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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Where do I find the payments tab on My Account?

Resolved! Wrong SMS Phone Number

I ported in my number which is working correctly. But when I ask for my SMS code, I believe it’s sending it to the temp phone number I was given when I was in the porting process.

Transferring a number from Public Mobile

Hey! I recently transferred to another career service, my billing date was usually 19th, I paid my first month but moved on the 16th to the other service. So, will I have any owing any bills?

New home, poor coverage

Hi everyone,We’re in process of moving into our first house and discovered we’re having trouble with signal strength…* Sometimes have trouble getting a call out. * Not sure about receiving, we’ve only been there a short time. * Text messages all seem...

My ported number is stuck.

I can call and use data texts ext... however I cannot receive calls at all. I was told this was an issue with porting my number VIA a text from public mobile. However I need a moderator to help me and fix this issue for me asap!

Resolved! Can't access voicemail. Followed all prompts, solutions and recommendations.

Hi allI'm a new customer, and I'm not able to set up my voicemail. Following the prompt via holding 1 and then selecting English immediately is followed by a prompt for a voicemail number...which isn't set up. I tried my phone number as others have s...

Resolved! Endless loop trying to open a ticket - can't access account, service not working!!

I recently went into my account to change from an esim to a physical SIM card. I updated the SIM card number. I thought it worked.It didn't work. But my esim also no longer works. So now my phone number that's connected to the public mobile service I...

Resolved! Trouble login without having access to my cell and my text messages

I want to update the credit card on my wife's account. When I am trying to login to her account to update credit card info it sent a code to her cell phone but her cell phone is with her in overseas and she doesn't receive text messages over there. T...

Longtime Public Mobile Client - cannot view or change my account info in new website/app STILL

duplicate thread

Resolved! 2 step verification

How to turn verification off

can't get into my account

cant get into my account

Resolved! Esim

Hi i cannot connect my esims and cannot have a ticket for someone to help me can someone contact me

Resolved! Charged twice

How do I contact customer support to get a refund after being charged twice ?

Resolved! Payment and service

What is going on with PM?? Your portal isn't working.I've been cut off even after being with you for years.Can't pay with my card , same one for years. Paid with a voucher. Still no phone!!!I will be leaving.your service, Or non service.

Added data not shownig up on my account

I added data to my account and it is not showing up. The payment did go through on my bank card.

Resolved! Paid for service and got charged but never got a confirmation

I’d like my money back please as had to sign up twice but haven’t gotten a refund for the original sign up that charged me but failed to provide service otherwise @CS_Agent

Resolved! How do you log off when on a computer?

Logging off in the app is easy but I can't figure out how to do it when I'm on a computer. Please help.

Resolved! Disable Automatic payment after transferring # and SIM out of Public

Hi I need to disable my automatic payment. However, I can't access my account after transferring SIM, although I enter properly the EverSafe code #.Kindly please let me know how to do it.Thanks

Number transfer took me too long time

I’m transferring my number from different provider since yesterday, but still my phone isn’t working on public mobile. Please help

Resolved! Locked out

Hello, My name is xxxxxxxxxxxxxxx, My phone number associated with my account is xxx-xxx-xxxx and the email associated with it as well is xxxxxxxxxxxxxxxi recently lost my phone and I got a replacement sim card but I cannot complete the identity ver...

Resolved! Can't log in my account to add roaming because I'm in the US and can't receive OTP

Is there a way to send the OTP to my email? Or disable OTP on the account? My phone can't receive any SMS messages as I am in the US.I tried the chat and I wasn't able to talk to a human I spend 20 minutes going in a loop and pressing all those optio...

cant shut down one of my accounts

I have three accounts, and I'm trying to shut down the account to which I have lost my cell phone. Everytime I try to log in it sends a code (which I need to log in) to the phone which I don't have. All I have is the account username, password and th...

I can not log in for past 3 days

Here's what I wrote on a fb post you did... here was your answer... please helpWould love to come continue subscription but I can't get into my account for the last 3 days. I was even going to add another subscription. I would love some help with thi...

New to Public Mobil

I made the switch to public and ported my number over from my previous provider. Under settings, I’ve switch to the Public Mobil E sim. I'm able to make calls, but I'm not receiving incoming calls or texts.Am I missing something?

Resolved! Connect Sim to plan

Connect Sim to plan

transfer number

I have transferred number from Fido to Public Mobile. My phone is showing my number from Fido. But I can only dial out and unable to receive number or text under Fido number. Can anyone explain what happened?

Trying to sign up: Payment Failed! Please try again or use a different payment method.

Trying to sign up and payment fails. Tried two different credit cards and both, firefox and chrome

e-sim purchase refund

I made the mistake of purchasing an e-sim and paid $28.25 only to find neither of my phones support it. I am looking for a refund but have been given the run around and page hopping only asking me to complete registration

Resolved! 40GB Canada-US

I just signed up to Public Mobile's 40 GB Canada US plan. This seems pretty obvious but I'm looking to confirm to ensure 100% accuracyThis allows us to use all 40 gigabytes, including unlimited talk and text anywhere in Canada and IN THE UNITED STATE...

Account number

Where do I find my account number?

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