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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! How can i track my order for a SIM card

Hello ,yesterday(Jan 17),i have order a SIM card on line ,paid already,but i didn't receive the comformation email.How can i track the delivery?

Resolved! change email address

Hello. I cannot log into my profile as the email address used was a 'work' email and I no longer work there and can no longer access this email address. I need to update my email address so I can login and update my credit card details also. Please h...

receiving text from us tower

i live near the us border, i use to received text from us tower. i did try to manually connect to those tower with no success which i was before, now there is no way i can received them... should i be able to received text via wifi?

Roaming not working

Hello I added 15 days of US talk and text and roaming to my mother's plan. Her account says she has 5/15 days left but she keeps getting texts saying she has no texts left. She also can't make any calls.

Switched plans and won't update

I signed up to switch plans in Novembe when the $40 15GB 4G plans came out around black Friday. At the time I had just started a billing cycle so I set to start the plan on my renewal (from an old $45 6GB plan). When I go into my billing, it looks li...

Resolved! My pin

Hi, thank you for your messages.,.I read them , and I still not quite understand how to made a payment to have my phone start working again.

Resolved! Data not Working

Hey I recently just changed plans to one with 15gb of 4G data (I was getting 8.5gb on 3G) and now that I have swapped my data has slowed down horrendously. I’ve done everything SIMon says and that hasn’t helped I need real help. Thank you in advance

Resolved! Email address is incorrect

It tells me that my email address is incorrect even tho I changed my password to pay for my account how can I get my email address

Resolved! E-mail and Password Login doesn't work

Hello, I activated a new public mobile sim card and entered in my details. However, when I try to login, it doesn't work but I thought the account was supposed to be created already when you activate a new sim online since they asked for all the deta...

Resolved! Phone service help

So I transferred my Telus number over a day ago and then changed it after wards with a suggested one by accident. I haven’t been able to change it back to my old one afterwards. How can I get it back?

Phone service

I can’t get incoming or send outgoing voice service only text

Resolved! trying to port a telus landline to a PM cell phone

Trying to port a telus landline to PM cell phone. I have the new SIM card and its activated, just trying to port the number over. Any help would be appreciated.Lee

Resolved! Take one plan of my credit card

Hi there I currently have an credit card with two plans attached to it, I would like to remove one could you please contact me thanks

Inserting new SIM card

Does gold side face up when inserting?

Resolved! Refer Code

like to joining Public Mobile. appreciate it if anyone like to sharing Refer Code. thank you.

Resolved! US Roaming with Public Mobile

Hi all, I'm not sure why, but I can't get in contact with Customer Service to inquire, so I'm looking for some help. Am I able to get a Roaming package with Public Mobile when I travel to the US? It looks like I can, but for some reason I thought for...

Resolved! SIM Card hacked

My phone is hacked. Message said that another SIM card is using my phone number and my husband's number. What should I do? Can I transfer my account credits, etc if I get a new SIM card?

Resolved! Purchased a SIM card but haven't received it?

Wondering if it got lost in the mail? There's no way to track. There's no way to contact anyone because I need an account. I cannot register because I don't have the SIM. Going in circles here

Resolved! US Roaming not working

I paid for 15 days US roaming. The money has come out of my bank account. I have 3 days left. I cannot make a phone call in the US. I get a message saying I did not buy the add-on. But I did.

Resolved! Refund

I bought a public mobile voucher at the gas by accident..the gas station said I have to contact public mobile for a refund..how do I get my refund?

Resolved! Help

Sim cards were billed to wrong address

Resolved! Cell Phome Number Transfer

Hi tried to transfer cell number from Rogers to Public on Sat Jan 14th approx 11:00am.Public send request but it was apparently refused by Rogers.I called Rogers this afternoon and they said to resend the request.How do I get Public to resend that re...

Resolved! Plan

Hi. I accidentally purchase the wrong plan and o would like to know how to change it.

Resolved! SIM card won't register updated plan

I'm not sure why, but it won't show on my SIM card that my plan got upgraded. I log into my account, and it's updated to the new plan. I tried restarting my phone, removing SIM card then put it back in, and changing SIM card slots. None of it worked,...

US add on won't work

Why won't my Us add on work I paid for it

updating payment option won't work

im trying to renew my plan and i had to get rid of my old Visa debit card as it wasnt working properly, now when i try to update the information with my new Visa debit card it just says "oops try again later" what am i doing wrong?

Resolved! Carrying over only 1 number from Bell without cancelling entire account

Hi, I'm looking to change my service provider from Bell to Public Mobile. My existing phone line is on an account with 4 other phone lines with Bell, and I want to make sure that when I go through the SIM activation process to carry over my existing ...

Resolved! older $15 plan

Hello I have had the $15 plan for several years (over 3 years).Does it still have the free incoming calls right now? Im just an occasional user. I noticed that the new $15 plan doesnt include the free incoming calls. Please adviseFred

Resolved! someone is using my contact number for a call

I was surprised when I get the message that I have only 10 more minutes to talk from my phone for this month. So I logged in to my public mobile account and surprisingly saw in history that an unknown number talked for 42 minutes on Jan 17 which did ...

Resolved! withdraw plan

i am sorry because my request to update my credit card information could not get through and my plan could not be renewed, so I have to move to another phone service company. my number is no longer exist.

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