@bhawana - so someone else approved the porting text?! That person was not very careful. They should have just ignored it.
There has been other posts today and numbers changing or not ringing to their own number. I wonder if one of these customers and you are connected?
If you call the Telus porting number (like others suggested) I am not sure how they can help if someone approved the port on their end. Therefore, in your case I would let a CS_Agent know. Methods to contact Public Mobile Customer Support (CSA) below:
1-Normally Faster - use this link to: Get Help With Public Mobile Chatbot], also found in various places in Public webpages, and bottom right corner of the page (See the Chat Bubble),
2-OR, go to your ENVELOPE at the top right of your Community Account which is where your Inbox and Sent messages are. Select the orange/peach color box with the pencil inside it to start a new message. Type CS_Agent in the SEND TO box. This will create a private message to Public Mobile Customer Support.
