[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Long time subscriber, locked out, rewards gone, community account gone
I've been a customer of Public Mobile from day one. I had my public mobile account log in email address stored on my public mobile community account log in. If I forgot it from time to time, I would log into my community account to retrieve it but th...
New cell phone
Hello I have a new cell phone. And I want to transfer my esim to my new phone
Resolved! Purchased add on by mistake does anyone knows if i can cancel the add on data whitin 24hr
Purchased add on by mistake does anyone knows if i can cancel the add on data whitin 24hr
Resolved! I set my subscription plan to change upon renewal and now service is suspended instead
Last month I set a new plan; $39 a month for 20Gb of 4G data to change upon my next payment date which is supposed to be September 4. I woke up today to check on it only to find a message that my services have been suspended and the only way to rene...
Resolved! Account Activation Issue
I tried setting up a new account today and seem to be stuck at the activation step.My EverSafe account seems to be set up fine, I went through the plan activation process and payment fine.After completed I got to the download app and finalize activat...
7B1 Your phone is not activated
7B1 Your phone is not activated on the network" messages works outgoing not
Replacement of eSIM by a physical SIM to use a non compatible device
Hi I don’t know whom to contact; I am having an issue with eSIM activation; by mistake I subscribed for eSIM which is not compatible with my phone; Later I activated it with my dad’s iPhone which is not my intention; I want to use my phone and bought...
Resolved! Can't receive calls from a Bell Canada landline.
Myself, my wife, and our two kids have Public Mobile accounts. All of us are unable to receive a call from a Bell landline, it just seems to be a busy signal the they are dialled. My Brother in Law who is on Koodo, and my Bell Mobility corporate phon...
Error processing your request.
When I try to log in to make a purchase, I get an error saying "Error processing your request". Yes, I have tried incognito mode and I have tried another device. Is it just a temporary issue which everyone else is experiencing or is it just me?
why would someone have to put "1" before my number for a local call?
apparently, one (local) person has trouble calling me and sometimes finds it necessary to prepend a "1" as if it were a long distance callthey also told me they hard a voice indicating that it would be a long distance callwe have the same area code—w...
ESIM not working
@CS_Agent my eSIM will not work
Technical Issue
Hi , Two weeks ago I changed my network from Rogers to public mobile . From 1st day till now Its only out going call and sms . No Incoming call or sms . All calls are going to voice mail and I'm using eSim . My Physical Rogers sim is still in my phon...
Overcharged
I have been overcharged for a USA talk and text add on. How do I submit a request for a refund?
Resolved! Data-new transfer
I just transferred over to public mobile. I have wifi, I can call but I don’t have data. When I turn off wifi nothing shows up not lte not 5g nothing.I have an iPhone 12.
Resolved! Cant activate my account
I try to activate my account throught the app. I choose "I have a sim card" but I don't get the option to enter my card number. Instead I'm told my phone isn't e-sim compatible.
Resolved! eSIM not working - Help
Hey EveryoneJust switched from Koodo to Public Mobile. Trying to get help from an agent via messages however no luck. eSIM fails to activate everytime and not sure. Had an eSIM with Koodo and had no issues. Have an iPhone 13 mini if that helps.Can a...
Resolved! Stuck in the middle with a port from PC Mobile - both sims working.
Long term PM subscriber here. Trying to help my Dad port over from PC Mobile to PM because he gets no cell signal from PC Mobile at his house and I get a good signal from Public there.We've been trying for a couple of weeks to sign him up with Public...
Resolved! Locked Out for many days
The system keeps telling me I've been locked out for attempting more than 5 log-ins incorrectly and come back and try again after 1 hour. That's not working! I've tried several times after much longer waiting periods and no luck getting in.I've been...
Resolved! Data usage doesn't go with the oldest add-on first
After accidentally buying two of the 3GB add-on, when I was just trying to browse the add-ons (and the "pay now" button is oh-so-conveniently there), I tried to ask for a refund. Standard "no refunds, we're a prepaid company", so that's fine, I'll pu...
Trouble transferring number to Public Mobile
I am attempting to transfer my old TELUS number to PM. In the PM app my phone number has been updated to the old number, but in my phone settings the temporary number is still listed. I received and responded to a confirmation text from TELUS, but ha...
Account activation timed out.
Hey folks, wasn't sure how to add to my own post. Anyway, me again. I was part way through creating a new account and made it as far as the Referral/ promo code section when the session timed out. Now any attempt to login PM says previously created ...
US Roaming add-on
Hi, I've just purchased the US Roaming add-on (talk/text 15 days, no data). I'm wondering if I have to change anything on the phone to allow roaming calls? Also, are MMS texts included, or do they need data?
How to get access to account to cancel subscription if stuck on "let complete your activation"
Hi, I have had a public mobile sim for years. Now I want to switch to a different carrier, I want to log in to my account to cancel the plan. The problem is I can't get access to my account because when I log in, it gets stuck on "let complete your a...
Resolved! New subscription - how to select the 90 days plan
Hey everyone,I'm helping a friend signup for a 90 days $34 - 20 GB 90 days plan.When selecting the option it says $39 - 20 GB and then asks me to put in the simcard to link.Has anyone recently signup on new account and know how I can select the 34$ p...
EverSafe ID Issue
Good day, I ported back to Public Mobile from Virgin this morning. Service seems to be working fine so far. Only issue is I can't confirm for Full Access for EverSafe due to the SMS code not coming through. I've tried the app, tried on desktop. The ...
5G Speed
Hi,I switch from 3G to 5G but my speed still slow, do I need to change my SIM Card too? any idea please !
Resolved! secondary number
Can I import a phone number from another carrier to public on an esim
Resolved! I need my account cancelled
Hello, I had 2 accounts with public mobile for a while. First for my wife and second for my daughter.I was setting up an account for my son and made the mistake based on the suggestion to agree to e-sim instead of physical sim. It did not work and ...
Receiving calls
Hi,I have an iPhone 11 pro and I can call people, but can’t receive calls from others. It tells them that the number can’t be reached. I restarted my phone and calls still dont come through
