Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
@CS_Agent I have a number that was deactivated in February 2023. Can I reactivate the same number again? I am okay to purchase a new SIM card and reactivate it.
When I try to login for payment on the desktop site I get this message: WE ENCOUNTERED AN ERROR PROCESSING YOUR REQUEST. This may be due to a system error, please go back to the previous page and try again. (Error Code: XXX)I already tried clearing m...
Does anyone have any experience using and installing a second Public Mobile e-SIM on a phone which already has one existing already from another account?Say if I make a new Account with a new Phone Number, can I add it as a secondary e-SIM without it...
I ran out of minutes. Yesterday I paid for an add on for 500 Canada minutes. My account is still showing I only have 3 minutes left. I can't make any more calls now. Why is my payment not been processed yet?
Hi,Some posts just shared the 90-days subscription reward. Just wonder if this reward applies to the $15/month plan?Thanks a lot.Ivy
hiI unsubscribed to this account last month. Never did register autopay.This month my credit card it being charged and i am now subscribed again? How did that happen?
i purchased the $30 US data talk/txt add on July 18, my trip got cancelled. The add on is unused and will not be used. Can i get a refund, please.
Still encountering the issue of calls to any landline drop off, after 2 beeps. This is occurring with all my friends that are on the Public Mobile network. This started yesterday July 19, 2023. The “Chat” is useless as it takes you on a loop for trou...
I need to update the credit card on my account but the new site is not allowing me to sign in. Can someone help?
How to stop the same amber alert showing on my phone every 5 minutes for the last 12 hrs?
My account keeps saying it's on hold, I have the available funds, and the auto pay set up, however it's not renewing my plan.I've tried adding extra funds to my account, it says the funds are available, and that my plan is to renew today(July 20th). ...
Context: My son is in summer school in the U.S., and he may not return to Canada in the fall.Meanwhile, we've gotten him a less expensive cell plan in the U.S. as opposed to topping up his PM account while in the States. Also, this is while not havin...
...but I don't see it in add-ons. Perhaps it was on Black Friday?I thought it was 7 or 8 GB per month for a certain number of months... but perhaps I was just dreaming it. Or that amount over multiple months. Did anyone else see or get this or have a...
Need resent transfer number authorized text. @CS_Agent
My son lost his phone. We bought a new phone and SIM card. Trying to login to his account and you keep texting a 6 digit code. We cannot get the code you’re texting because his old phone is lost.
Hello,I transferred my phone number over from Telus and it appears it didn’t transfer properly. All my messages are sending in green. I am in a wifi area… iMessages are turned off and when I go to turn them on it says an error occurred during activat...
Is there another way to install an esim. I keep getting the error esim not installed. Please help!
Well my days with this company are coming to an end, i need a human to communicate with and public mobile can't provide one. My subscription keeps changing and there's no contact info for a human. I submit a ticket and have never received a response...
My son can't retrieve his account using his email address. He tried entering his cellphone number but the link was sent to the wrong email address, as per agent. How can we retrieve his account?
I was going through activation.MFinished SIM registration and selecting a phone number.Get challenged with unknown device and the code is sent to the phone number I selected but it is not activated... it receives no code... so now I am stuck... can't...
Hello! I am a pm user. I have esim installed on my pixel3 device. I bought a new pixel6a. How to transfer my pm e-sim from pixel3 to pixel6a??
I rarely use my phone, but today when I tried calling my daughter's cell, it said I had used up all my minutes. I am on the $15/month plan that says unlimited, but Apparently has only 100 minutes OUTGOING calls. (according to this Help Community) ...
Guess what time of the evening it is? It's Sucess! Redirecting ... not surprised. Is anyone else's rewards working, because I can't get mine to load any further than this screen.
@CS_AgentHello please can I get a $15 refund on my subscription. I was charged $15 and $25 on the same day for my monthly subscription.
Recently I’ve noticed that the service is horrible where I will be out and can’t text, google, book an Uber, etc. Will the bad service change anytime soon? If not, does anyone know what other companies use the same poles/lines so I don’t switch to th...
Lost phone, can't log into account because verification code is being sent to lost phone. How can I change the code delivery to my email. When I click resend code the only options are text or voice message.
When I try to login it sends a confirmation code to phone, but phone is no longer active
Upon many requests to take screenshots of the full Activation Process and share them in The Community, I finally have those ready for everyone. These will not only be showing the curious, but the Mayors and helpful neighbor's will be able to use them...
Strange situation: I can text and data works great. I can't make or receive any calls. It won't even ring. I've tried my SIM in 2 phones that have this same problem: Samsung S20 Ultra and LG G8X. The LG was working a couple years ago when I last used...
