I can't find anywhere in my account that shows the pending change to the 15Gb plan..?

[zenanarchy]

I got the text from Public Mobile for the 15Gb plan, and it said to just answer "yes" if I wanted it. I did, and the follow-up text said that my plan will be automatically updated on my upcoming December renewal date... but I can't find anywhere in my account that shows this pending change. Does anyone know where to find this? I want to make sure it's actually pending.

[Paxton31]

I don't know if this has been solved for you yet but I was told by Support told me that my plan had actually been changed and to delete my browsing history (in Chrome which is my go-go browser) and it would be fixed -meaning I would be able to see the changes. This did NOT do it. However, when I checked my account with other browsers, Brave and Safari, they showed that my plan had been changed. So, try another browser on your computer if you have one. I've no luck ever logging in on a mobile device. I always get the, Page Expired, nonsense. Good luck.

[dust2dust]

Don't freak out. I know there's all kinds of caching problems here but you've done what you can. If you don't see any mention of a scheduled plan change then it's not scheduled. Just do it manually and see it then.

[Metal1967]

@zenanarchy  These days .. maybe smoke signals will be more reliable… 😂😂😂 once your up and running PM  is a good choice..

[hTideGnow · Accepted solution]

Hi @zenanarchy but you don't see that plan now from the list??  Can you schedule it again?

to open ticket with CS agent:

 at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[zenanarchy]

I am using incognito mode. Always do. It still does not show a "new plan start date". How do I message an agent?

[hTideGnow]

@zenanarchy

clear cache and restart browser and re-login

or use Peivate/Incognito mode and check again 

 if you don't see that, you don't have any new plan scheduled.   Just pick the plan and click Change on renewal 

[zenanarchy]

I don't have the "your new plan start date" on mine...

[Yummy]

It should be there when you look at your current plan - Change plan.

If you do not see it: Try using different browser. Try Incognito mode. Clear browser’s cache. Try forced refresh. Click on little spinner refresh icons lower down.

[dust2dust]

Go in to plan and add-ons. Below is after scheduling. But it will show up in plan & add-ons too.

[hairbag1]

[Metal1967]

@zenanarchy  Try incognito mode when you sign in to your account…