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Setup help

Jojofo
Great Neighbour / Super Voisin

I am porting number from Koodo. I downloaded the app but it says subscription not activated and to contact customer service. The agent advised me to request a public number which I cannot do because the app is just telling me to contact an agent. I have been trying to resolve this for 2 days and would like to close my other account. How do I do this

1 REPLY 1


@Jojofo wrote:

I am porting number from Koodo. I downloaded the app but it says subscription not activated and to contact customer service. The agent advised me to request a public number which I cannot do because the app is just telling me to contact an agent. I have been trying to resolve this for 2 days and would like to close my other account. How do I do this


Contact CS_Agent again.  You cannot pick a new phone number until a customer support agent fixes the set up of your account.

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