Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I got this phone from a social worker after a house fire. The IMEI does not work to port, I can't register an account online. I have made this account and still cant submit a ticket with simon. I need my account number.
if i get new sim card will that change my number?
Paid $41.25 for 4Gb at 4G spèed on July 25/2022, but my plan still shows I'm on my old plan today. Please help.
I paid for this on July 20/22, but my plan still shows I’m on my old plan and says I’ve used all my data which is simply not accurate. Can someone help clarify this please?
I've been using the self-serve email address that the local seller gave me when i bought the SIM card 3 years ago. Now in order to verify that it's me who's trying to log in, I have to have the 6 digit code they sent to that email. But I don't know t...
I have a problem accessing the signals outside the North America. Due to muti factor authentication I couldn’t access my mails and many other accounts associated with my mobile number.Could you please suggest me a suitable solution for this problem.
I cannot access my online account. The password and userid are valid as it allowed me to reset the password without issue. What is going on??? Need help right away
Hallo, I ordered a SIM card 10 days ago and I still didn't receive it. Also on the Page where I should be able to follow my order it does not update the delvery status for days. Is there an email adress that I can contact to get details about the Sta...
My email address(which is my public mobile username) was compromised and got blocked, since same email is linked to my bank account, I contacted my bank to block my debit card and I got a new one. Now Public Mobile has suspended my service because th...
I have two questions as I am new to public mobile Question one When I am in the process of port my phone number from my old provider to public mobile when can I remove my old sim card and put in my new sim card Question two Let's say I don't have e...
Can anyone conform that PM works on the BC Southern Gulf Islands?
Hi there,The most frustrating thing just happened to me! Long story short: 1) I do not have a credit card;2) last July 21st I bought a $25 voucher at a retailer in Vancouver (Cell Universe on Main Street);3) entered the voucher digits via PM Web page...
Can i sign in with my phone number please let me know thanks
Hi Can someone please tell me if we change the card from credit to debit card for or pre authorized debit. Does it impact our rewards as in there is a reward of reauthorized debit , will that wont work.has anyone tried that
Hi, I bought a 1GB data add-on. My usage on my account clearly shows that only a third of it has been used up and yet I can no longer access this data. It feels like there is no one that I can ask about this. I've been with Public for about 8 months ...
just signed on all calls going to voicemail
I m suffering with bad experience with your mobile sim services bad network ,bad internet ,hard to get help ..generally bad,not recommended
Hi,I just bought a phone from Public Mobile, which I should get in about 10 days. I also bought a sim card with it. I now need to buy a public mobile plan when I get the phone and the sim card . I could not get the plan until I bought the phone. So I...
HI All, I see a post about amount due date and I look at the couple accounts I have access to I have something like this July 13 to Aug 12 is the current cycle, I am slow, I counted fingers, isn't that 31 days? When they say July 13 - Aug 12, it ...
Hello, I have the automatic payment set-up on my account. My credit card is valid, with funds and functional. The automatic payment didn't go through today at noon. I'm trying to make a payment on your website, and I keep getting an error. What's the...
today is my pay day and also due date of cell phone bill. I woke at 3am to see if my pay was in , which it was and tried to pay my public mobile bill. The site has been changed and when i finally got into it it said site under maintanence. So decided...
I've tried to port my number out from Public Mobile but I'm not receiving the text messages to port out? The other carrier put in the request twice and still nothing.
I would like to create an account. I am already Public M. member. Thanks.
The above message took 3 texts to send.
My phone service stopped last night. I'm unable to text and call. When people call me they get the message "6UC2 The number you have reached is not in service". I've verified that my payments are up to date and I've reset the radio on my phone. A...
Hi, Are calls and text messages to US numbers included in the US roaming bundle?
Need Public Mobile to send a request to Rogers to port my number
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