looking for a credit - I doubled up on my US roaming by accident

[Courtmacvan]

I doubled up - I bought US talk and text and realized I needed 3g - so paid $15 and then $30.  wondering if there is any way for a credit

[dust2dust]

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@BKNS27 wrote:

You can only purchase US Roaming one at a time. You need to wait until the first one expires first before purchasing another US Roaming add-on. The first Add-on expires 360 hours after purchase. 

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@BKNS27- Well, you can, as this customer did, different add-ons. But at this point for this customer it won't work properly.

@Courtmacvan- Do you know if your phone has been enabled for volte here yet? Without it, for talk, you can only use T-Mobile on their old 2G GSM. But text and data will work fine on 4G LTE for both T-Mobile and AT&T.

[Meow]

Contact agent for refund. Explain situation.

To Contact CSA-agent: https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Ticket has to be opened through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Just type ‘ticket’ and follow prompts. Having a ticket is preferred way to contact agent as they might respond faster then receiving personal mail.

If opening a ticket does not work very first time, contact agent directly: send a private message to the CSA - agent by clicking (Ctrl+) Here

[BKNS27 · Accepted solution]

@Courtmacvan 

You can only purchase US Roaming one at a time. You need to wait until the first one expires first before purchasing another US Roaming add-on. The first Add-on expires 360 hours after purchase.

Best to private message a CS_Agent and they will give you a credit.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437