Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hey. I lost my phone with sim. Now purchasing a new sim and trying to login my account but it’s keep sending 6 digit code to my old phone which I don’t have now. How to solve this?
basically the title,i’m currently on the $40 15 GB plan and want to change to the $39 20 GB one. i have $5 in loyalty, would i be able to switch over without having to move to the new PM rewards program?
Can I use another phone call my public mobile voicemail?thanks
I lost my phone & sim. I bought a new phone and sim but can not login to my account as it wants me to confirm my identity by entering a 6 digit code which is texted or called to my LOST phone (asking for my husband)
Has the US Talk Text for 15 days $15 plan disappeared with the new changes?
I'm not able to log in to My Account after the new refresh.I was initially prompted to set up an EverSafe ID. After doing so, I tried to log in but just keep getting bounced back out to https://publicmobile.ca/en/on/ . This is happening in multiple b...
For those who are interested, I thought to share a breakdown of how much a person would save over 25 payments (about 2 years time) if they switched from the $40/15GB plan to the $39/20GB plan. I acknowledge you get more data monthly with the $39 plan...
I had a chat about me being charged $170 a month for 9 Gb . Seems you create new plans without lowing existing customers billing how is this right . You keep overcharging hoping they won't notice? I have been a customer for a very long time an a telu...
I WANT TO CHANGE THE PLAN BUT THE PAGE IS NOT LOADING
I currently am signed up to $40 a month with $2 off for automatic payments, 3G, 4.5 gb, unlimited international text. I see a promotion for $40, 4g, 20 gb. Will I get $2 off still? Does it include international text, does the price of the plan go up ...
I have been subscribed to a 3G plan for over 2years which includes unlimited US calls for $50/month. I'm looking to upgrade to a 4G subscription due to rapid drops in internet speed on 3G(no longer as efficient), anyone aware if there is one that inc...
I have been having an issue sending and receiving calls and invalid calls to businesses.I have a Pixel 7 Pro and I have already tried contacting Google about this. They were able to temporally fix the problem by getting me to turn off the phone for 3...
I bought online a sim card on May 1st..still waiting? What could I do to get the sim card??
data cuts out constantly, phone calls don't come in while I'm watching someone call me, phone calls are dropped, text messages don't go through. These problems have been happening for months and I demand a resolution. I've tried every which way to ge...
The changes are good!!But some of us may need help. 1. Do I need my old password for the Community?2. Why are my sentences doubled spaced?3. If I log in the new way and go to Community, how do I get back to My Account or My Rewards?4. In the new proc...
It's a bit confusing on the new plans that the plan screen says Unlimited Canada-wide minutes and messaging with the fine print stating: Premium and subscription based messaging, to and from non-Canadian numbers, are not included. The verbage suggest...
Is anyone else having/had problems signing into their community account today? So I manage to sign into My Account and do the required (unnecessary) password change to access the account to see what has changed with this latest update and then try to...
It's mentioned on the website that a new user can activate via esim through the app, however, I don't see the option for existing customers in the app to transfer to an esim, anyone having luck for this?
I have had my phone for a long time with Public Mobile. Trying to create an online account to mange my account/phone?
I just did a subscription change to the 39$ plan (20GB). Once I clicked on confirm for next renewal, everything went blank, now I don’t know if it went through or not. Appreciate if someone could confirm
I was have issues with using my current phone number and after going back and forth with an agent decided against switching to Public Mobile. Well today I discovered that I have been charged $42 for a plan I don't want. How do I get this refunded and...
How can I login into my account if I lost my Phone?The SMS will go to my lost phone that I have no access.in that case I cannot lock the SIM, I cannot login into community to ask for help, I cannot even stop automatic payments in that account.
I cannot find the $15/month plan after the website update. Is the plan discontinued? Thanks!
I had scheduled a plan change to take into effect on the next billing cycle and I don't see that anymore on my account after this update. I also don't see the plan available anymore ($30 3gb) on the list. Is the original schedule gone or can I get it...
Can someone please help me login into my account portal in the Eversafe system? I lost my phone so the only way I can read the OTP is through email but OTP doesn't come to my email.Your prompt response will be appreciated.
Sorry for yet another post but just want to make sure before having regrets ----Is it possible to revert back to a $15 3G plan from a 4G or 5G plan?
My Sim Card has taken over 10 business days to come. Due to this issue and along with the customer service PM has provided, I will not be continuing business with them. I had to re-register for the community website and still cannot create a ticket t...
Hi Team, we are trying to swap the Sim for a customer but they are unable to log in to their Public account. Login is blocked to 2 factor authentication through their old phone number which was in their stolen phone. Customer does have access to thei...
I am on a $25 plan with $6 per month in rewards. Final bill: $19.95 per month with taxes. If I switch to the $39/20GB plan, will I retain my rewards? If so, Final Bill $34.65 with taxes. Can anyone confirm? Thanks.
