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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Not receiving calls

I’m not able to receive any calls or texts from some people but I can call them, not sure how to fix this @CS_Agent

Resolved! Sim Card

Does anyone knows if Public Mobile sim cards are all the same or there are old with poor and new version with better performance. I ask this because im tempted to buy from Amazon which are half the price. The sellers are named Public Mobile so I wo...

Failed to activate subscription

The activation process failed and i've been with customer service for over 3 hours.The solution? go pick up a physical sim and we'll try again OR a refund that takes 20 business days!This is probably the slowest and worst service i've ever had. I wi...

Resolved! Failed to activate subsciption

My accout failed to activate on the app and now i cant do anything

Resolved! Switching from 20gb 90 days ($34 per month) to 40 gb 90 days ($40 per month)

Hi guys do you have any idea if switching from my current plan of 20gb (total 60 gb in 3 mos.) 90 days contract to 40 gb 90 days($40 per month) contract would make my old rewards obselete? Will I be switched automatically to Public Points? I want the...

Porting number

@CS_Agent need help porting number to public mobile

Number porting issue

Hi there,I selected to port my number from old provider and I received a text message from Public Mobile saying the following:“Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someo...

Resolved! Public Mobile Family Package

Does anyone knows if Public Mobile offers family package contract to get better discounts or will it be offered in the future? Thanks

can't get into my account

I can't get into my account and my phone plan is put on hold because it said I haven't paid my bill. Please help me access my account. My bill should have just automatically been paid with the Credit card on file.Please email any responses to this in...

CS_Agent

Esim

sevice problem

I have been using public mobile for just over 2 months now. But a bubble just popped up on my phone saying insert sim card to access network services and will not connect to service. I've tried restarting my phone and taking out the sim and re inse...

Unable to send and receive texts on an unlimited plan

Since my data ran out I am unable to send and receive texts. My phone is set up to switch over to SMS messages if iMessage is not sending but nothing worked. The phone is useless when away from a wifi signal.can anyone advise how to fix this?

Resolved! 90 Day Subscription

I am currently subscribed to the $39 20GB 4G 30 Day plan and am on the old rewards system and receive $4 per month in loyalty rewards, $2 per month for auto-pay and $1 per month for a friend referral. If I sign up for the 90 day subscription on the s...

Activate new phone and new SIM

My husband lost his phone in a lake. We bought new phone and new SIM. We can't sign in as he has forgotten his email password and has no phone to get the number code from. We tried resetting pw on his email acct, but they need to send code to his ph...

Bringing my Lucky Mobile number to Public

I activated a new number on Public Mobile about 6 weeks ago so I could bring an existing number from Lucky Mobile afterwards. I logged into my Public account and went to profile then chage number it only gives me a list of new numbers does not give m...

subscription ended and credit card won't update

@CS_Agent chatbot said to contact support. I have been a PM member for about five years. I updated my payment info last year when I got a new visa. My account shows my subscription ends on Oct 9, but I've been on autopay from the beginning. The c...

Incorrect billing

How do i get hold of a moderator or someone that can help with billing ?

How can I Cancel Public Mobile so they don't take more money from my card???

Last month, I received a text message offering me 4G connection and more data. I replied yes... Then when the payment came, nothing changed. I am still on the old plan... then I tried to sign in and could not. The system was telling me that my email ...

provincial sales tax

I moved to NWT where there is 5% provincial sales tax. i AM STILL GETTING TAXED AT BNB RATE 0F 15% Is it possible to keep the same number and transfer it province to province? THANKSI PS GRTEAT SERVICE

E-SIM in the way of manually setting up SIM.

@CS_Agenti can’t access an account without being prompted to give confirmation code. but the number it’s been sent to hasn’t been set up and the phone can’t receive messages yet. so i’m stuck in limbo. i’m trying to set up the SIM manually since i ac...

Payment history

Good morning p.m. Best thanksgivingCan I get more than 12 months back on payment history ? I am doing receipts for CRA for all of 2022

Incoming call impossible from one specific caller

Hi All,Anybody ever have the issue where a specific friend's call goes straight to voicemail without ever ringing?The call doesn't register in the call log either...Thanks.

Subscription Not Activated

After payment "Subscription Not Activated" (step 6 of 6). Can not sign into My Account (get blank page/screen) for help. Cleared browser cache/data/cookies/history and rebooted twice with no change in issue.

Resolved! Need help with: Canada Us $65 ($50 on 90 day sub) plan

My monthly renewal date is October 11 and I want to switch the Canada Us plan 90 day subscription ($50 a month instead of $65). I see it says ends October 9th do I have to do the plan "change now" since my renewal date is October 11?Or selecting "cha...

I was not prompted to install my eSIM

Hi neighbors! I was trying to setup my initial subscription by installing the app and going through the initial subscription process. I was not prompted to install an eSIM, and now the app says to contact support. I can not do anything from the websi...

autopay

autopay is not working as I have new visa card

WiFi calling

How do I add WiFi calling to my account

roaming in EU

Hi everyone, I had to travel outside of Canada and was surprised to find out that my public mobile number is not able to catch any network in roaming mode in EU, is there any way to resolve this issue as I'd love to see my OTP messages coming? in add...

login

im having trouble logging in on website as well as mobile app

Impossible to install esim

Hello, the installation of my esim doesn’t work. My cell supports esim, I did all the updates, I resetted the network setting and the qr code or the manual installation still doesn’t work. I’m not getting any answer from the ticket. Is there anyone ...

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