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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Can't Login to My Account

As you can see, I can login into the Community. But I am unable to login into My Account to see/update any of my account information. After clicking the login, My Account button - I get a message that "This page isn't working", with the message to "t...

Resolved! 4g Phone work on 5g plan?

Can i use my 4g phone with a 5g plan? I know i'd only get 4g speed until i upgrade my phone. But i;d like to confirm i wouldn't have any issues having it work.

Can't activate

Can't activate phoneNeed live agent help

PM Website messed yet again

Once again they cannot process paymentsTime to move on

Is Public Mobile really this bad?

After a lot of struggling with the website I finally was able to try to create an account. Public Mobile processed my payment of $137 but gave an error saying there was an account configuration error. Error code M.8701And after that just a link to su...

Resolved! Signing into my PM account

Hello, I don't know if anyone else has experienced this issue, but why can I sign into my PM account using my laptop but unable to sign into the exact same account through my cellphone's web browser?Are we allowed to sign into the website via differe...

Resolved! Auto-pay transaction question

Hello, I received a new credit card in the mail since my previous card was expiring. I activated my new card but forward to update the expiry date on this website so the payment was passed on the same card but using the previous expiry date. Can I ex...

My data is not working

I bought a new phone and the data is not working. It is a 55$ 4G package with 20GB. I have rebooted my phone at least 5 times and it never sees the data. When I put a Virgin Mobile sim into my phone, the data works perfectly.

network issue

Hi, I am having an issue with the network. bar is one most of the time and it keeps on fluctuating, dbm range is 110 or 100.tried resetting my network settings, and rebooting the phone. nothing works. pls help

Resolved! more details

Hi All, In my plan I have 40 GB Canada-US Data so I would like to know if this plan allows me to use all 40 gigabytes, including unlimited talk and text anywhere in Canada and in the United State, is it correct? Also if I will be roaming automatica...

ABONNEMENT

Moved to French support

Account suspended

I had selected a better data plan in September online, to update during October billing cycle. On October 4 I was charged for new plan but my phone was then suspended. Everything wants me to submit new payment, but I was already charged. What can I d...

Re: Limited Time Sale: 5G 60GB Canada-US plan for $50/month on a 90-day plan

For the "Canada-US Plan | 60GB for $65 $50 | 5G speed | subscribe now" it says earn $3.25/month in points, but that would be based on the $65 price. Is it correct you earn points based on the actual price and not the discounted $50 price you are pay...

Can’t see my subscription

Ive been a public mobile customer since before the new account registration. Went on the website for the first time yesterday since the new accounts and managed to get myself an account but it doesn’t seem to have registered correctly because I can’t...

e-Sim conversation from a working physical sim card

Hello People,I was wondering if some one can tell me the process of converting my own, a working public mobile physical sim card to an e-Sim card in iPhone and android too! your response will be much appreciated

Activation not working

I have an account for my son and am now trying to get an account for my daughter. I started the process by registering another email (I understand each phone number needs a different email address) but after getting all the way to the payment page, ...

Resolved! 2022 'As long as you're with us' 2GBBonus Code - Disappearing Act :(

Anyone else sign up with a $35 plan circa Jan 2022, and receive a 2GB bonus per month, "as long as you're with us'? Do you still have this add-on if so?I've been on the $35 plan since joining PM Jan 2022. This is the first time I've noticed my data c...

Resolved! agent

i just pay my phine yesterday.and irs show me my dara 10gb gone.i no use data at all.i already have this problem.and they give back.but now i tryto coñnect with agent.abd icant reach agent

Resolved! Unable to transfer current E-Sim to New Phone

Hello Public Mobile Team, I just purchased your $40 promo plan using the e-sim option and experiencing issues adding the line to my IPhone 12 Pro. When attempting to add the number using the QR code sent to my email, it keeps saying "eSIM Cannot Be A...

I was overcharged

First I read that I was recieving an e-sim. That did not happen. I had to wait until one arrived in the mail. I was also over charged by quite a bit. There was a sale on the plan I chose plus a free esim. I was charged full price on the plan as well ...

Transferring number and now it's gone

Tried to buy an esim. Went through the whole process of transferring. Money taken out of bank account. Received an error 404 and now I can't access my phone number and am worried that I lost it

Resolved! Unregistered sim

About a month in on a new phone, I'm being informed that I have an unregistered sim. I've gone through the IMEI check and it says the phone is clean. I've registered a question (ticket) wirh Public Mobi but am not getting a response. Looking for any ...

Resolved! Do I get charged for RECIEVING texts while overseas (not USA)?

Hello!Have some travels coming up and needed my phone to receive some 2FA texts. Will I get charged for these texts while I'm outside of Canada?Mobile Data will be off. No calls in or out. No text messages will be sent. No voice messages will be rece...

US add on purchased for call and text. Incoming and outgoing calls not working in US.

How to cancel an application? (referral code may not have been entered properly)

My wife just applied for a new account for my son and she thinks that my referral code was not accepted. She entered the referral code but she thinks she forgot to press the 'Add' button before pressing 'Subscribe'. Is there any way to check if my ...

Data usage discrepancies

I’ve been running out of data quickly and couldn’t figure out why. Reset my phone on first day of cycle. Now my cycle is over. My phone reports only 409MB for the month. My public mobile account says 663MB. That’s quite the difference that forces me ...

USA ROAMING

Where is the advertised USA ROAMING $10 for 15 days

Resolved! ESN/MEID issue

I got an sms saying:Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or the alternate number provided...

Activation is broken for my account

I don't have service yet but have registered an account. When I login successfully it says "Let's complete your activation". I click Resume Activation and then it asks me to login again(but it shouldn't) - however no future logins work, it always say...

Help, phone # stopped working

Hi, I just transferred my cell number from Bell to Public on Oct 1, I responded Yes when bell asked to be verified.It was working fine since then but today it now says the number is not in service. How do I get my number back? What happened?

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