Double paid by accident/refund?

[chester15]

I was trying to pay for my next top up however my wifi went out, I resubmitted my payment again thinking it didn't go through. Is it possible for my last payment to be refunded back to my payment method?

[pkaraa]

There is no refund policy at PM's prepaid service.

There will be a credit on your account which you can use for the next cycle's renewal.

Else contact CC company and they can reverse one of the two payment transactions if the amount was same and time was close.

[hTideGnow]

@chester15   did you login to My Account again and confirm if the duplicated payment is there as Available Fund on My Account ?  If  it is there, in fact, it is better to let it stay in the account and it will be used for your next cycle renewal.

PM is prepaid and hence it is up to PM CS Agent to decide if a refund can be made.  Also, it might take 2 or 3 weeks.

If you still want to try to request the refund,  click on the Bubble or directly at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

1. Start by typing "Overcharge"
2. then click "Contact Us"
3. then click "Click here to submit a ticket"
4. you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

[Mark_C · Accepted solution]

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@chester15 wrote:

I was trying to pay for my next top up however my wifi went out, I resubmitted my payment again thinking it didn't go through. Is it possible for my last payment to be refunded back to my payment method?

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It may be possible to get a refund by submitting a ticket however, as some other users mentioned on this forum, a refund might take 30 days to process. In that case, it may be better to just leave the credit on your account. 

[Anonymous]

@chester15 

sign in to Self-Serve, to review your account, if you found at Available Funds: $$ has the amount left, leave it for next bill cycle the will take it from there automatically,

or you need to Contact Customer Support Agent by CS_Agent ,and Explain your issue to 
them can solve your issue, they are nice service Team the will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent,and Submit a Ticket,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
  Click here to submit a ticket↗↗.

• or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,

• please include in your message,
  
• phone number,
• account 4 digit pin,
• Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  • Note: For public mobile No Support by phone call or Email.. only by CS_Agent, private message..
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck..