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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Ol phone

I bought an older model phone and my sim card is too small for it. Can a get a larger one to fit it?

Resolved! Is it possible to re-active an account?

I have an public mobile account before, however, since my credit card renew, I forgot to update the payment, and they cancel my account about one month ago. So are there a way to reactive the account?

Resolved! Set up face ID

I can login with my face ID, but my account and rewards account could not, how I can set up? Thanks

Resolved! Add-on didn’t show up

Hi there I just shopped add-on but it didn’t show up in my account, who knows why? Thanks

Resolved! Printable copy or Bill Statement with name and adresse

Hi, I would like to receive an invoice bill statement with my full name and adress that would be printable Also could i get this sent to my email as soon as possible (xxxxxxxxxx@xxxxxxxxx)

Resolved! Data

Hey, So on my iPhone 11 pro max I’ve switched to the 4G option and it worked perfectly. Then after a week of usage I got a message saying that I used 100% of my data. However, my plan contains 8GB of data. So I checked my account and I saw that it wa...

Resolved! New Account Set-up / All incoming calls are being Call Forwarded

Am setting up new PM account on friend's Motorola G7 (in Mississauga/Erin Mills)All incoming calls are forwarded to voice mail - and greeting says voice mail is full, which it is not (empty).Can make out going calls no problems.Can send & receive tex...

Resolved! Need help changing my contact info

I have recently lost access to my email account associated with this account. I need to help update my new email. Also I can’t login to my account.

Resolved! Important question

HiWhy does my talk usage amount show more than what I actually talked on the main page of my public mobile site

No confirmation email after login

If I try to use my email for login confirmation, I never receive any email. Confirmation via SMS works Ok. For information, I use not a public mail service, which works perfect for all other cases.

Resolved! Cannot access My Account

I have tried to get into My Account. I have changed passwords as requested. I have done 5 authentification codes, each telling me I have been successful. But when I try to get into the account I get a page that says: Introducing My Account, Public Mo...

Resolved! Cannot call (Used all minutes, which is not true) !!!

Hello,we have multiple problems with one of PM lines in our family:first, the line account was deactivated. However, my preauthorized payment card was chargeddidn't knowing that payment was made, we "reactivated" account with the another card, which ...

Resolved! do i need to change my plan?

i am upgrading to a i phone se 2020 do i need to upgrade to a 4g plan or can i keep my 15 dollar plan?

IT support

Please fix the website, log in does not work for a few days. ASAP

Resolved! mms

I can't receive local long text messages I have data and unlimited messages in my plan I did not experience this issue before the message shows as downloading for an hour now

Resolved! Hello

I’m trying to reach customer service, with no luck! Help!!

Resolved! Accessing Account

Hi, I need to access my account but I cannot access the email it is registered to. How can I do this?

Thank you to Darlicious, Softech, hTideGnow, RossN, chainsawcowboy, computergeek541, etc., etc, etc

Signed up on the 11th and I have used only 0.85 MB so far!

For a person like me who practically lives online at home, I use my phone only for emergencies when I am away. I guess the 0.85 MB was used when I used Google Maps. At this rate, I will never, ever, need an add-on because most of my monthly data wil...

Resolved! Transfer phone number to new SIM

I recently lost my phone and am wondering if it's possible to order a new SIM card but keep my old phone number attached to it and insert it into my new phone?thanks for your help!

Public Mobile charged us twice in July

Automatic payments were made on July 7 on one card, and on July 15 on a second card for our July payment. We were charged twice. I don’t see a credit on our account. How can I get this double payment resolved?

Payment complete

Due to my credit card being compromised my service was disconnected. With the advice to from this group i did a payment voucher from 7/11, till i can update credit card information. My voucher was applied to my phone account but my service has not be...

Resolved! my plan

I just got a new plan and it is saying that i used all my data

Resolved! Change plan

Can I keep my add-on data after I change my plan.

Resolved! Activation

Hi, I just tried to activate my sim card and transfer my number, but it was an error. The error code is: 837

Resolved! Using rewards to purchase a refurbished phone

Hi there, I was wondering if I can use my rewards to purchase a new phone? Thanks, Loriann

Resolved! @Publicmobile

I lost my phone how can get the same number back

Resolved! Overbilled

Is this even the right place to put this? I started my account last month and i was billed 3 times (June 22, June 23rdx2). Anyone explain why this happened?

Resolved! Loyalty points

Have been a PM member for several years but only getting $1 off per month identified as “loyalty”. Is there an issue here?

Resolved! Can't use mobile data, why?

I have in my account:Data Usage, 1024 MB at 3G Speed, 0.00 MB used1024 MB leftwhy I can't use it,?

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