why I can't make any phone call ?

[dalinqin]

My CURRENT SUBSCRIPTION include 

Unlimited Canada-wide Talk;

Unlimited International Text;

but when i try to make a phone call to another number ,telling me I used all my talking minutes? that's insane and can't raise tickets . the service sucks !

I hope the problem can be solved ASAP!!!

[hTideGnow]

hi @dalinqin 

so all good? you just call the wrong wife (the wrong number)?

[dalinqin]

thank you all for the quick help , that's my bad ,I made a stupid mistake . the old post in 2022 mislead me thought I was facing their issue. actually I have 2 number under my wifes contact info , totally my bad ,sorry !

[hTideGnow]

hi @dalinqin 

try calling other numbers as well.

and maybe the problem is on your wife's side.  Ask her to reboot phone and check if anyone else can call her

if same, then submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[dalinqin]

btw ,i didnt change anything including subscription ,plan ,paymant anything . 

just now I tried to call another person ,the call even worked ,just when call my wife's number it's not working (she is using public mobile either).

[hTideGnow]

hi @dalinqin 

did you try to call with a 1 in front of the 10 digits? try also with just 10 digits without the 1 as well

[dalinqin]

thank you very much for the info ,but I actually searched the old posts and already reboot my cell several times .didnt give it solved . I have used public mobile for nearly 10 years ,never happened before .

[Handy1]

@dalinqin  Try rebooting the phone or reset network settings and test again . Be sure to put a 1 in-front of the 10  digit contact aswell , also check 

Outage map in your area:

https://istheservicedowncanada.com/

if not outage and account is active not suspended and reboot / reset network settings didn’t help 

submit ticket with support to refresh your account 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[hTideGnow]

hi @dalinqin 

it is a common glitch.  Usually, you just need to reboot the phone, Reset network settings and it will work again

try also to make calls with a 1 in front of the 10 digits.