I’m having issues transferring number

[Singh981]

The error says

”Invalid Phone Number”. Please enter valid Canadian phone number…..

I have been transferred to public mobile and disconnected from previous provider.

seems like a stuck situation 

what are the next steps to activate the eSIM on my phone?

[Dunkman]

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@Singh981 wrote:

I tried calling on the numbers. Those are Telus customer reps and have no access to public mobile. They basically asked me to post on the public mobile website

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@Singh981 

Then you will need to send a private message to customer service agent.  It will take 1-2 hours for CSA to respond. 

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Singh981]

I tried calling on the numbers. Those are Telus customer reps and have no access to public mobile. They basically asked me to post on the public mobile website

[softech]

@Singh981 

There is a number to call to talk to live support,  they can re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed