My phone is not working

[bdostatnia]

I cannot make or receive phone calls, and was getting a message that I haven’t paid my bill. Looking at my account online, my plan is active and I paid my bill (also autopay is active). Please help? Thank you.

[Timer]

@computergeek541 

ok.😞

[BKNS27]

@bdostatnia 

There could be a Telus outage in your area.

Check map of your area:

https://istheservicedowncanada.com/status/telus/map 

[darlicious]

@bdostatnia 

Can you be more specific about the message you are recieving? And where? When you try to make a call? When you call 611? What is your plan?

[esjliv]

@bdostatnia where are you getting this message about not paying your bill?

Active, good.

Autopay, good.

But not in/out calling, not good.

Try 1 or more of the below for your calling issue:

• restarting your phone
• toggle into / out of airplane mode
• remove and reinsert your sim card
• perform a reset of your network settings
• try your sim card into another compatible device see if calling works

[Lux · Accepted solution]

Try restarting your device.

If you think it's a problem with Public Mobile, you can contact 

https://publicmobile.ca/en/on/get-help/articles/contact-an-agent