@poojajain- There's history. So responding to that user is working off of that. You will not get any pro-rated refund. It simply doesn't work that way. For that user to suggest contacting support wastes your time and theirs and the support people. Post-paid type services would usually do some pro-rating. But as the first reply said...not pre-paid...which is what this place is.
thanks a lot for your answer. I did submitted a ticket but their process is usually very long and they take lot of time in the process of verification and back and forth messages. For one of my numbers, billing cycle already started today and for other number its starting in 2 days so I thought to ask here and not end up paying more waiting for answer.
someone just answered that no refunds on prepaid phone service so now I can ask my family members what to do and take a informed decision.
thanks a lot everyone for your time and answers.
how rude? why are you here wasting everyone's time if this is the case? this is the platform built by public mobile for the purpose of asking questions in community and I believe that you get points for answering questions so why are you here if this is time waste for you. Please don't spoil the atmosphere by these kind of words. thanks for your time
open a ticket with PM CS_Agent. at : https://publicmobile.ca/chatbot. ask them to,
type: Contact Us and Other
Finally Click here to submit a ticket
you will then direct to another page to open ticket.
If you have error submitting a ticket, send a private message to the CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
check inbox(top right corner envelope icon) for response from CS_Agent.