Getting an active phone number

[Leesoo]

Hi, I recently bought a plan, picked a number but turned out it was an active number. Therefore, I wasn't able to receive any messages as it would go to the actual owner of this number. I would very much like to get another number as I can't log into my account (message verification needed which I can't) asap. 

[dust2dust]

@Handy1- But that line is not useful to the situation so it wastes your time writing it, wastes the customers time not being able to try it, wastes regulars time trying to learn from all your successes here.

[Leesoo]

Hi, sorry that is not me, but I guess this is a common issue for some. Hope this person solved his problem.

[Handy1]

@Leesoo  After you submit ticket they should reply with I the hour and ask you some verification questions before helping . Just keep an eye for there response in your community in box or use this link to it after submitting the ticket 

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Leesoo]

That's good news for him 😄 I should probably shoot a message to the agents for further solutions though.

It did ask for my email verification but afterward, it would still take me to the full access page, where it would ask for that 6-digits blah blah blah and keep cycling haha. Thank you very much for the help!

[Handy1 · Accepted solution]

@Leesoo  no the the other person  with the number you thought was yours won’t be affected . You can also try to reset password and have code sent to email to log in also . But you can just message support to get them to help assign a new number that will receive the code for you 

send a  private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hairbag1]

@Leesoo 

you should initiate send a message to CSA for their assistance...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Leesoo]

Hi, thank you for the suggestion. The problem is, when I try to log into my Eversafe account, it asks for 6-digit code that is sent to the number, which the actual owner doesn't want to give because he is afraid my full access confirmation will make him lose his control over the number entirely. Therefore, is there a way I can change the phone number without signing in? Or would the actual owner not lose control once I activate my full access on this number?

[BKNS27]

@Leesoo 

Are you Jane_fang? 
Because it sounds like the same issue.

https://productioncommunity.publicmobile.ca/t5/Get-Support/I-have-choose-a-phone-number-but-the-numb... 

If you are not, just contact a CS_Agent as per Jane_fang issue.

[Handy1]

Or get support  as I also mentioned in my post . Just giving all the options I’m aware of to fix and help and inform 

[dust2dust]

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@Handy1 wrote:

You just need to pick another phone number from your my account profile page like this 

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@Handy1- How? They can't complete anything.

[hairbag1]

@Leesoo 

click on this link to send a message to CSA for their help...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1]

@Leesoo  This is a glitch a sometimes numbers are in the number pool by accident while already assigned to other users . You just need to pick another phone number from your my account profile page like this 

Change # on profile tabs

Or get support to help you with it 

send a  private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437