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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Lost phone

My kid lost their phone. I can't log in to my account because it sends a code to the phone that we don't have. How do I cancel this thing?? Thank you@CS_Agent

Resolved! @CS_Agent outgoing call display not showing name

@CS_AgentI have just moved from Rogers today. My number is moved over, however when I call out my name no longer shows up for the receiver. This is important to me. Can you please have my full name included in my outing call display?Thanks

This new system is awful

I have 3 accounts with public mobile it says 2 of them no longer exist by emailI dont want the 2 step verification because 2 of the plans are for my children and i dont want to have to put a code in to put money on their accountAll three of my accoun...

reminder texts

why are there no more reminder text messages 2 days prior to renewal date, since the date is always changing its the least you could do

Phone Plan

Hi I am not able to make any outgoing phone calls. It says “can’t be completed as you have used all available minutes” and instructions to purchase more minutes. Problem being I have an unlimited provincial calling monthly plan. Please help as this i...

7B1 Your phone is not activated on the network

When trying to call someone, I get the message "7B1 Your phone is not activated on the network"I can text, receive text and receive Phone call. However when receiving phone call, it show "Private number/Unknown ID" even if it's not a private numberI ...

Plan switch and refund?

My original plan renewed on June 3, and on June 6 I switched to a new subscription. Does this mean I automatically lose out on the approximately 50 dollars that I just paid?

Resolved! Unable to make/receive calls

@CS_AgentPhone is suddenly not able to make calls. When people call me, they get message that there is not is roaming on account (I haven’t left Canada). Something is seriously wrong. Tried basic troubleshooting; restart, remove sim, etc. Chatbot is ...

activation incomplete

transferred from Virgin mobile on May 20 and since have not been able to receive texts or phone calls except from my husband who is also on public mobile

Resolved! Can't change the eversafe telephone for one that is used in another account

Hi, I subscribed for public mobile and then change my number, but the number on the associated eversafe account didn't change that is blocking me with sending 2FA to the old number that I don't possess anymore. I can't change the telephone in the eve...

3G will not be shut down by 2025

There seems to be a rumour that 3G will be completely decommissioned in Canada at the end of 2025. Not sure where it came from but none of the major operators I've spoken to have definitive plans at this time.There are a lot of legacy devices, both i...

Sudden change in phone #

I just received a text informing me that my phone number has been changed. What is this? I want to go back to my previous phone. This is a big headache for me. PLease let me know how to correct the issue.

Resolved! dropped calls cant submit a ticket error 404

cant submit a ticket error 404 getting dropped calls not all the time but often tried airplane mod ect still no good now cant contact an agent it says access denied can an agent contact me. It's fixed now thanks everyone I contacted an agent it is s...

Old ph#

I am trying to go on the new site and going through all the questions it sent confirmations to by current # but then last question it sends a confirmation code to a number that I had over 2 years ago. So now I can not access my account at all. Need h...

Can't call out

@CS_Agentin our Community - I get a message "7B1 your phone is not activated on the network" When I try and make a call.

Resolved! chatbot won't process my payment...

chatbot won't process my payment. It asks me the amount to process when I enter an amount it says the amount does not look right...hoe can I process a payment. BTW, I do not like this new process...No problem, I can help you make a payment To access...

SIMCARD

I ORDER 2 SIM CARDS AND i NEVER GOT THEM. I TRY TO SUBMIT A TICKET, BUT IS NOT WORKING

Resolved! $15 per month plan

I couldn't found the $15 per month plan available in https://publicmobile.ca/ is it no longer available?

payment

How do I now add money to my account. It’s always been easy now it’s ridiculous

Is There A Way To Disable Voicemail Entirely?

I don't want a voicemail inbox. Is there a way to disable it? Thanks in advance for the answer...

Overpayment

I was charged twice on my visa card when I added on a US text and talk add on.

Double payment

Was double charged this month after updating my payment profile. I cannot create a ticket due to a 404 error. was hoping to be contacted by an agent to adress this issue. Thanks

Resolved! Visitors

We are getting some visitors from Holland over this summer for my son's wedding :-). They hope to stay for a month and asked me for a sim-card with a plan for just one month. I told them I will inquire with PM since I'm there too. Will it be possible...

How to log in to my account when out of Canada?

I am asking this question on behalf of my father. He ported his number to public mobile before traveling overseas. At that time, the public mobile website was not updated, and a user would receive a confirmation code for login on their number or thei...

Payment

I am on auto-payment. I have past the payment date and no message from PM to acknowledge receipt of payment. When i check my bank account, no auto-payment has been effected by PM. Please look into the matter. Thank you.

Usage

I am the owner of the account but it is my child's cel phone. She says that her data is not working, even a few days after her new monthly data was allotted.

Login

How can I set the security on my account so that it does not go to my daughter's cel phone number when a security code is sent? Right now I am the owner of this account but the cel phone number is my daughter's

Cant make or recieve a call

My phone service is not working for last couple of weeks

How can I receive a log-in verification by EMAIL?

I have a prepaid plan and device for one of my children and recently ordered another. I used to be able to log into my account and receive the verification code by EMAIL or SMS. Now that Public seems to have migrated to EverSafe, I am no longer giv...

Missing SIM Card Order

I ordered a SIM card back on May 17th however it has not shown up yet. Is this common? Is it lost? There was no tracking number on the order either.

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