Payments

[Alikatt80]

Hi everyone my gf set up my sim card and she forgot what info and password to the sim so I can't even change the pin now that I added $20 to my account how do I apply it without having to provide the pin ?! 

[hTideGnow · Accepted solution]

Hi @Alikatt80 

if you use a voucher by calling *611, you don't need a PIN

Is the plan $15?  if it is, it will be enough to reactivate.   If you loaded the voucher, wait 10 mins, reboot the phone and see if the system reactivated the account 

[Alikatt80]

With a voucher and it never got applied to account because I missed the renewal day 

[dabr]

@Alikatt80    You added the $20 voucher by dialing 611?  If that covers the plan cost+tax then your plan should be activated as you don't need a PIN to add voucher to your account.  edit:  perhaps try rebooting the phone too.

For email change and password reset, you need to submit a ticket via chatbot here:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If unable to submit a ticket, then send a private message to CS_Agent:  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[dust2dust]

Is she not able to look in all her emails to find a welcome email from when the account got activated?

How did you add $20? Voucher? Through 611?

Did she activate your account in a store?