auto pay

[195765]

Hi 

I just got renew on the date of the register credit card for auto pay

I noticed that the discounts for November had not been taken off from my payment 

please follow up with reply with text message

Thanks

Agnes 

[pkaraa]

@195765 what do you mean by on the date.

Did you register your credit card on the date of renewal?

If yes then autopay reward will apply on the next payment not the current payment. If that is not the case then contact support agents.

[hTideGnow]

HI @195765 it might take time for Autopay reward to kick in

Try to open a ticket with PM CSAgent and see if they can give you the credit back

click on the Bubble on the lower right or directly at : https://publicmobile.ca/chatbot.
Follow these these to get to ticket open page quicker:

1. Type: My rewards are missing
2. click on the reward type that was missing: in this case
   AutoPay reward,
3. Then click "Contact Us" , and then click "Click here to submit a ticket"
4. you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

[Anonymous]

@195765 

you missing the $2 rewards for Autopay and you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to them can solve your issue, they are nice Service Team they will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent,and Submit a Ticket,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
  Click here to submit a ticket↗↗.

• or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,

• please include in your message,
  
• phone number,
• account 4 digit pin,
• Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  • Note: For public mobile No Support by phone call or Email.. only by CS_Agent, private message..
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck...

[HALIMACS · Accepted solution]

@195765 

You would need to contact the Customer Service Agents if you believe you were entitled to a reward you didn't receive.

Auto-pay rewards would apply on the month(s) subsequent to the initial 30-day cycle so long as a valid payment card is associated with the auto-pay program.

To contact a Customer Support Agent, there are 2 methods:

1. Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select contact Customer Support Agent, then select other (or the topic that more closely matches your request).  Click the result which states Click here to submit a ticket and follow the prompts,  or, 
2. Send a private message to the Customer Support Agent by clicking here  You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

[LeePublic]

@195765 Sometimes it takes up to 24-48 hours for the rewards to apply.