Get Support

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

All my data used

All my data used by Public Mobile, and I checked it a few days ago and there was almost half amount available.Then I got a text message:”*Telus Mobility: Due to a billing issue on your last phone bill, we have issued you a refund for the amount of $4...

Resolved! ERROR: Network error occurred

Started getting the above error last night when trying to send picture texts to people on other networks. Works fine for Telus/Public Mobile customers. Suggestions?

Resolved! Will the OnePlus Nord CE2 Global (UK) version phone work with Public Mobile

According to the specs...the phone should work with all of Public Mobile bands/frequences so I was set on getting the phone. However, I read this website disclaimer that stated that while there is a 100% tech match regarding compatibility, Public mo...

New A95 Bkackview won't update

It says there is a system update so I goto download it with my mobile data and it looks like it's gonna go but then it says there was an error I'd like to keep my new phone up to date so help plz

Resolved! I didn't get refer-a-friend $25 reward.

I set up my father with PM on September 23th (the first day of the refer-a-friend reward $25 each. Neither my father or me have received the reward. Help please, thank you.

Data usage

Data usages are showing up in my account usually indicating times such as early morning and past midnight. These are the times I am at home fast asleep. When I am home my WI-FI is on and any usage of Internet is via Wi-Fi. What is the explanation of ...

Resolved! No longer use email

I'm trying to access my Public Mobile Account. I no longer use the email address that's associated with my account and need ro change it so that I can add funds to my account. How can I change my email address to one I currently use?

Payment was taken, but service still not happening

When trying to call out I was informed that I needed to provide more funds. I authorized a payment on my credit card on file. My call was then completed.When I dialed another call I was told again that more funds were needed.What is wrong here?No poi...

Resolved! Porting from prepaid number

Hi everyone I’m wondering if PM will port a prepaid number from another carrier

Unable to login or reset password

I am unable to login to my account or reset my account password. When I submitted a ticket and spoke with a customer service rep, they were unable to solve the issue and said they would escalate to their technical support department and I would hear ...

Edit my account info

Want to change my bank account for payments

Not receiving SMS messages

Hello! I activated a new SIM card yesterday and my phone worked great. Today I changed the SIM card into my new iPhone 13, and now I can’t receive any SMS messages. My settings are all correct, and even Apple helpers couldn’t figure it out. Any sugg...

Number porting failed

I tried to transfer my number couple days ago but I still can't receive calls/texts or get any mobile data. The signal was full but all service was unavailable. Need help as soon as possible!

Resolved! Order 305097 for iPhone 8plus

I received the iPhone, but trying to transfer contacts, etc. from my old phone is difficult. I have decided that I would like to return it and choose another pre-owned phone instead with any additional credit applied to my plan.Please confirm where ...

Resolved! Free 2 g for 12 months on sign up I. Never got it

What’s a lable

Incomplete Usage Report

I applaud the "new" self-serve portal that PM has created ... when it works (it seems like a LOT of people are having troubles with it getting error 404 when trying to get to the "My Account" page.) In many ways, it is a major step up from the old si...

Text Messaging

I cannot send or receive IMessages from my phone number, only from my hotmail, this has just changed and also my SMS says it’s waiting for activation.please help.

Resolved! Network Error

Hi, I recently put my public mobile sim card in my phone after 6 months of not using it. I have paid all my bills however, my phone is saying emergency calls only and is unable to register to network. Does anyone know why this is?

Resolved! Refund US Roaming Add-On

Hi, how do I get a refund for a US Roaming add on which I didn’t use? thanks

Is Public Even Worth It Anymore?

Usually, I take the good with the bad. Aside from these random inexplicable occurances that plague this network everyday (dropped calls, no texts, data usage or data availability, etc) have you really noticed the new rewards program and structure? L...

Resolved! Activation issues

The whole purpose of me buying vouchers is because I DONT have a credit card to use, yet when activating there is no where to redeem the vouchers to get you started and activate said account!!! I need a live agent !!!! Speaking on the phone walking m...

What’s happening with account billing

my billing issues are totally messed up. Notices of non -payment, telling me I used up my data, no acknowledgment of a purchase of extra data. Even trying to does base with a real person to get some answers isn’t working. Are others experiencing this...

Resolved! Missed Payments and Loyalty Pays

Does Loyalty Pay increase every 12 pay periods? I believe I've had a few months without payment or late payment but I'm not sure if they are counted towards the "Loyalty Pays Rewards".

Data usage notification

I keep getting notifications that I've used 75% of my data and my service has slowed down it seems ...according to my account I'm no where close to 1 third of my data ..please look into it

Resolved! Overcharged

Hi , I changed my plan to $15 from $25 two days before end of my bill cycle, still I was charged $25. Please guide how I can my refund.

pre-authorized payment but no service

updated my credit card info (old one expired) and showed most recent charge on my credit card was Sep 17. but no service. Cell phone#: 437***xxx8accountID: 1xxxx-*****-xxx7 Edit by popping to remove personal info Screenshots as anyone can access your...

Can't make a payment

refund to changing plan or keep me in same plan which I paied already in Sep 08

Hello, I expected to get a refund when I changed my plan Sep 08. I need more data. please give me more data.I changed my plan from $35.oo to $25.00 Sep 20.please allow me to have more data at least.I did not recognize I am losing my money like thisit...

PAID 2 MONTHS, got acc suspended.

Hi everyone, I am an elderly disabled person looking for help. I have paid october and november's phone bills and got my account suspended. It is really hard to get help and extra hard for a folk like me. I truly rely on my phone as I require help an...

Data Useage and My Bonus Data used?

Trying to explain to Simon doesn't help. I can get a ticket created.? So posting my issue here.I have been with public mobile for two years. I am on the old rewards system as well. .Anyway I have $25.00 with unlimited calling and text and 1gb of data...