cancel
Showing results for 
Search instead for 
Did you mean: 

Activation Issue

YaoYao
Good Citizen / Bon Citoyen

Hello, I just try to subscribe one plan, it says payment went through, but there is an error during my account set up, I submit a ticket minutes ago, can I ask what to expect next? It did not give me ticket#, so how I am going to receive all updates, what would be the turnaround time? Thanks! 

4 REPLIES 4

YaoYao
Good Citizen / Bon Citoyen

Good to know. One agent already responded to my ticket, this is quick. Thanks!

YaoYao
Good Citizen / Bon Citoyen

They did already, I am communicating with them. Thanks!!

hairbag1
Mayor / Maire

@YaoYao 

watch the little envelop icon on top right side of the page will be highlighted when they do respond. Usually within an hour has been my experience.

TheSterlinger
Deputy Mayor / Adjoint au Maire

Not sure what the problem is. You can try speaking to a Public Mobile CS agent about your problem.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Need Help? Let's chat.