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Messed up and put in the wrong phone # to transfer and wrong alternate # . Can’t log in to change

Sheila80
Great Neighbour / Super Voisin

Hi   Totally my fault on this one.  

I transposed the number to transfer from, and gave a landline number as my alternative number. Now I can’t get the ever safe code to complete login and edit. 

my credit card has been charged and I have an account #, but unable to do anything else. 

any ideas on how to fix?

 

3 REPLIES 3

will13am
Oracle
Oracle

@Sheila80 , by chance did you take a temporary number when setting up the account?  Eversafe does not update when you port in a number.  You should be able to request the 2FA code to email by using the resend option and selecting email.  Once in the account, eversafe can be updated with the new number.

hTideGnow
Mayor / Maire

hi @Sheila80 

 PM porting support team can help.  I have sent you the porting support team number.  Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call

slusagm
Mayor / Maire

you can call the porting support them and give them the correct phone number.   i will send you the number to your community inbox

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