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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 26289 Views
  • 139 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 38252 Views
  • 185 replies
  • 29 Bravos

Resolved! Porting my old number

Xplore mobile is not included on the list of providers transferring from

Danmal59 by Good Citizen / Bon Citoyen
  • 879 Views
  • 5 replies
  • 0 Bravos

No service no solution

I have had no service since the 16 th,I have been in contact and the issue is with them not me!!!I am shocked that this can go on!!!!Just keep getting asked to wait....What recourse is available.I will be putting in a complaint with crtc!!!Its embarr...

aavenger by Good Citizen / Bon Citoyen
  • 531 Views
  • 3 replies
  • 0 Bravos

No service in US

Hi everybody, I would like to ask for help here. I'm just in the US (Alaska) and even though I bought US roaming bundle and followed all the steps to set up my phone, I have no service anywhere I go. When I try to set network manually to AT&T, my pho...

Pupikm by Great Neighbour / Super Voisin
  • 494 Views
  • 3 replies
  • 0 Bravos

My phone plan

I have unlimited phone calls yet when I dialled a number a recorded voice came on saying I have no more availability to make calls.Why would Public Mobile give me this message over the phone? 

Lorainel by Great Neighbour / Super Voisin
  • 304 Views
  • 3 replies
  • 0 Bravos

Collect call from Bell PayPhone

I need to accept a collect call from a family member. Is this possible on my account? Can I put funds into the account for this purpose? Thank you.

ohboy by Great Neighbour / Super Voisin
  • 1311 Views
  • 8 replies
  • 0 Bravos

POCO F4 - works!

Hi everyone,  I would like to report that POCO F4 works with Public - no issues at all.  Even APN setting is automatic. 

POCO_F4_Public.jpeg
texwood by Great Citizen / Super Citoyen
  • 927 Views
  • 6 replies
  • 3 Bravos

Resolved! 10 CAD Friend referral discount never received even after 7 months?

When I bought my Public Mobile SIM in January 2022, during account set up I have used Friend Referral code. I have confirmation copy of that. According to the confirmation I was supposed to received $10 CAD friend referral discount applied to my acco...

ishrakhaq by Good Citizen / Bon Citoyen
  • 958 Views
  • 9 replies
  • 0 Bravos

cannot log in

can't log in after changing to new email address, want to make sure I'm on auto pay, payment date is tomorrow

cpecy by Great Neighbour / Super Voisin
  • 797 Views
  • 4 replies
  • 0 Bravos

Auto billing, no longer an account?

Hey, I had some issues months ago and switched carriers. (Well still technically Telus) but I've had automatic withdrawals from public mobile monthly but I can't log into my account to verify if it's my account which technically no longer exists? Or ...

Stephansab851 by Great Neighbour / Super Voisin
  • 767 Views
  • 3 replies
  • 0 Bravos

My plan

My plan $40 month             $  -2 autopay              $  -1 loyalty Total      $37 left  but they cut $ 41.44What can i do ..? 

davinderkaur by Good Citizen / Bon Citoyen
  • 525 Views
  • 5 replies
  • 2 Bravos

Resolved! Saying I have already used voucher

  they r telling me that this pin has already been used ???how is this possible ..... So I had to go buy more vouchers how do I get reimburse or just add it to my account for next month

Mah by Good Citizen / Bon Citoyen
  • 1251 Views
  • 7 replies
  • 0 Bravos

Resolved! Adding on

I’ve been trying to add to my minutes. I can’t make outgoing calls or accept incoming calls. This is the most complicated situation I ever experienced. I added $40 to my account today it said it went through, but still noting. 

Akeating by Good Citizen / Bon Citoyen
  • 1680 Views
  • 18 replies
  • 0 Bravos

not getting verification email

im trying to log in but its asking to send a verification email which i am not receiving. i need to cancel my account but i cant get past the verification stagethans

eitan by Great Neighbour / Super Voisin
  • 472 Views
  • 4 replies
  • 0 Bravos

Resolved! Telus Band and Frequent

Hello, My friend activated PM today but NOT able to access internet. He can choose and register the PM 4G, the first one as below    But his cellphone ONLY indicate TELUS NATIONAL as below,  His cellphone is OPPO A83 and there's a linkhttps://m.gsmar...

Screenshot_20220823_221220.jpg mmexport1661307241011.jpg Screenshot_20220823_224404.jpg
Mindy208 by Great Citizen / Super Citoyen
  • 1158 Views
  • 7 replies
  • 0 Bravos

Resolved! tri sim card

When I get my new sim card triple, can someone explain in detail how to transfer my cell number into the new sim card, NOTE I am with public mobile alreay, , the reason is I am going from a samsung s3 to a s6 which is a NANO sim card. than you

billing problems

Billed twice on two consecutive days for same amount...august 17 and august 18 , 25$....????

bob40798 by Great Neighbour / Super Voisin
  • 417 Views
  • 4 replies
  • 0 Bravos

Texts being sent multiple times

Most times when I send a single text .. the person will receive it multiple times.. sometimes up to 6 I have restarted my phone, tried to switch to a next TXT app (textera). All without any success .. It does not happen all the time 

Barboj2 by Good Citizen / Bon Citoyen
  • 3784 Views
  • 12 replies
  • 0 Bravos

Blackberry Z10

Will an unlocked Blackberry z10 work on public mobile? According to my search it will however please confirm.

Kaiello by Good Citizen / Bon Citoyen
  • 1188 Views
  • 10 replies
  • 0 Bravos

Helping out my non technical brother

I referred my brother to Public Mobile a couple years back and he's been happy with the service. Currently he has been cut off for non payment because his credit card had been renewed (he's on the monthly credit card pre-payment). Since he barely kno...

B6 by Great Neighbour / Super Voisin
  • 528 Views
  • 4 replies
  • 0 Bravos

What do I do if I lost my SIM card?

I need help I accidentally lost my SIM card, will I be able to get a new one for free or a replacement or not? Also can I still have the same number or No?

Ikran by Good Citizen / Bon Citoyen
  • 703 Views
  • 7 replies
  • 0 Bravos

New plan didn't kick in but was charged

Hi - I switched my plan over to the 41.25/mo (4gb data) and was charged this amount. However, on my account page, it still shows I'm at the 35/mo plan. Please advise.

adamraffoul by Great Neighbour / Super Voisin
  • 393 Views
  • 3 replies
  • 0 Bravos

SIM activated but no confirmation text

I activated my SIM card today, and had to restart the phone before it worked, but now it's receiving texts and the network reads 'Public Mobile.' However I never received a confirmation text that my account was switched over (I approved the transfer ...

hnazar by Great Neighbour / Super Voisin
  • 506 Views
  • 3 replies
  • 0 Bravos

My Account

I top up my account $25.00 on Aug16, 2022 and it worked for 4 days and stopped working. When I called the automatic massage says your phone is not registered. Tell me why? and what to do?xxxxxx xxxxxxxxxxx xxxxxxxxx@xxxxxxxxx

Dual SIM?

Hello, I have a US carrier (Ting) and looking to reside in Canada. I cannot lose my US phone number, however it is too expensive to use in Canada. So I am looking to get a Canadian phone (with Public)Question: If I order a phone with Dual SIM Cards f...

Abraham1111 by Good Citizen / Bon Citoyen
  • 1787 Views
  • 10 replies
  • 0 Bravos

Reward issue

Hello, I would like to ask a question that might sound weird, am I still able to use the referral code to refer my friend after my friend’s SIM card had been activated?

QG1 by Great Neighbour / Super Voisin
  • 578 Views
  • 5 replies
  • 0 Bravos

Resolved! Plan change and rewards

Hello,I am trying to change my plan to the one that has more data, but when I am trying to complete the change I notice that my loyalty and referral rewards do not carry over - I am being charged the full amount of my new service plan without loyalty...

smartin by Good Citizen / Bon Citoyen
  • 1735 Views
  • 15 replies
  • 0 Bravos
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