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Phone not working in Alaska, US

Cooled123456789
Good Citizen / Bon Citoyen

I have been trouble trying to connect to the at&t network available where I am. My friends phone have connected but mine hasn't. It didn't connect automatically and when I tried to manually click on at&t it still failed to connect. Not sure what to try next. I already bought the US unlimited minutes and messages plan. If anyone has anything that could help me out please let me know. 

 

Thanks for reading

1 ACCEPTED SOLUTION

Accepted Solutions

darlicious
Mayor / Maire

@Cooled123456789 

At&t has limited coverage in Alaska and T-Mobile has none. There is also no 3G network for the talk portion of your roaming add on. The best you can hope for is SMS texting to work. You can contact customer support for a credit of the talk portion of your add on. I will add a link so you can check for 4G LTE coverage in your area.

 

Edit:

Click on the map link and set it for 4G LTE coverage and zoom in on Alaska.

 

https://productioncommunity.publicmobile.ca/t5/Get-Support/US-Roaming-Add-ons-Decommissioning-of-US-...

View solution in original post

26 REPLIES 26

Timer
Great Citizen / Super Citoyen

@Cooled123456789 

do you buy it  Add-ons for US Roaming.

darlicious
Mayor / Maire

@Cooled123456789 

At&t has limited coverage in Alaska and T-Mobile has none. There is also no 3G network for the talk portion of your roaming add on. The best you can hope for is SMS texting to work. You can contact customer support for a credit of the talk portion of your add on. I will add a link so you can check for 4G LTE coverage in your area.

 

Edit:

Click on the map link and set it for 4G LTE coverage and zoom in on Alaska.

 

https://productioncommunity.publicmobile.ca/t5/Get-Support/US-Roaming-Add-ons-Decommissioning-of-US-...

Cooled123456789
Good Citizen / Bon Citoyen

I bought the bundle for talk and text from the webpage. Even downloaded the receipt

Timer
Great Citizen / Super Citoyen

@Cooled123456789 

contact to support team by private message CS_Agent  to remove those add-ons,

darlicious
Mayor / Maire

@Cooled123456789 

Read my linked post to understand how US Roaming works and check for coverage. Alaska is not like the lower 48. There is limited coverage.  Otherwise make sure roaming is enabled. Reboot. Manually select at&t and see if you can connect.

 

Edit:

Here's all of the 4G LTE coverage for Alaska except a tiny blip on the northern edge of the Arctic ocean for the city of...?

Screenshot_20220805-221533~2.pngScreenshot_20220805-221505~2.png

Timer
Great Citizen / Super Citoyen

@Cooled123456789 

tried turn off device take out SIM card and insert back and turn on.
manually select network 3G only or WCDMA only, and rebooting.

Cooled123456789
Good Citizen / Bon Citoyen

I just read most of your post. It was interesting to see how public mobile worked. I never thought that my phone would use 3g services for calling. 

Last question. My phone still says Emergency calls only. I'm not able to send messages either and my phone is showing a new notification now saying SIM is not configured for calls or something. Not sure what's going on but I was wondering if I buy the Data roaming plan would that atleast work?

darlicious
Mayor / Maire

@Cooled123456789 

SMS text works on every network so you should be able to connect to send text otherwise data may not work either. Where are you exactly?

Timer
Great Citizen / Super Citoyen

@Cooled123456789 

can you tried your SIM card in device friend.