[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Can't use points
I can't redeem points in the "my rewards" section because it thinks my account is suspended. The auto-pay didn't work last month and I had to manually pay, everything is good for my subscription now and I'm still subscribed with no issues, according ...
Resolved! International Text Not Arriving
So my plan says that it has international texting - but when I send a text to my friend with a France number, it does not arrive.When she sends a text to me, it arrives just fine - and I even see it in the same texting box as the message I tried to s...
esim
Had my phone reprogrammed and now will not allow me to reinstall esim, Tells me to contact customer support have tried with help from customer support. They tell me to purchase new esim which I tried but will not allow to purchase new esim.
Resolved! Cannot log in to my account
When I fill in my log in details it gives me two choices. To resume activation or go to log in. When I go to log in I get the same two choices. ( its in a loop) If I choose resume activation I keep getting error XXX message. It's stuck in a loop. I h...
Canada US Plan
I have the 20GB Canada US plan, which states unlimited Canada US wide minutes. My question is while I am in the states can I make calls back to Canada and within the US. Or do I have to purchase an add on
Resolved! International plns
Does the international plan for $39 include 50 GB data and text and calls originating in the US
Resolved! What does 43 points get me?
So i used to be familiar with the old system. Loved it. Saved lots of money and had a cheap cell bill. Now my bill is twice the price because they took all of that away.So, from what I've been told is that they give you points. So what does 43 points...
Transfer number failed , and wasnt quick enough to answer on secondary number, please call back
Hi, I got a message saying the phone number transfer failed from bell to Public mobile but didnt pick up the phone quickly enough, please call me backThanks
Resolved! eSim
Hi. I subscribed for a eSim on a non-compatible phone. I want to use it on a compatible phone. But it won't let me. What to do now?
Deleting drafts
Greetings everyone, I have a few messages in my drafts that I'm unable to successfully delete for the life of me.I do know how to delete from profile under the avatar, I do it all but there are some that are stuck and won't go away.I would really li...
Resolved! Your services are on hold because we did not receive payment? ( auto or manual pay now?)
I've always had my credit card on file with public mobile and they have AUTOMATICALLY charged me every month without fail. No interruption in service.Today for the first time i got a text that said611 - Public Mobile Here. Your plan did not renew bec...
Resolved! 4G
I signed up for 4G and I am only getting LTE. SIM card is 6 years old, I have an IPhone XR.
US roaming
My data roaming work for a few days now nothing I bought a 3gb 15 day addonWill not connect to a network it finds networks I am 4 g phone android
Has anyone else been having there posts and reply deleted
duplicate thread
Not Receiving a text message
Hello. I am trying to sign into my account on a pc. It sends me a code to my email and then wants a second verification from the phone itself. The code never comes through. I also tries to call *611 and it asks for a code that I never did set up. How...
mixup SIM cards numbers
activating second sim card and transferring number.... My older number was replaced on my older SIM ...NOW I lost my number... AAAAAAAAAAAAAAAAA on my SIMThe older SIM now have number BBBBBBBBBBBBBBBBBBBnew SIM is empty.I would like to recover my nu...
Invoice date
I have an issue on the app where invoices/receipts I pull all have the same date (ex. I download my receipt from September but it has Oct 10th date(the day I download). can someone please fix this issue.
Resolved! Got a new iphone. How do I move the esim from my iphone 11 to 16 pro?
Do I need to DELETE eSIM on my iphone 11 so that I can get a new eSIM for my iphone 16?
No data after fix for Ulefone Armor 22
Hi. I have tried over and over to connect my data after I entered the items on this site's APN adjustments. Still no data. Pls help me solve this very big problem for me as I need to send/receive health data. ULEFONE ARMOR 22!
Voicemail deleted by PM
Yesterday I received a call but didn't pick up. I didn't access my voice mail but I did see a written message beside the carrier and instead just read the message. When I went to re-read the message today it was gone. I called in to my voicemail and ...
Resolved! App version 2.2.2
When I check which version my app is ( public Mobile app) is tells me version 2.2.2 , however on the Apple App Store it tells me the latest version that was updated is 2.2.1 . Will this be a problem app seems to work fine for now ( what is the latest...
New SIM
Recently purchased a new physical SIM but over 15 days and haven’t received any order. Trying to contact the customer service online and no one can help me
no service yet !
hilast night I finished the registration and transferred the number and when I go to the phone the sim card said is there already and I can't get any further. I still have no service . Do I need a new sim card? Please help because I really need the ...
Recover old public mobile number
Need to recover old public mobile number to get access to my Gmail account. 3 months plus have elapsed since I lost my phone and the number along with it. Need a service agent to recover the old number please
ridiculous login logic, problems with OTP
Hello:I have got two other numbers that I control. The simcards are currently outside Canada, so I can't receive OTP over SMS. Now the alternative way of getting OTP over email doesn't produce any results. I don't know how else I can login.When I try...
US roaming not working
I have purchased the US roamig bundle, it is showing on my subscription but I can't connect to Network in the USTried restarting and airplane mode on/off without success
no service yet
HiI finished the registration last night and still no service yet.Please help me
can't get into account.
Hi1 -I can't get into the account without all the numbers, please send it to me.
Network keeps dropping when I try to make an outgoing call.
Almost every time I try to make an outgoing call, the network drops to no service and the call doesn't complete.SMS and mobile data work normally.My partner attempted with my SIM in his phone and he got much the same results.All the calls were attemp...
