I forgot my account login email and password

[Tdiv6220]

I forgot my account login email and password

[BKNS27]

@Tdiv6220 

When you activated your SIM and used the same email for both the Community and your account. Click on your avatar>My Settings. It will show your email then click on Forgot Password.

[hTideGnow]

Hi @Tdiv6220 try to use Reset Password there

or open ticket with CS agent:

at : https://publicmobile.ca/chatbot. 

First type Contact Forgot Login
then select the only choice there:  "Contact..",
finally click the the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[dabr]

@Tdiv6220   You'll need to contact support by submitting a ticket via chatbot here:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If unable to submit a ticket, then send a private message to CS_Agent here:  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Meow · Accepted solution]

Contact agent for assistance.

To Contact CSA-agent; there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking Here