[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
eSim activation keeps failing
@CS_Agent Subscribed a couple hours ago. The first eSim kept failing to activate, then I deleted and had to BUY a new eSim. This new eSim keeps failing to activate. There is zero support available.
Resolved! Payment Rejected.
I had a Referral come the other day and switch two phones, he used the same credit card for both Accounts however for the second line his credit card got maxed out.. so the payment went through but the Card company declined it not long after the Acti...
Not recieving verifications text
I recently registered into a plan and received a phone number through public mobile and am unable to receive any texts, In this case, a text from public mobile verifying that It is my phone so I can receive full access and another verification text f...
Resolved! Problem with submitting ticket to get PUK code
I’m having trouble submitting a ticket to get the PUK code to unlock the SIN PIN. Could you please help me to deal with it? Thank you so much!
Sim not wORKING
Hi I got a new sim in order to activate an account but It says the SIM card is not valid and cs advised me to make. community post. pls help thanks
Resolved! @CS_Agent in our Community
I have no way of getting into my account.
I want to call United States of America, Washington. How can I activate it?
I want to call the United States of America, Washington. But, I can't. My plan is the basic, 3G-Canada wide.How can I activate my account for this purpose?I wonder if anyone can help with this issue.
Resolved! Switching account to another provider, need Public Mobile to release my number
After being locked out of my online Public Mobile account and trying multiple times with customer service agents to regain access (with no success), I decided to switch providers. I want to switch the number I used with Public Mobile to the new provi...
Resolved! 5G Upgrade
I have been with Public for 4 years now on a 3G plan. I have just purchased a 5G compatible phone and upgraded to a 5G plan with Public. Do I need a new SIM card? Or will my old 3G work with the 5G plan?
Cannot change Credit Card payment Method from Tangerine MC to Captial One MC
Hello!I am attempting to change my CC information, but consistently receiving an error to try again later.Bot my card prior and my current card are Mastercards, my new one is Captial One and my old joint one is Tangerine.Has anyone had issues with th...
Resolved! Cannot connect to data after getting new plan with faster and more data. please fix
@CS_AgentI updated to a new plan effective august 14. This new plan offered me 20gb of 4g, my previous plan was 8gb of 3g. Since the 14th I am unable to get any data, my phone does not connect to data at all. What is going on? please fix this.
Customer service activated me but assigned new number and can’t receive anything.
Customer service activated me but assigned new number and can’t receive anything. @Geoffdawe
Refund for the month of August
I purchased for a one month only (July), but got charged for the month of August. I believe I have cancelled any future charges but would like a refund for the month of August that I was charged, but did not use.
Resolved! Contacting Public Mobile to unlock an old phone I bought from them!
Hi,I have an old phone (Samsung 4) I had bought way back from Public Mobile and which I'd like to give to a parent who just lost (phone is dead) his 15-year old non-android phone and has very basic needs.Using his SIM card (from the French operator c...
Lost phone need to cancel
Kid lost her phone. Trying to sign into account to cancel payment and cannot because it keeps texting the lost phone to use 2FA. Please help. Chatbot just keeps going in frustrating circles @All
Switched service provider
HiJust Switched service provider and wanted to know if I need to do anything to stop credit card monthly payment?Also, this month payment was just processed on the 14th. Is there going to be a refund?thanks
Payment
Hello, I just recently switched phone providers on August 11 but after this date, I got charged for services by Public Mobile, the number associated with this account isxxxxxxxxxxxxCan this be investigated so that my account is closed and I get refun...
My friend trasfer her account from Public to other company
My friend trasfer her account from Public to other carrier,have two question:1.Can she trafer her point to me? 2.Her transfer is partly working, for issue, can anyone from PM helps?
New sim card
Hi, I ordered a sim card online on July 21st, 2023 and till now I did not receive it yet. What should I do now?
sim set up
Hello,I am setting up an account for a friend but I am having issues completing the task.Payment withdrawn from my account, email received to complete in app but it keeps telling methe email is not valid. please help.Juanita
Activation
I am BYOD and picked a plan and paid thru Visa but PM will not activate. @Geoffdawe
Number port & Charges
Hi,I have an account with Bell that has two numbers tied to it - Cell 1 (primary) and Cell 2 (secondary) - Cell 2 on this account requires a physical sim - whereas Cell 1 uses an Esim.I've signed up both accounts to use Public Mobile - though have to...
Resolved! Add 2nd iPhone same account w/new existing SIM
Hi,Wondering if I can add a second phone to my account with which I already have purchased a SIM from a local Telus Kiosk several months ago.jimi
Resolved! Number transfer failure
Yesterday morning I was a Bell Mobility corporate account subscriber. I change it to a personal account. Then I yesterday afternoon I signed on to Public Mobile requesting an estimate card, and asked that my phone number be transferred from Bell to P...
SIM card return . . . Not!
Hi y’all. I guess this is more of a comment, as opposed to a question. My husband’s cell plan is with the big (monopoly) company and almost decided to go with Public Mobile, just like his smart wife! We went to a kiosk in the mall the day before yest...
Wifi calling
I have heard rumors that Telus is starting to favor PM over Koodo. Any chance we might see wifi calling make it's way here?
Phone gone to SOS Only
For the last 30 mins, phone has been on SOS only aka no service. My bill has been paid, I reset my device, and went to airplane mode as well. This is the second issue I've had with Public Mobile in three months. Would love help with this ASAP, as I w...
Resolved! Late SIM Card.
It's been 3 business days since I ordered my SIM Card directly from Public Mobile using the App 'Shop SIM Card' Section.After Purchase was complete, it said my new SIM Card would be delovered in two business days.. I ordered on Friday and it's now We...
