Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Moving back from Telus

Ported my wife's phone # to Telus (big mistake)! Now she would like to move back to PM but not able to set up an account. Any way to clear all the many failed attempts on PM and start from scratch OR is there any way to activate her old account and t...

Resolved! Homepage Offer not available in ACCOUNT Page

@CS_Agent I want to sign up for the promo that expires today... It's not available in my Account Page

Cannot install eSim

Getting what seems to be the endless loop as mentioned previously to install App to install eSim and then it wants to send a code to my new tel # to activate but eSim cannot be activated. They have something in the backend during registration proces...

Failed Subscription

App says subscription failed and to use Customer Support. CAN'T. Everytime I try to sign in to create a ticket, the supposed next window never opens to allow me to continue. Trying to move over from Koodo but if this is the way things work here then....

URGENT HELP PLS!

I got a new credit card, so my auto payment failed to go through on my old card. Now, i cannot simply login to my account and change the card details as i used to. Instead, it takes me to an eversafe page.when i followed through with that, it would n...

Resolved! Samsung s20 5G

So my friend here just activated him in the flash promo 30GB for $40 5G . However the phone only shows LTE and no option in settings for 5G . But when I put his SIM card in my phone (iPhone 14 pro max ) it shows 5G . And oddly enough if I put my Telu...

esim failed to connect on iphone

I have just ported my number from bell to public mobile. My iPhone says that the eSim failed to be initialized and I should contact Public mobile. Help please, I do not have service.

Referral Code

Hi,I was given a referral code from a friend, but it wouldn't work when prompted to enter it. I also tried using the the referral code link that was sent to me by my friend and that didn't work either. I had to move on and activate my new plan with...

Resolved! US Roaming Fees

Hello, I am quite new to public mobile and bought a 3gb roaming package to the US. Does the roaming package take effect immediately after purchased? Additionally is there any extra charges for using data (ex. Pay per day?) Or does the data just not w...

IMEI - For those porting in and having issues.

I got off the line with a member of the TELUS port team.If you're having issues porting your number, and you submitted your port in using your phone's IMEI rather than your account number, that could be why. The IMEI will only work if it was from a ...

Transfer esim to physical sim card

Resolved! Why won't it update my new bank card?

Why won't it update my new bank card?

Resolved! Transferring land line

Hi,I got a SIM card for my wife's phone. I wanted to transfer our land line to it. While setting up the account I selected transfer number. Now it's trying to send a confirmation code to our landline, which doesn't accept texts and I can't log in to ...

Resolved! Unfair pricing for a new subscriber

Hi team, It's my first post and sorry it's going to be an unhappy one. I just subscribed the $45 30G plan 3 days ago, only to realize there's a $40 30G plan promotion right after I subscribed. I'm wondering if there's a way to switch me to that plan?...

Auto payment

How can i update my auto payment

US Roaming Question

I currently have a Public Mobile 3G plan that does everything i want here in Canada. However, I will be in the States this fall and would like to get a roaming add on. However, does anyone have experience doing so with a 3G plan? It appears there ...

transfer line problem

I subscribed a plan last Friday. When I followed the steps to transfer a line from Telus, I had the activation error. The Chat was closed down since last Friday. i don't know who can help.

Incorrect ESN/MEID

Hello I am looking for the porting phone number please, I had this error earlier. Thanks.

Resolved! New iPhone - eSIM to eSIM transfer - FAILED

I am looking to transfer my PM number to a new iPhone (no change in service providers). Currently setup with an eSIM, looking to transfer to the eSIM on the new iPhone. The transfer process is unable to complete the request and tells me to contact su...

Porting to PM; eSIM activation failed

Hi, I just ported from Fido to Public Mobile right now. I chose the eSIM option, paid the charges and downloaded the iphone app. I received a port out message from Fido to which I responded saying YES.Despite all this, I received a pop up on my phone...

Phone number Transfer

Hi,I lost my phone. I would like to transfer my old Public mobile number to new public mobile sim card. I have a new public mobile sim card. What is step by step process?Thank you.

Resolved! How to recover Phone number after 4 months

hi ! I canceled my subscription roughly 4 months ago as I went on vacation. Now I came back and my phone number is lost is there anyway to recover it ? Please help me, I really need that phone number

Missing 5G Network Option

@CS_Agent in our CommunityJoined PM yesterday on the 5G 30GB planWhen I go into my iPhone settings -> cellular -> PublicMobileeSIM -> Voice & Data there are only two options, LTE and 3G. I looked on the Public Mobile service map and I am in the 5G ar...

Connot Login

Trying to resume my activation. I logged in using my save login credentials and I am then directed to the page with the box "Resume Activation". However, when I select that box it directs me to the login page again, but it doesn't accept my login c...

Access to account

Ok fellas back with a question. I am waiting for a Sim to come from Amazon. I put the app on a friends phone to sign into my account as I was told I could. It sent a code to my email which I put in than was prompted for a second code it txt to the c...

Resolved! ESIM issue

Hello all, I was porting from Telus esim to PM esim. When the PM esim was being installed, I received a text from Telus asking if I wanted to make the change. However when I reply Yes, the message failed to send out (seems the connection was already ...

Resolved! Have a number transfer issue

Couldn’t get the transfer done, got a message from PM yesterday said someone will contact me shortly, still not happen, what should I do.

Community

Forum Posts