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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11109 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22050 Views
  • 181 replies
  • 24 Bravos

Can't see my plan related details on my account

Anybody else experiencing this issue? I am not being able to see my plan details. Every time I click on the 'Plan details ' I see an error as below. "Oh no!It looks like something went wrong, but don’t panic Log out and then log back in again to cont...

MONA2050 by Great Neighbour / Super Voisin
  • 228 Views
  • 3 replies
  • 0 Bravos

Resolved! Cell Service when Travelling to US

With the shift from 3G service in the US starting on July 1st will PM customers be supported when roaming there? I am travelling to the US in July and am wondering whether its worth it to add a US add-on to my plan.

snorkellady by Good Citizen / Bon Citoyen
  • 1313 Views
  • 23 replies
  • 1 Bravos

Faulty Autopay equalled reactivation

So I had to jump through the hoops to re-activate my account after Autopay did not accept my credit card.  I removed and added the same card!  Now my data is STILL not working even though the payment has been accepted.  So frustrating, how long do I ...

Tigermars by Great Neighbour / Super Voisin
  • 301 Views
  • 4 replies
  • 0 Bravos

Payment Method

I try to pay my amount du but the payment process won't go through. I checked with my bank and everything was fine. So I went and check out on the community if there was a similar issue that has been resolved and read that Public Mobile does block cr...

PM21FH by Good Citizen / Bon Citoyen
  • 1078 Views
  • 34 replies
  • 0 Bravos

Resolved! Did not receive data on my plan

I've been using Public Mobile for years, and I got a 95% data usage.I look into my account, and I've only used about 500mb looking at my history, and I have a 5GB plan.It looks like it has been using my 2GB Christmas bonus.I tried to look at my plan ...

sika by Great Neighbour / Super Voisin
  • 239 Views
  • 3 replies
  • 0 Bravos

unable to receive and place calls on two phone lines

Two of the mobile phones stopped receiving and placing calls, can you please chekc the status4**********2 and 4**********4When I call out or in it does not connect and just drops the line ShawnC13: Removed phone numbers

zsergii by Great Neighbour / Super Voisin
  • 164 Views
  • 3 replies
  • 0 Bravos

Resolved! Samsung A22 5G compatibility

Ordered a Samsung A22 4G because I saw that it is compatible, but was delivered a Samsung A22 5G.  Will this work on the network, or do I have to return it?  Thanks in advance!

Rpenner by Great Neighbour / Super Voisin
  • 373 Views
  • 4 replies
  • 0 Bravos

Resolved! Bought 1gb add on, not working

Can I get some help from a moderator please? Thanks! Not sure how to highlight a moderator so if anyone else can I would be very grateful

potato by Great Citizen / Super Citoyen
  • 216 Views
  • 3 replies
  • 0 Bravos

Resolved! About chang my plan

Hi there, if I want to switch my plan, do I need to wait till next month to start new plan or I can change it immediately? Thanks 

Lehaha by Model Citizen / Citoyen Modèle
  • 322 Views
  • 3 replies
  • 0 Bravos

Resolved! Forgot security question answer and locked my account

Hello,  I have tried to log in to my account as my account was unlocked but I couldn't remember my security question answer so it is blocked again.  Can I get my answer of the security question or can I reset my security question?  Thank you

tia01 by Great Neighbour / Super Voisin
  • 178 Views
  • 2 replies
  • 1 Bravos

MMS Not Working

Hey, so for the past three weeks my MMS has not been working(incoming MMS is received but out going MMS is not getting delivered)and I have the correct APN settings and everything. Any help will be greatly appreciated 

vanu by Good Citizen / Bon Citoyen
  • 294 Views
  • 6 replies
  • 0 Bravos

Resolved! Traveling to the USA

Hi, I will be traveling to the USA and was wondering if my plan will automatically transfer over, or do I have to give early notice to you guys?

Ninachen by Good Citizen / Bon Citoyen
  • 272 Views
  • 2 replies
  • 1 Bravos

Resolved! Change of plan.

Hello. I just changed my plan to $25.00 for 30 days. How long will it take before it kicks in?  Thanks.

Hunter11 by Good Citizen / Bon Citoyen
  • 432 Views
  • 7 replies
  • 0 Bravos

Resolved! Payment

Hi, Payment due on 07/01. Tried to make a payment today (06/29). Says you have enough funds ($3). Not able to add money. I do recharging from my laptop. Planning a trip, away from home & not carrying laptop. How to recharge, please? Thanks.

Venu by Great Neighbour / Super Voisin
  • 219 Views
  • 3 replies
  • 0 Bravos

Publicmobile website

Will there be a functioning website soon that will allow me to manage my account? Note I wrote "functioning". The current website is an exercise in complete frustration. Worst website ever. Very poorly laid out and slow like molasses running uphill. ...

user2023 by Good Citizen / Bon Citoyen
  • 294 Views
  • 6 replies
  • 1 Bravos

Resolved! Unable to change the plan

I need to change my phone plan but it doesn't allow me to do so.On the overview page, it doesn't show my current plan and if I click the change plan, it doesn't show any options.If I click to try out more options,HTTP Error 403.14 - Forbidden The Web...

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ricky7583 by Great Neighbour / Super Voisin
  • 348 Views
  • 4 replies
  • 0 Bravos

Resolved! change cc info for autopay

entered a new card for autopay how do I know it is in the system, I enrolled in auto pay again as my service was suspended and was informed next payment due was June 25/2022 which is why my account was suspended. This sounds like an on going cycle. A...

gobblefarb by Great Neighbour / Super Voisin
  • 271 Views
  • 2 replies
  • 0 Bravos

Resolved! Public Mobile & 4G

Hello, I'm new (not yet a customer), but I received an ad for Public Mobile and it linked me to the attached image. Is Public Mobile going to offer 4G again?  

Screenshot_20220629-085838.jpg
JohnnyCanuck by Great Neighbour / Super Voisin
  • 1587 Views
  • 32 replies
  • 4 Bravos

Resolved! US Roaming

We are going to the US and I purchased the add on, US roaming talk & text plus 250 data. My question is, can’t I just use my data that’s already on my plan?

dani99 by Great Neighbour / Super Voisin
  • 262 Views
  • 5 replies
  • 0 Bravos

Plan Details

Hello,I am unable to see my plan details online. I want to know if my account covers Unlimited Canada Wide calling?Thank you.

KIMPETRASSO by Great Neighbour / Super Voisin
  • 281 Views
  • 5 replies
  • 0 Bravos

Resolved! How to cancel credit card automatic pay

Since I changed the company from Public Mobile to Fido on Monday , I can no longer log in to my Public Mobile account. Therefore, how can I cancel my information/account  on Public Mobile and my credit card automatic payment? I don't want this busine...

Jingyuan1 by Great Neighbour / Super Voisin
  • 246 Views
  • 2 replies
  • 0 Bravos

Help

My service has been suspended and I just topped up on phone what do I do ?

Tammy2022 by Great Neighbour / Super Voisin
  • 121 Views
  • 2 replies
  • 0 Bravos

Delayed Messages

Hey Everyone! I just switched to Public Mobile on the weekend from Koodo at a Koodo store. I was wondering if there's a specific reason for delayed text messages? Any answers / reasons would help!

z34_eric by Great Neighbour / Super Voisin
  • 295 Views
  • 4 replies
  • 0 Bravos
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