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Ansar
Great Neighbour / Super Voisin

I forgot which email address I have used to open my account. Now I cannot have access to my account for making a payment to activate my sim

1 ACCEPTED SOLUTION

Accepted Solutions

softech
Mayor / Maire

@Ansar  You can try to use the Reset Password link there.

https://myaccount.publicmobile.ca/en/forgot-password

 

Start with trying all the email you might have used, see which one get you to Step 2 , that would be the email address you used

 

if you are unable to find out the email addressed used that way or unable to reset password yourself, 

open ticket with Pm Support and let them help:

 

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

 

View solution in original post

4 REPLIES 4

softech
Mayor / Maire

@Ansar  You can try to use the Reset Password link there.

https://myaccount.publicmobile.ca/en/forgot-password

 

Start with trying all the email you might have used, see which one get you to Step 2 , that would be the email address you used

 

if you are unable to find out the email addressed used that way or unable to reset password yourself, 

open ticket with Pm Support and let them help:

 

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

 

Timer
Great Citizen / Super Citoyen

@Ansar 

contact support team by CS_Agent  to found email and reset password.

darlicious
Mayor / Maire

@Ansar 

Here is how you can pay with a voucher if you can't wait for a CSA come morning....

 

https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-Make-a-Payment-or-Update-Your-Card-...

esjliv
Mayor / Maire

@Ansar  - did you activate online or in-store? If in-store it is possible you have not registered for a My Account yet.

 

If the account is currently in suspended status you can also look into obtaining a voucher to make a payment through 611,  see here: https://www.publicmobile.ca/en/on/get-help/articles?q=vouchers

Locations to obtain some: https://publicmobile.ca/en/on/payment-voucher

 

You can submit a ticket here to: Create or forgot My Account email or password link

 

Too many failed attempts may temporarily lock your account access. Try waiting a few minutes between too many failed attempts.

 

If you know you have created a self serve account before, and you are having issues logging in, try clearing your browser's cache, or try a different browser or device. Opening a tab in incognito mode may help as well when you use the forgot your password link provided by @softech .