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Transfer

LoveYou
Good Citizen / Bon Citoyen

not works anything, is issue transfers 

1 ACCEPTED SOLUTION

Accepted Solutions

Timer
Great Citizen / Super Citoyen

@LoveYou 

ensure that you have received a validation SMS text from your previous service provider, and that you have followed the instructions in the message within 90 minutes to approve the number transfer.
Your old SIM card must be inside your device and your account with your previous provider must still be active so you can receive and respond to the SMS and authorize the request. Please do not replace your old SIM card with your Public SIM until you have responded to this message SMS reply YES
To given the approval to transfer your old number to new provider.

View solution in original post

27 REPLIES 27

darlicious
Mayor / Maire

@LoveYou 

Did you just activate and port your number in? Do you have any service on the pm sim card? Text? Calls? Data? In/out?

softech
Mayor / Maire

@LoveYou   you just activated and requested phone number transfer?

 

First try to reseat your sim card (power off  the phone, take the sim card out for a minute before putting it back and power up the phone)

 

If it still does not work, check if there is any error showing on top of the phone status bars

 

If you see it connected to PM network with signal bars, then try to make outgoing call and see if it works

 

If you do not see it not connecting to PM network , or with error like "Sim not provisioned", "No Sim card", "no network", it could be a provisioning issue.  You will likely need to open ticket with PM Support and have them to confirm the sim card provisioning was done properly

 

 

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there

 

LoveYou
Good Citizen / Bon Citoyen

transfer from rogers,

no service

Timer
Great Citizen / Super Citoyen

@LoveYou 

ensure that you have received a validation SMS text from your previous service provider, and that you have followed the instructions in the message within 90 minutes to approve the number transfer.
Your old SIM card must be inside your device and your account with your previous provider must still be active so you can receive and respond to the SMS and authorize the request. Please do not replace your old SIM card with your Public SIM until you have responded to this message SMS reply YES
To given the approval to transfer your old number to new provider.

darlicious
Mayor / Maire

@LoveYou 

Did you reply YES to the porting authorization text? If no then in this case that is good. Put your Rogers sin card back in your phone and it should still work. Use it for service until morning when you will be able to message with customer support. They will provision your pm sim card to your account. Once that is working they will reinitiate your port request. Contact customer support now and wait for a message in the morning after 6am eastern.

 

 

 

To contact customer support : Submit a support ticket via SIMon the chat bot Click here 

Or if you cannot submit a ticket via SIMon then Click here   ....for additional member supplied info.

LoveYou
Good Citizen / Bon Citoyen

 not showing error

LoveYou
Good Citizen / Bon Citoyen

my rogers still active, which SMS not see it

LoveYou
Good Citizen / Bon Citoyen

oh i have to put back rogers sim

LoveYou
Good Citizen / Bon Citoyen

after put yes and what