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2 weeks ago - last edited 2 weeks ago by computergeek541
Hello folks, happy new year!
I bought a new phone for my daughter as a new year's gift and wanted to transfer the home phone number to her. I did it by registering an account for her, and activated the SIM card and subscribed a plan, sucessively completed the steps that requested to transfer the number from its current carrier - CIK Telecom. Nevertheless, the number has not been successfully transferred so far - it's been more than 3 business days. I phoned CIK and they said I had to provide the Reseller's name which was CIK Telecom while completing the process of number transferring, otherwise the request must be rejected; but there was no space that filling out the Reseller's name while I was filling out the info, there were only my own personal info that was requested in the app of PM.
By now, my daughter can only use the phone to call out but can't get any income call; all incoming calls still go to my home phone like before. By the way, I missed out a phone call from Telus Mobility last Friday and I am not sure if it's for this transferring matter or not.
Thank you guys in advance for your assistance or useful info!
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Tuesday
Thank you it's done! I called them by following the info you provided and told them the resellerls name. It took 1 hour on phone but it worked in 3 days.
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2 weeks ago
It can take up to a week to transfer a landline. When I did it I think it was about 6 days. Don't count the weekends as I believe they only do this Monday to Friday. Someone need to be home to answer the phone to accept the transfer. As you can't just text yes like you do with a cell.
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2 weeks ago - last edited 2 weeks ago
hi @RayZ this is normal. Porting from landline takes 3 to 7 business days. until it is completes, the PM line can make calls but cannot receive, but data works
just reboot the phone every morning and test inbound calls. The day it gets the inbound call means port is done
In case you are worry, I have sent you the number to PM Porting support team which you can call and ask for status update. Please check your community inbox: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage