Changed plan this morning

[Jesse_jukes91]

Changed my plan this morning payment went through it says my account is active but I cannot receive calls or make calls or have any data.  Is their a system outage ???? 

[popping]

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@Jesse_jukes91 wrote:

In Alberta. 

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I am also using PM service in Alberta. I changed my $40 plan to the new $40 15GB plan earlier without issue.

There are two members reported this morning with plan change to the lower price plan to save expense in the current high inflation enrollment.

May I ask:  Did you change to a lower price plan?

Edit:  You answer will allow PM IT department to fix the issue quickly.  Thanks

[computergeek541]

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@Jesse_jukes91 wrote:

Changed my plan this morning payment went through it says my account is active but I cannot receive calls or make calls or have any data.  Is their a system outage ???? 

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This is the third message thread that I've seen in the last few minutes describing similar loss of service after a scheduled plan change while the account still reports a status of active.  I've contacted Public Mobile to try to see what I can find out.  Please feel free to tag me within the next few days to ask if I have heard anything else about this issue.

[dabr]

@Jesse_jukes91   If you have another compatible phone handy, perhaps try your SIM in it to rule out a device problem.  Then insert it back in your phone and reboot.  Otherwise you'll need to contact support using the links provided earlier.

[Jesse_jukes91]

Yes I tried 

[Jesse_jukes91]

In Alberta. 

[hairbag1]

Perhaps a local issue...where are you at generally.

Did you try restarting phone ?

Try switch Airplane mode ON..then OFF.

[hTideGnow · Accepted solution]

Hi @Jesse_jukes91 did you try reboot your phone?

try also reseat your sim card once

if still not working, it is possible the plan change caused problem.  open ticket with CS:

at : https://publicmobile.ca/chatbot. 

First type Contact CS Agent,
then select the only choice there:  "Contact..",
from the list of ,  choose "Other"
finally click the the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[dabr]

@Jesse_jukes91   Could be some outage in your area perhaps? BC is experiencing outages because of the windstorms from yesterday.  Are you in BC?

First try rebooting the phone.