Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
New customer attempting to log into my account. I have been able to receive confirmation codes via email however, it now wants to send one to me via text message. I have tried several times and not once received a code to get into my account.
I am on a 5G plan but sadly I’m not receiving 5G signal seemingly because my phone is not compatible with PM’s 5G frequency bands. Now that I won’t be able to use 5G speed and with the upcoming changes to the reward program, I need to downgrade my pl...
Hello,I am being forced onto the new rewards program and was told I would get 240gb of bonus Data. It has shown up on my account but it's only 5gb. Chat bot says they never say how much it was going to be, but I have the text message. I did downgrade...
Help! I keep trying to purchase a us talk/text data bundle as my 15 days are up and it is not being applied to my account so I am not able to make calls. @Members
Yesterday, I made the decision to port my cell number from Koodo to Public Mobile for their Canada US 60 GBs promotion. Everything went as it should have from the Public Mobile App until I tried to activate the eSim. A message came up "Unable to Ac...
I have activated my account and now wish to port my number from Fido. It tells me to not put in Public sim card until I know Fido has deactivated with text message. . However when trying to get into my account it tells my that I'm being texted a 6...
I reset my password multiple times. It says there’s an error when I try to login.I had service up until three days ago, I can’t get into my account I need to update my payment info because my card was lost and the number changed.
Current Subscription Cycle: Feb 18, 2024 - Mar 19, 2024Card is still active in the account, and there is no amount charged to the card so far. Phone still shows 2-3 bars of network coverage. But no calls or texts are going through. Same for Internet ...
Does anyone know if this can be fixed I had my pm set to update to another subscription today and they took my old subscription amount and they didn't take any from the funds in my account already and I thought that was to apply and then they take th...
Hi, I looked at My Account today and noticed that it says I have used my entire allotment of international messaging. History shows that my phone is sending outgoing messages over and over to the same 1-647-857-****. I don't recognize the number and...
I have not yet received a text or email advising me of the change to this new points program. My spouse is on the same program as I am, and he received a text advising of the change, but I did not. With the old program I am current under ($25 per mo...
So my Cc did not go through so I had to re-enter my new card number. Payment was successful but my plan did not renew. I have no service ! And no one is answering my tickets.
When I try to activate a new sim using PM app, it says "subscription not activated"When I try to Login from mobile app to get support, I get "contact admin unable to authorize -- no access token present"When I try from desktop, I get "Resume activati...
Hello guys I was wondering if anybody here owns the Motorola Edge+ 2023 edition and what's their feedback on using the SIM card in that phone! I want to buy it soon and I wanted feedback about it beforehand! Thanks
So, I held on all the way with the old system, and now they’re forcing the new points system, they are giving me all this data as a bonus but I don’t really need it, except for i don’t actually know since I’m on the 75gb plan now and didn’t run out. ...
Hi. Just switched from 4g to 5g service, but my phone OnePlus 8pro not showing 5g. Called OnePlus Canada and confirmed that it supports 5g on public mobile . They said it was a network problem, not the phone. Please advise.
hello, I need to change to the 4g 29$ a month plan.... but very annoyingly it is not giving me the option to do that even though i keep seeing it there in the plan offers, then it just takes it away from me!I need to change because i switched to a 4g...
After PM's stupid move removing their old loyalty program, I'm thinking of porting over to Fizz mobile. Should I deactivate my plan first and then begin the port or keep it active?
Hello,I am a new customer transferred from videotron’s on this afternoon March 18 2024. My problem is the number is already transferred to Public Moblile, it can be text the messages for other and received the orher cellphone messages, the number ca...
