12-31-2024
06:25 PM
- last edited on
12-31-2024
06:58 PM
by
computergeek541
I am porting number from Koodo. I downloaded the app but it says subscription not activated and to contact customer service. The agent advised me to request a public number which I cannot do because the app is just telling me to contact an agent. I have been trying to resolve this for 2 days and would like to close my other account. How do I do this
12-31-2024 06:58 PM
@Jojofo wrote:I am porting number from Koodo. I downloaded the app but it says subscription not activated and to contact customer service. The agent advised me to request a public number which I cannot do because the app is just telling me to contact an agent. I have been trying to resolve this for 2 days and would like to close my other account. How do I do this
Contact CS_Agent again. You cannot pick a new phone number until a customer support agent fixes the set up of your account.