Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Do I have to go through CS Agent in order to update my Credit Car
I got a new sim card and I still can't connect to the internet unless it is on wifi
I put a voucher in and it didnt reload my account to activate it again
my iphone will not connect to public mobile. It shows "Searching" and I am unable to use any cellular service.
HiI was wondering if someone can help me out. I would like to take advantage of the current promotion for extra 2GB of data for 12 months on any plan over $25. I would like to keep the same plan I currently have, phone number and sim card. Would be t...
Today I purchased some minutes at the Petro Canada and the clerk gave me the wrong voucher so I punched in an incorrect 12 digit repeatedly on my phone and returned to the clerk. She gave me the wrong provider and when I received the correct pin it ...
Lost my sim card, have a new one.Cannot log in to my account to activate it.Help!
try to login in account, but email doesn't work
In 1 household with 2 PM phone, why can't we set up a prepaid payment with 1 credit card?
I want to ask if is it possible to transfer my account information to new USIM card if I get a new one.I'm not able to reach my old USIM card so currently I disabled my account and it's waiting for to be deactivated.I want my number to be changed if ...
Hello and thank you for your support! I am an existing Public customer, and have purchased a refurbished iPhone 12 mini to replace my iPhone 7. Please walk me through what needs to happen in order to switch service over to my newer phone. The website...
Hi There all, I'm new... just migrated over and signed up for 6gb at 4 g... just did a speed test at https://www.speedtest.net/ and it indicates I have 0.80Mbps at 81ms.... Does that seem slow?
Hi there! So I just recently got a credit card. I had my previous payments coming from a parent’s card until my card came in, and I just tried to switch the information to my new credit card. It continues to tell me “oops something went wrong, please...
I would like to update my credit card info on my 2 kids accounts
How are used minutes on the 1000 US Long Distance Minutes Add-On counted? My account says that I have used 13 minutes of the add-on so far, but I have used more like 5 minutes. The add-on is described as minutes TO the US, which doesn't include incom...
invalid sim card network locked sim card inserted
I ran out of data yesterday and upgraded to a new package but it is still not active today ?
Previously registered SIM card is now saying that my card is not registered (Sept 12, 20122)My card was registered on 2021 08 5. How can this be fixed? Thank you. mielart
Y can I not make, recieve or text on my phone. Says my account is active
Hello, I signed up this past September 3rd with the $25 1GB, 3g plan and there was a promo at the time for 2GB extra/month for free for 12 months. Below is what it showed: Get more today by switching to Public Mobile.Activate today on any plan $25/m...
Trying to receive a Security Code from CRA SMS but not receiving it. I get them from Public Mobile but not CRA . What is the problem?
Hello,I'm very interested in the offer by PM for 20GB of 4G data BUT I also know that PM does not have VoLTE so my question is if I have data on and I make or get a call will the data turn itself off during a call or will I get 3G data while on calls...
Hi, I paid for 4 g and my phone says still 3g What do I need to do to make sure it's 4g. The signal is terrible since that last month or so
Lost my sim card and like to replace it without changing my phone number
Had no data yesterday & the problem is continuing today. Tried a bunch of things to reset and get it to work. Nothing’s doing it
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