transferrring my phone now no text or phone

[jijolo]

i can not send or receive texts or phone calls. just transferred my phone number

[BKNS27]

@jijolo 

Sounds like you made the biggest and common mistake when porting to PM...not leaving your old SIM in your phone to confirm to the text from your old carrier that you are porting out.

You will need a CS_Agent to restart the porting process tomorrow as they are off for the day. Their hours are 6:00am to 10:00pm EST.

So create a ticket or pm them and keep your eyes on the pm envelope above.

[darlicious]

@jijolo 

If you didn't reply YES to the PAT (porting authorization text) don't do so now so you continue to have service while you wait until morning to get your pm Sim card properly provisioned to your account. The CSA can reinitiate your port request once they provision your Sim card.

[JK8]

@jijolo 

 So you are porting a number in from another carrier? Did you leave your old sim in to get the confirmation text to port your number out?

[softech]

@jijolo   you cannot even make outgoing calls?

So, does the phone status show any error like "SIM not provisioned", "No Sim", "No network"?

best is to test your PM sim on another phone to confirm it is not a device issue

If you don't have another phone, at least reseat the sim (power off, take sim out for a minute, then put it back and power on)

If you tried above and still cannot even make outgoing calls, then open ticket with PM support.  It is likely just a sim card provisioning issue, an easy fix for PM and you just need to open a ticket with them:

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there