11-05-2022 08:58 AM - last edited on 11-20-2022 12:27 AM by Dunkman
If I set up a new account with public mobile, can I get back a number that I didn’t renew?
11-05-2022 11:58 AM
If you old number was cancelled over 90 days, it is slim to none to get it back.
All cancelled number are then put on hold before it is open for the public looking for new numbers to choose it.
11-05-2022 11:21 AM
First off....dial that number to see if it's in use. If in use...you're outta luck
If not in use AND it's originally a Telus / Kodoo / PM number.....maybe !
11-05-2022 11:11 AM
Most likely no. But if number belongs to Telus family and is not assigned yet, you can always ask agent to assist you to get that particular number. Do not expect to succeed but it is worth to try.
11-05-2022 09:01 AM - edited 11-05-2022 09:02 AM
@Seekay03 when did you lose your number? how long was that?
Which proviider you got the number from originally??
If the number was not from PM/Koodo/Telus originally (you just ported the number from another provider), then NO, there is no chance at all
If you got the from PM/Koodo/Telus, then MAYBE they will help, depends if the number is still available and how long you gave up. Message PM support and ask them directly
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there