Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have unlimited text already with my plan. I’m going to US and wonder if all I need is data plan if I’m not making phone calls.
I am traveling to the states next week and need to download an app from an insurance company in the Stateswhen i try i get not available in my country,,, according to company it should be available and to contact my service provider any and all sugge...
So for the first time in a decade I am considering returning to an iPhone, mostly because the sound will be better.But comparing the battery between an iPhone 12 and Pixel 3aXL it appears the iPhone is much less?iPhone: Li-Ion 2815 mAh, non-removable...
On Oct 23, 2021 I thought I renewed my U.S. Add on for 10 more days. But today, my service doesn't seem to be working? I enclose a copy of my account showing the add-ons I currently have. I wanted to renew phone and text. Have I done this? Or, do I h...
Change credit card
I have the $25 plan with unlimited Canada-wide talk (and I'm on AutoPay). I purchased the US talk add-on. I was in Montreal enroute to FL and tried calling my husband in FL to let him know my flt arrival time, and I got a msg saying I used up all m...
Hello!I've been with Public since last December. A few weeks ago, I began to suspect that I am not receiving some text messages, and now I can confirm it. 1. My brother-in-law texted me last night while I was sitting next to him. It never arrived.2. ...
I changed number and I forgot to update the one on an App I use for 2 factor authentication.They are willing to change it for me but they want my id (which I provided) and a copy of the last 3 bills with my phone number on it.How do I get that?
I am trying to add my payment with a payment voucher. It tells me it can not be processed at this time. Is there an issue with the payment system?
New phones again! Starts at:iPhone 8 $209iPhone 8 Plus $279Reasonably priced for this generation of iPhones! Thanks PM!
I cannot receive any calls, I can only make calls and send messages. I can not confirm the message that it sends to your old SIM regarding number transfer because my old SIM's plan is cancelled, and it is lost. I tried messaging a CS_agent but they a...
I’m trying to create an account
My service has been disconnected
I will be out of country for 3 months, how to put the service on hold for three months? I will resume it when I am back. Thank you
My son has a PM $10 plan (no longer available). I would like to transfer my phone (on Bell) to his plan and he would like to upgrade to the $15 plan. I don't know where to start or even if this can be done. Any help would be greatly appreciated.
I have an existing PM # and I want to port my Vonage # to PM replacing my existing PM #. Will I lose my existing rewards if I port Vonage # to PM?Is it possible to replace existing PM # with Vonage #? Thanks
How much does YS roaming cost
Tried to text photos, but failed each time.
How can i change my email address on my account?
I don't remember ever seeing this message splashed across the top of my account page before, but I just logged in on the day that my month begins. I am on autopay. It says "! Please disregard this message if you have enough funds in your balance or a...
My outgoing calls are dropped after one minute. Redialed call works.
Yesterday my phone died when I was at work- when I got home I plugged it in and charged it, I had no mobile data or phone calling available, a message said 'sim card invalid' or 'update sim version'. I realized ios v15.1 is available, so i updated, t...
As you can see above, my estimated payment is $23 as I get $2 off for autopay. However, I get charged $25.76 every month. Any ideas what is going on?
I am trying to set up a new SIM card, switching over from TELUS. I have already done my wife's a few months ago and now trying to do mine I keep getting an error message. I have cleared my bill with TELUS twice now. Tried calling them a month ago, tr...
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