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New email change

Lucy23
Great Neighbour / Super Voisin

I switched emails and so how do I change my email on my public mobile account ? 

I looked everywhere 

2 REPLIES 2

slusagm
Mayor / Maire

you can still use the old email to login My Account

but after you have successfully login, go to Profile, then Manage EverSafe ID and update the email 

just in case you cannot login, then you will need to ask PM to help to change the email.  

Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.)  Type the question Submit ticket and select Contact Us to get to ticket open screen       

or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

 

kb_mv
Mayor / Maire

@Lucy23 To add a new email to your account you need to contact customer service either through the chatbot below or direct message at https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Need Help? Let's chat.