How to speak to an actual human being about my account issues?

[Hopey]

I attempted to create an account a week ago to start a new phone plan.  I submitted my information and credit card info.  I assumed everything went ok.  I waited a week to receive my sim card and when it still hadn't arrived, I logged in to see if I could determine if the sim card had been shipped.

When I logged in, I received a message saying I needed to "complete registration".  So I re-registered, this time with another credit card.  This time I noticed that there was an error when I submitted my information.  I was busy and didn't have time to deal with it, so I left it until today.

Today I login again, and receive the same message about completing registration.  So I attempted to complete registration again, with yet another credit card.  I received the error again.

I went and checked my credit card statements, and sure enough each of my credit cards have been charged $62.15 by Public Mobile.  I'm very unhappy about this.  Clearly your software has issues and there is no way to contact an actual human being to get the charges reversed.

I have two other phones with Public, and if this issue isn't taken care of in the next 24 hours, I will be cancelling all of my phones and getting the charges reversed on my credit card.  

[Hopey]

Also, I was told that by a CS Agent that if I want the extra charges removed, I'll need to initiate a chargeback with my financial institution, rather than just having Public Mobile reverse the extra charges. I'll be cancelling all of my phones (I have two other accounts for my kids) if I have to go through the hassle of disputing the charges.

[Hopey]

The issue is that every time I login, it asks me to "complete registration" - not "complete activation".  There's no option to active my sim card (if I had it). There seems to be an issue creating my account.  Each time, it asks me for my credit card information and my address information and to confirm my purchase.

I assumed that my original attempt to create my account / purchase a simcard did not go through, so I attempted twice more with the same account.  Now I have 3 credit card charges and still no account.

[BKNS27]

@Hopey 

Check to see if the charges are Pending or Posted on your CC statement.
You will need the SIM card number to complete the activation on the PM app.

If it has been 10 business days or longer contact a CS_Agent by private message at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

But some members have reported that it took up to 3 weeks to arrive.

[SourDude1234]

Hi @Hopey 
You can contact a customer support agent using the following link, they will be able to assist you with the charges on your card.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Make sure to monitor the envelope icon on the top right since that is where you will receive the response.