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Transfer of number

Anika_Anika
Great Neighbour / Super Voisin

Hi, recently joined and only managed to get to step 6 in the activation process. I tried to transfer my number from Koodo prepaid and only read afterwards that I nees to selwct a new no.  in step 2 to do so. Now when I log into my account it only shows a screen where it states that something went wrong and i cannot complete. The only 2 options I have from that screen is to log out or contact customer support. Which is why I am writing this message.

3 REPLIES 3

Anika_Anika
Great Neighbour / Super Voisin

Thanks so much for the reply - a PM agent helped me out and it is all sorted.

slusagm
Mayor / Maire

ask PM to help and they can clear this for you   Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here

 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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