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Lost phone

Hiii
Great Neighbour / Super Voisin

I lost my phone and can't log in into my Account. I cannot receive the authentication text. I need to update my Account with the new sim card. 

Can you help?

2 REPLIES 2

hTideGnow
Mayor / Maire

HI @Hiii 

try to click on Didn't receive code and then click Send email

if on send email there, then submit a ticket with CS agent to help to update sim card #

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

Yummy
Mayor / Maire

Receive it on email.

Click on: ‘Didn’t get a code’ and you will get more options.

Yummy_0-1693930108550.pngYummy_1-1693930114554.png

By email you will get for sure.

 

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