my wife's phone

[alexm90]

having problems paying her bill

[Timer]

@alexm90 

Trouble logging in? then  Reset Password

tried use browser from computer,and clear cache and cookies and use one page inPrivate mode,

To Login Page

and go to payment,,, manage payment method and update card information and save payment.

you will get verification code by email or SMS
and inserting the 6 digit number and not press anything
just wait a 5 second automatically be login,,

until you complete updated credit card payment you can use vouchers,

if you need ASAP to make payment you can go to Shell Stations to purchase vouchers

and add to your account by call *611

once connected press (1) then (1) again and enter the 12 digit PIN #,

Official list of retailers location sell:  vouchers

so is still issue then contact to support team by CS_Agent

[softech · Accepted solution]

@alexm90   what was the exact problem?  What error message?

If you are paying on My Account, is there a credit card on the system?  Try again by using Incognito mode to login to My Account.  Or try on another browser (Edge/Firefox/Chrome)

If you have tried too many times, you might have triggered a fraud lock on PM side, you will have to open ticket with PM Support and have them to check:

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there

If you are in a rush to pay, you can  also go to buy a voucher from Shoppers Drug Mart/Pharmaprix/711/Shell.  Try to buy from those retails only as their voucher can be used immediately, voucher from other stores could have a wait time of 24 hours.   Once you got a voucher, you can load it via *611 or via My Account