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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11123 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22052 Views
  • 181 replies
  • 24 Bravos

Pin

Don't no it and cannot get lm contact with support 

Pennybomb by Great Neighbour / Super Voisin
  • 339 Views
  • 11 replies
  • 0 Bravos

Resolved! 2GB bonus only for new Customers.. Anything for the old Customers

Hey Everyone, I saw a 2GB bonus flash sale for new customers.. this is awesome. Many people are joining the Public network. But are there any rewards/bonus for the old customers? We have been promoting the network and bringing more customers.. I thin...

singhtaranjit by Great Neighbour / Super Voisin
  • 859 Views
  • 19 replies
  • 4 Bravos

Resolved! Refer a friend

I joined Public Mobile September 2 and used my sister's friend sharing code but she isn't receiving the $1 discount and and I didn't get the $10 bonus.  I didn't use the link.  I just entered her code in the box. 

BlueH by Great Neighbour / Super Voisin
  • 630 Views
  • 10 replies
  • 0 Bravos

Resolved! Will I lose my number if I am away from Canada for couple of months

Hello everybodyI am planning to go on a vacation to India for couple of months.Since PM doesn't offer roaming in India, I will be off the network for two months.Will this cause my number to be canceled. I don't want to lose the PM number and would li...

skotte by Great Neighbour / Super Voisin
  • 749 Views
  • 10 replies
  • 0 Bravos

Resolved! Looking to deactivate my Daughters phone

Good day everyone, we are looking to deactivate our daughters phone (her request) but cannot remember what username/Email address we used, woudln't be a big deal but our credit card is attached to the account.  Can someone help with this

Resolved! Suspended Notice

Two days ago I got this email. Why? I topped up my plan over a week ago and I have a $15 balance and my account and the email I got when I topped up my account shows I am fine until Nov 11th. So do I ignore this new email? Oops. It looks like we didn...

Muncey by Good Citizen / Bon Citoyen
  • 439 Views
  • 5 replies
  • 1 Bravos

Resolved! Forgot my email

I am trying to update my cc information but don’t remember the email I used. Please help

Liam0312 by Great Neighbour / Super Voisin
  • 442 Views
  • 3 replies
  • 0 Bravos

Resolved! Receiving international calls from outside of Canada+US

Hi, I have a talk and data plan, and I am traveling to Dubai very soon. I have a dual-sim compatible device and I plan on adding an eSim with a carrier in the UAE (data). That being said, can I receive international calls from anywhere while I am in ...

zaid-rn by Great Neighbour / Super Voisin
  • 612 Views
  • 4 replies
  • 0 Bravos

Resolved! Not receiving security codes from CRA

Hi, I try to log in to my service Canada account but couldn’t receive the security code, apparently it was sent buy I didn’t receive it. Try a few times today. Anyone experienced anything like that. I just switch to PM on October 13th. Could that cre...

Mircia0611 by Good Citizen / Bon Citoyen
  • 1176 Views
  • 4 replies
  • 1 Bravos

Account PIN question

Got a SIM card from Amazon for 5CAD and activated it for my friend with my referral code.As a part of activation I also assigned an account pin for my friend and noted it.I haven't got that referral either my friend haven't got his $10.Contacted mods...

electronus by Good Citizen / Bon Citoyen
  • 557 Views
  • 13 replies
  • 0 Bravos

Just added to CPO Store: Google Pixel 3 and Pixel 4 XL.

On the Certified Pre Owned Store, PM now offers the Google Pixel 3 and Pixel 4 XL.the prices are:Pixel 3 $329 Like New 64 GB (Light) PinkPixel 4 XL $539 Like New 64 GB WhiteNot too bad for the prices..... except the Pixel 3 is about to EOL on securit...

LeePublic by Deputy Mayor / Adjoint au Maire
  • 1061 Views
  • 43 replies
  • 1 Bravos

Resolved! Calls going to voicemail

Hello, Can any one help us? We are having network issues with Public mobile for the past one week. Nearly all our incoming calls go straight to the voice mail and other friends around London Ontario using Public Mobile are having similar issues. Is y...

KenGam by Good Citizen / Bon Citoyen
  • 2013 Views
  • 28 replies
  • 0 Bravos

Resolved! LTE 700 MHz lower freq for building penetrating

Regarding the LTE Telus 700 MHz bands (12/13/17/29).  If my phone (oneplus 5), doesn't have band 13, but has bands 12, 17, and 29,  will it still be able to use the lower 700 MHz frequencies when needed, for example in high rise buildings where signa...

keepasa by Great Citizen / Super Citoyen
  • 686 Views
  • 5 replies
  • 1 Bravos

Resolved! Re: Community Terms of Service & New Community Guidelines

If something sounds too good to be true it usually is. I recently received a PM soliciting online employment at $3500 per week.  Is this a spam scam? Did anyone else receive this? Should it be reported? Thanks

trishe by Great Citizen / Super Citoyen
  • 2023 Views
  • 61 replies
  • 1 Bravos

Resolved! 902-580-4001???

I would like to know why I was charged for calls to a NS number: 902-580-4001.  It used all my minutes that were left for the month 

Resolved! Date and time

Hello, when I look at my usage and look at date and time, the time when it says a text was sent is 2 hours ahead of the actual time??

Swalsh by Great Neighbour / Super Voisin
  • 1513 Views
  • 36 replies
  • 0 Bravos

Resolved! How to make a new plan?

Hello!How to make a plan for someone who only wants to text message.I'd like to see a 5 dollar monthly plan for someone who only uses text message and no data.Is this possible?I think it would be a great service to provide.

jeav by Good Citizen / Bon Citoyen
  • 1064 Views
  • 18 replies
  • 1 Bravos

Resolved! No service for 48 hours

I’m a long-time customer, grandfathered on one of the old 90-day plans, living in St. John’s, NL. I’m running an iPhone 12 Pro, iOS 15.0.2. Since Friday I have no cellular or mobile data service at all. Only Wi-fi works.  1)It’s not a tower issue bec...

Marc_NL by Good Citizen / Bon Citoyen
  • 1964 Views
  • 33 replies
  • 1 Bravos

Resolved! Calls go directly to voicemail when I call Public Mobile users

Hi,I am in London, ON, Canada. When I called my parents, who are Public Mobile users, the call went straight to their voicemails. The same thing happened to them when they called me.However, when we call other phone numbers, such as Walmart or people...

Sam21 by Good Citizen / Bon Citoyen
  • 1138 Views
  • 22 replies
  • 0 Bravos

Public Mobile gave my number away

Not sure if anyone else has run into this - I set up a Public Mobile account for my daughter, who is 13.  She started getting texts for another person, and then her number stopped working - when we could call it, it would be answered by this other pe...

ksjones by Great Neighbour / Super Voisin
  • 651 Views
  • 11 replies
  • 2 Bravos

Resolved! Us cell phone packages

Hi does anyone know if Public offers anything other than their ten day USA travel packages. It seems quite cumbersome and expensive to renew every ten days. We are going for three months and hate to leave public Mobile as they have been awesome. Just...

mark14 by Good Citizen / Bon Citoyen
  • 708 Views
  • 11 replies
  • 0 Bravos

Resolved! Email? "Missed a payment? Your Public Mobile account is suspend."

I got this email yesterday, from publicmobileservice @ info.publicmobile.ca, insinuating my wife's account was suspended.  This is weird on two levels.   First, she had used it to talk to me from the day before, which okay...  might track fine, but I...

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thomask by Great Citizen / Super Citoyen
  • 822 Views
  • 11 replies
  • 2 Bravos

Resolved! Base plan change

Why, in June when my $50 Base plan increased data . I was never notified, and was charged $50 for 2 GB's less for 5 months!!

greenerin714 by Great Neighbour / Super Voisin
  • 614 Views
  • 8 replies
  • 0 Bravos

Not seeing my sms messages in the history log

I tried sending test SMS messages between my phone and my wife's (both using public mobile) and have waited for several hours but do not see any entries in the history log. Logged off and on several times and still no entries. Any reason why this wou...

ef130968 by Great Neighbour / Super Voisin
  • 655 Views
  • 13 replies
  • 0 Bravos
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