I tried to log into my account and my password didn't work. I tried to reset the password and the email with the digits to reset my password never arrived. Also, I ordered a sim card 15 days ago and it never arrived. This service is lousy. So I ask for my money back and I will activate a plan with another provider.
check the update browser, open incognito mode,clear cache,cookie. try again
open a ticket with PM CS_Agent. at : https://publicmobile.ca/chatbot. ask them to check your order
type: Contact Us and Other
Finally Click here to submit a ticket
you will then direct to another page to open ticket.
If you have error submitting a ticket, send a private message to the CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
check inbox(top right corner envelope icon) for response from CS_Agent.