Get Support
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 87 replies
  • 17 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 177 replies
  • 21 Bravos

Setting up old SIM

In the Account setup, it asks for the 19 digit SIM number. But mine is 20 digits (and will not be accepted). Anyone know why this is? Do I really have to go buy a new SIM?

LauraGranger by Great Neighbour / Super Voisin
  • 8 replies
  • 0 Bravos

Calls not going through

I live in Alberta and my step mom and grandparents live in BC. They have been trying to call me and it wont go through. My sisters boyfriends phone is registered in Manitoba and he can call me just fine. I have the $40 plan. Anyone know why this woul...

stephyloo by Good Citizen / Bon Citoyen
  • 3 replies
  • 0 Bravos

Resolved! sim card swap

I need sim card swap and my sim card is broken

Gbengacan by Great Neighbour / Super Voisin
  • 9 replies
  • 0 Bravos

Resolved! Credit card keeps getting declined For auto pay

Hello,Ive called my cc provider and they said each time its gone thru on their end but I keep getting the error on public mobiles end. Can someone tell me how I can resolve this. I have set up different credit cards in the past, so not sure why this ...

MeganBeaton1 by Good Citizen / Bon Citoyen
  • 7 replies
  • 0 Bravos

Resolved! 2020 Holiday Contest winner but no prize received.

I received a text message that I was one of the lucky winners to win a $30 Amazon Gift card for me and a friend. After completing the release form, it was stated that I would receive the prize before Feb 1st. But I have not received anything. Does an...

lchh by Great Neighbour / Super Voisin
  • 8 replies
  • 0 Bravos

New customer(missing 5GB on plan HELP)

Hi im a new customer, i signed up on jan 24/2020, because public mobile had a 25$ pre-paid/pay as u go plan. Incl, 5.5GB, Unlim-Call&Text.... however, when i sign onto my account i only see (500mb+500mb) can someone tell me when i will see my full 5....

Andrejaik by Good Citizen / Bon Citoyen
  • 19 replies
  • 0 Bravos

Resolved! Can't call a certain number

Hi, Since Sat, when I call my mom's number, it keeps on saying "talk is not included in my plan". But I'm able to call other numbers. Is there anything wrong? Thank you.Hellen

hellenz by Good Citizen / Bon Citoyen
  • 14 replies
  • 0 Bravos

Resolved! Autopay

Hi, can someone please help me setup autopay

sshakkuri by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Resolved! Need help with interpreting phone details

I know this has been addressed in other threads but I can't be sure that I'm identifying the proper numbers as set out in the requirements.  I'm wanting to buy the phone in the attached picture but can't be certain the specs will work with public mob...

Resolved! Re: Community Terms of Service & New Community Guidelines

I added add one to my phone I want them NOW. Not next week. Not tomorrow not an hour from now I want them added NOW. Now what is my pin number I never created? If I dial I can't do all without this pin.  I want a number I can call or I am done pupic ...

mister by Great Citizen / Super Citoyen
  • 5 replies
  • 1 Bravos

new year plan promo code?

Hello, I recently activated by PM sim card and signed up for the new year promotion (5 GB + 1 month free) before hand with my email address. I have several questions: 1) I never received an email confirmation or promo code. All I got was confirmation...

wdw by Great Neighbour / Super Voisin
  • 17 replies
  • 1 Bravos

Resolved! Can not find $28 plan, but only $35 plan

Hello, I active my new SIM card because I am interesting on your $28 plan, but it becomes $35 plan. Please advise me how to do, I am in Quebec. Thank you very much.

flyerwang110 by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Re: Available funds apply to next cycle?

Hi I am new to the account has been frozen and I am hoping by posting this someone can help me. Sorry if this is the wrong place but I don't know how to use this yet. I reentered my card info but my payment was due yesterday ac...

jenni1950 by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Re: Access Point help

Hello.I'm really in trouble in setting the Access Point in my Samsung A30s.My notebook is connected,  the same is shown on the phone, by there's no internet.  

Hi_there by Good Citizen / Bon Citoyen
  • 8 replies
  • 0 Bravos

Resolved! New Customer

Hi, I’ve had my first bill come out it was $40.25. However, I have the $35 plan and auto pay with $2 off so it’s $33 plus tax which comes to $37.95 so how is this possible? Thanks 

keesh9 by Good Citizen / Bon Citoyen
  • 7 replies
  • 0 Bravos

Resolved! Re: Moderator needed

I bought two 20$ payment vouchers and only one worked. So I had to go buy another one to get my phone activated again. Please correct this. I can give you the pin number. I had to pay 46.00 then another 17.00 for my 40 plan this month. I need to get ...

Resolved! My plan expired?

I just logged into my account and checked it.My account says that my plan expired. I joined Public Mobile on Jan 01 or 02 and my autopay is supposed to occur on Feb 01.Why my plan expired? For now, I have $30 funds available and tried to make a payme...

hakyeonpark by Great Neighbour / Super Voisin
  • 7 replies
  • 0 Bravos
Need Help? Let's chat.