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This company sucks

Katalinabar
Great Neighbour / Super Voisin

I tried to log into my account and my password didn't work. I tried to reset the password and the email with the digits to reset my password never arrived. Also, I ordered a sim card 15 days ago and it never arrived. This service is lousy. So I ask for my money back and I will activate a plan with another provider.

6 REPLIES 6


@DDM69 wrote:

Another useless cut and paste post from Remember 🤪


@DDM69   the title to your reply, instead of "This company sucks", it should be  "This user s..." LoL

DDM69
Town Hero / Héro de la Ville

Another useless cut and paste post from Remember 🤪

BKNS27
Mayor / Maire

@Katalinabar 

The SIM will take up to 3 weeks to arrive depending on where you live.

What was wrong with the first SIM?

dust2dust
Mayor / Maire

You could pay by voucher. You can enter it in through 611. You can use real time payments in some stores. But I assume you don't have a working sim so there's not much else you can do.

DDM69
Town Hero / Héro de la Ville

Nice post 🤪

Most of us had no problem getting started with Public Mobile. The service doesn’t seem to suck for the rest of us… maybe it’s just you. You don’t have a SIM card yet so why would you want your money back?

 

 

 

 

Remember
Model Citizen / Citoyen Modèle

@Katalinabar 

check the update browser, open incognito mode,clear cache,cookie. try again

open a ticket with PM CS_Agent. at : https://publicmobile.ca/chatbot. ask them to check your order

type: Contact Us and Other 
Finally Click here to submit a ticket
you will then direct to another page to open ticket.

If you have error submitting a ticket, send a private message to the CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check inbox(top right corner envelope icon) for response from CS_Agent.