Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I accidentally puchased two 10 day add-ons. How do I get one cancelled and credited back to my account?
Need to update new CC but missed payment and account i suspended
How do I get back into my account before it expires
Hi,I just paid my phone bill today to reactivate my phone. My phone is working now but my data is not working. My account is up to date and looks OK. Do you know what I can do?Thanks, Jamie
I’m posting on behalf of my dad, because he is unable to log in. Our power has been out for a week, and he wants to purchase more data so that he can access the internet When he tries to sign in, it says “sorry, your login attempt has failed”. He has...
I love Public Mobile's service. My phone works. My texts work. My internet works. However, this is what happens every single time I try to log into my Self Serve. I have to reset my password, and when I submit my actual email address, this message co...
provide me with a phone number to contact you with or i am gone
How do you add more data if I am in the USA and none of my ten day limits are up and the system won't let me add on any more data?
Hi, If anyone can please help me with a phone bill that can be printed. I need an address proof which has to be a phone bill in this case.
I had initially set up the public mobile account under an email that had a typing error. Due to this mistake I cannot access my account. I can not access this false email to change the forgotten password. I need to access my account so I can update ...
Hi,Just got this phone. Umidigi A11 Pro Max. I had read that all Umidigi phones were compatible with Public Mobile. This one connects but only in 3g. Settings preferences is set for 4g.Any advise?
Hello. I never had the need for data until recently (I drive now) and noticed that my 500mb from my original data plan was never working for 2 years. I upgraded to 3gb a few days ago and my phone still can't connect to 4G for internet outside. It sho...
My US plan was charged twice
how do i SET MY Add-Ons 300 International Long Distance Minutes TO RENEW AUTOMATICALLY WHEN MINUTES ARE SPENT?
Drop down boxes empty when looking for phone compatibility... Tried Safari and Chrome on mobile and computer. Looking to see if NOKIA 5233 is compatible for a text/call phone for my kids. TIA!
I'm roaming right now. I bought the talk/text/data plan plus an extra data addon. Both have been paid for. The second data addon is not showing up in my account.
Removed duplicate thread
How on earth do i connect with an agent?
I just bought a $15 (+tax) data pack add-on, charged it to my credit card as a one-time payment, and now have a $15 credit balance in my account. What went wrong? I'm on automated billing, and the money was intended for the data pack add-on. It's ...
The message at the end of activation process said it will take 2 hours to get the service, It has been 24 hours. Still no service. Please help!!!! EDIT (2022-05-30): No solution so far. Current behavior:- When I restart the phone or toggle Airplane ...
I just registered with Public yesterday and I am able to make calls but not receiving incoming calls. Can you explain possible reasons as to why? thanks
Hello Current situation. Mom has been with Public Mobile she got a new credit card with the same CC# but with a new expiry and her service has been disabled. She doesn't know her login to public mobile and cant access her email. Is there anyway that ...
My wife ordered a sim card, order number 290788,but we have not received it. Can you check and send another?
I purchased US roaming for 10 days and I am confused how it works. Does the data I have on my $40 plan work when I go across the border?
Hello everyone, I need help please I have just make a new payment to my account and my plan is for $40 with out taxes. Unfortunately no any data added to my account and is very important for me to work with.Please can someone help me haw to get a da...
My phone died while I was using the public mobile service and it's charging me every month. I want to cancel all my plans and stop the service from charging me.I forgot my account and password but I know they exist.Is there any way I can do about it?
I recently bought a new phone.(Samsung A52s)But my Sim card is not recognized by the phone.What should I do?I tried to turn on and off many times but that doesn't work I can provide IMEI if needed.
how are you supposed to reset you password when you forget your security question when they ask you to sign in
I have a phone number that I originally purchased with a VoIP provider (magic jack), and I am having troubles porting it to public mobile.The outgoing calls work fine, the calls go out and the right number appears on the screen of the other person.Bu...
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