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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Roaming plan for USA

I am travelling to the states this weekend (Friday to Sunday). I’m not sure if I need to buy the US Roaming Talk-Text for $15 or the US Roaming Talk-Text with 3gb data for $30. I don’t quite understand the difference/why I need the data. Can’t I use...

Can't receive phone calls or text messages

Hi, I recently switched to public mobile from Virgin mobile and I cannot seem to be able to receive texts or phone calls although I can call or send text messages. When I first transferred, i received a text message telling me there were some trouble...

US Canada Plan Questions

Can I not use pre-authorized payment to pay my bill? Are there activation fees or any other fees before I get the $50 US and Canada plan? I see only residence in Quebec can get this plan. Can residents from Ontario get this plan too?Thanks,Howie

Resolved! Son lost phone issue accessing account

My Son lost his phone in August and we can’t cancel his account or set it up with a new SIM card because he can’t access his account due to the authentication code being sent to his lost phone and not his email. Not sure what todo. We have been payi...

Resolved! Arrival of sim

I ordered a sim online on 7th September. The estimated delivery was 18th September. I haven't received my sim yet. I have contacted many executives, but they are not able to help me in this regard. Please help me with this and give me the order and t...

Resolved! Activation of simcard

Hi,I am very very very frustrated by now as I don't seem to be able to activate the sim card since days now. It keeps sending me in cirles and then it doesn't let me log in anymore to actually activate the card.Please solve this problemthank you very...

Resolved! Re: Scheduled Maintenance for EverSafe Login

Is it down here in Toronto? I amtrying to finish the purchase and activate a sim and keep ask me to finish activation or login page which I already logged in and sent an activation code to email. However when click either options it will take me to a...

Resolved! Voice and text

How do I change my plan to voice and text (no data)?

Resolved! Problem receiving text and call

I switched from Rogers to PM on Sept 5th. I have gotten a message from Rogers and replied with Yes. I received this message but I never got a call from both my phone # and alternate phone #:Hey, it's Public Mobile. We're having trouble transferring y...

overcharge

I have a charge from my bank account that is not my monthly subscription. How do I find out what it is and get a refund?

Resolved! Buying a new publick mobile SIM number

Hi, I would like to buy a new publick mobile SIM for my spouseHow can I order it ? please, advise. Thanks,

Resolved! requesting a SIM card with the same number

Hi, My public mobile SIM is damaged. I would like to change my SIM but without having a new number. How can I do that ? please advice ? thanks in advance.

Resolved! Re: Scheduled Maintenance for EverSafe Login

I don't use the previous number. Why does the system need to send the confirm information to it?16:36The system only wants to let me do "When I select the "Resend code". This system displays the same "You are logging in from an unknow device To confi...

Add-on misery

Merged threads

Can't get my OTP

It is sending the code to a wrong number. I don't have my account set up yet. I was never able to log in thanks to the wrong nubmer for OTP... Please help!!

Resolved! esim

I plan on getting a new iPhone 15 to replace my 11 which has an esim for PM. If I purchase an esim for the 15 (as that is the only option) what is the process to transfer my current phone number to the new PM esim?

Resolved! Compatible phones

I was told I needed a new phone that is compatible with the network and I was given a list: https://www.publicmobile.ca/en/on/get-help/articles/volteI need to know what "EWB3 and Above means in Samsung S21 FE 5G (EWB3 & above)I can't seem to find tha...

Can’t receive incoming phone calls

I can’t receive incoming phone calls and I can’t submit a f$&king ticket to get help! @CS_Agent

Re: Scheduled Maintenance for EverSafe Login

I need help with my add on I mistaken added

Issues with setting up phone number

Last week, I received my Public Mobile SIM card, and tried to transfer my number over. However, it did not work because I no longer have service with my old service provider. The issue I am experiencing is that I can not receive a verification code. ...

Resolved! My number is unassigned and I can’t file a ticket

New activation for subscription plan?

I saw a limited time subscription plan offer from public mobile (30 GB Data at 5G Speed for only $40). My current plan is 20 GB data at 4g speed for $39. I tried to change my plan but I’m being told the offer is for NEW activations only. I only activ...

Resolved! Ticket error

Is anyone else unable to submit a ticket?

Resolved! .

If I put a new SIM card on my account, will I need to repay my monthly plan? I dontwant to change anything, my old SIM card broke

account locked.

Hello,My online account was locked by too many retries. It says try after 60 minuts. It's over 48 hours I still can not login my account, can not reset my password. It keeps saying "exceeded ligin atemps, account locked out.This is nightmare please h...

account locked

Hi My acccount is locked. I want to update my subscription. I need a better plan for myself. Can anyone help me here?

Help with phone unable to all out

Can’t call-out with phone

Reduced data at 512 mps when out of data

Hey I'm just wondering in my fine print of my plan, it says that you get a reduced speed of 512 mps when you run out of data. My phone says no internet connection so do I not get the reduced speed unlimited data? Like it says in my contract? Please h...

Resolved! Switching back to original plan

I would like to know if I change my plan, from a 3G to a 5G plan, if after a month or so, I can change it back to the plan I had originally. In case I don't find it worth the money or any other reason.Thank you

SIM card

I ordered a SIM card on September 8th, and also ordered a SIM card for my husband on September 9th. On September 14th we received my husbands SIM card and activated his account. My SIM card however, has yet to be received and I am wondering how to ...

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Roaming plan for USA

Can't receive phone calls or text messages

US Canada Plan Questions

Resolved! Son lost phone issue accessing account

Resolved! Arrival of sim

Resolved! Activation of simcard

Resolved! Re: Scheduled Maintenance for EverSafe Login

Resolved! Voice and text

Resolved! Problem receiving text and call

overcharge

Resolved! Buying a new publick mobile SIM number

Resolved! requesting a SIM card with the same number

Resolved! Re: Scheduled Maintenance for EverSafe Login

Add-on misery

Can't get my OTP

Resolved! esim

Resolved! Compatible phones

Can’t receive incoming phone calls

Re: Scheduled Maintenance for EverSafe Login

Issues with setting up phone number

Resolved! My number is unassigned and I can’t file a ticket

New activation for subscription plan?

Resolved! Ticket error

Resolved! .

account locked.

account locked

Help with phone unable to all out

Reduced data at 512 mps when out of data

Resolved! Switching back to original plan

SIM card

Data never worked after the third day

fraud

Looking update data package

Promo Code Redeemed

HELP ASAP URGENT