Lost sim card

[rmcpherson2017]

I’ve lost my SIM card…I’m unable to login in account to order new SIM card.

[dust2dust]

Just as an additional detail, there are 3 logins here: Community, My Account and Shop. They are independent of each other.

[computergeek541]

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@rmcpherson2017 wrote:

Thank you! I went to Walmart yesterday and told Public Mobile no longer support customers in-store, FULLY online based 

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Walmart never provided support to Public Mobile customers.  They used to only do activations.  Customers support at Public Mobile has been entirely online for a number of years now.

[rmcpherson2017]

Thanks  

[rmcpherson2017]

Thank you! I went to Walmart yesterday and told Public Mobile no longer support customers in-store, FULLY online based 

[softech]

@rmcpherson2017   you do not order  new sim card from My Account

You can pick up one from Telus or Koodo stores in your area

you can also order from Amazon :  https://www.amazon.ca/Public-prepaid-postpaid-Activate-Allinone/dp/B06X9ZGDWG

Although yo can also order from PM online (https://www.publicmobile.ca/sim-card) , I would not suggest you to order it there as it could take as many as 1 to 3 weeks for shipping

[will13am]

@rmcpherson2017 , are you unable to login because of 2FA and not being able to receive the code to email?  You could submit use the chatbot link to submit a support ticket to secure your account for now while you shop for a replacement SIM card.

[Outdoorsman]

@rmcpherson2017 hi you don't need to login just go to top of page where it says shop you can purcase one there, but it would be a lot quicker if you have a telus or koodo store handy to your location 

[sure2806 · Accepted solution]

Approach a Koodo/Telus store they will guide you.