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My phone is not working

bdostatnia
Great Neighbour / Super Voisin

I cannot make or receive phone calls, and was getting a message that I haven’t paid my bill. Looking at my account online, my plan is active and I paid my bill (also autopay is active). Please help? Thank you.

1 ACCEPTED SOLUTION

Accepted Solutions

Lux
Great Citizen / Super Citoyen

Try restarting your device.

 

If you think it's a problem with Public Mobile, you can contact 

https://publicmobile.ca/en/on/get-help/articles/contact-an-agent

View solution in original post

6 REPLIES 6

Lux
Great Citizen / Super Citoyen

Try restarting your device.

 

If you think it's a problem with Public Mobile, you can contact 

https://publicmobile.ca/en/on/get-help/articles/contact-an-agent

esjliv
Mayor / Maire

@bdostatnia where are you getting this message about not paying your bill?

Active, good.

Autopay, good.

But not in/out calling, not good.

 

Try 1 or more of the below for your calling issue:

  • restarting your phone
  • toggle into / out of airplane mode
  • remove and reinsert your sim card
  • perform a reset of your network settings
  • try your sim card into another compatible device see if calling works

darlicious
Mayor / Maire

@bdostatnia 

Can you be more specific about the message you are recieving? And where? When you try to make a call? When you call 611? What is your plan?

BKNS27
Mayor / Maire

@bdostatnia 

There could be a Telus outage in your area.

Check map of your area:

https://istheservicedowncanada.com/status/telus/map 

Moved:

@Timer The same thing was said 10 hours earlier. Please try to stop repeating others.

Timer
Model Citizen / Citoyen Modèle

@computergeek541 

ok.😞