3 Days with Nothing from Support. Options?

[ginan1989]

I just activated my SIM card and paid for my plan on Saturday. I needed to switch my current number from Koodo to Public, so I followed the directions to submit a ticket for an agent to help me with that. It's been over 3 days and I haven't heard from anyone. Is it supposed to take this long? How do I get through to support to actually get help?

[ginan1989]

It seems like there was an issue with my original ticket, so submitting another one did it and I'm all set up now. 👍 Thanks!

[darlicious]

@ginan1989 

Have you had a reply from a CSA yet? Are you coming from koodo prepaid?

[ginan1989]

Yes, it's there in sent. 

[dust2dust]

When you click on the Inbox heading you can see your Sent box. Do you see your ticket in there?

[ginan1989]

Thanks @dabr. I did both. Let's see how long this takes...

[ginan1989]

I do and double checked the inbox. No messages from support.

[dust2dust]

Do you have the little envelope icon next to your coffee cup avatar?

[dabr]

@ginan1989    Submit another ticket or private message.  You should be hearing back within a couple of hours or less so keep an eye on the message box top right to verify the account first.

[ginan1989]

Thanks @hTideGnow! I called that number, but it just said there's no active transfer request for my number and directed me to Koodo's support, which doesn't seem right.

[hTideGnow]

HI @ginan1989  actually, for porting, there is a number you can call and check the porting status.  

I will message you the phone number.  Check your Community inbox

[hTideGnow]

HI @ginan1989  did you check your Community inbox?  

I think you just need to open another ticket with them or message them again

[dabr · Accepted solution]

@ginan1989   No, waiting 3 days for a response is definitely not the norm.  I'm surprised it's taking so long for them to respond to you, but you should send another ticket or private message. 

If you submitted a ticket originally, try send a private message this time around via this link:  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437