Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
How to cancel?
Hi, I came here with a similar question. I have a Samsung F54 (for India) but I am obviously in Canada. Could this be why I am also not seeing 5G speeds? Since switching in March, not once have I seen 5G indicated near the service bars on the top ...
I am leaving my company. They are allowing me to keep the cell number assigned to them through Bell. I need to get it “ported”. How do I do this? I have purchased the $23 6 Gb plan
What is the difference between these two SIM cards? I'm using eSIM right now and would like to switch to physical SIM
How can i track where my phone is
Hi there,I am considering subscribing to this package as it is still cheaper than what I aready have but wanted to ask a question. I will be travelling to the US shortly and wanted to know if I change to the current US-Canada subscrption, would I sti...
hii want to change from Fido to Public Mobile how can I do it and get my SIM card ?thank you
Why it doesn’t pay by my visa card?
I got duplicate charges, same transaction dates on my credit card statement. How can I get the refund?
HiI was having issues porting my number to an eSIM to a new phone. When it appeared to be completed, I noticed that there were two SIMs on the new phone. So I proceeded to delete what appeared to be the SIM from the old phone. After deletion I do ...
Do I have to sign a 2 year contract if I choose the 23$ plan?
if i convert to esim, can my physical sim be used in another phone?
So I'm not seeing any plans with unlimited data at reduced speeds is that not available anymore...?
I currently have a plan for just Canada but I’ve been thinking about upgrading to a Canada-US plan just wondering if the upgrade is worth getting?
My subscription was not activated. I tried to go back and fix the steps, but the online application will not allow me to. I need to attempt back in July. I know have a charge on my credit card even though my subscription was not activated. I am unabl...
Hi there,I can not remember the email address that I signed up with so I can't login to my account to check my subscription. I want to call a public mobile agent. Is there a number someone can give me? Thank you.
Trying to activate a new line for my father and have done everything and I am on the last step which is to access the public mobile site on the app on his phone. I have entered his account name and password and the screen says checking your session ...
I haven’t used my sim card in a year. When I went to fun my account , the online system asked med to activate my sim card. When I add my sim card number, I get “sim card number invalid”.
Hi, I accidentally somehow locked my SIM & it's now telling me I need a PUK I was trying to open a ticket but keep going around in circles on the chat bot thing. Please help!Thank you in advance!
Hi,I'm trying to activate my New phone number, but whenever i'm asked to confirm full access I dont receive the text message. It seems like the phone number in general doesn't work because when my partner calls it rings on her end, but my phone doesn...
Hello,I switched my plan to Canada-US and now can't make or receive phone calls. Can you help with this?
Hello!I did not answer yes to my transfering sms from bell. It happened, because I did not have connection already.Could you, please, restart my transfering process?
My new phone will be arriving in 2-3 weeks, but I don't want to miss out on the offer thats going on right now. Is there a way to buy a plan/order an e-sim or physical sim so I can secure the offer and wait to put it on my phone?THANKS!!
I got a notification from public mobile saying: "Your services are on hold" I have paid without missing a month, why am I getting this message?
Resident of the same house for 8 yearsLast 1.5 years, I've had increasing issues completing a phone call without the receiver being unable to hear words/sentences, to the point where I can no longer complete phone calls. Now I do all my calling throu...
When I log in, it says my subscription is on hold. It says it expires today. I am on automated payment, and I see that my credit card has been charged today. When I click on " Pay Now and Resume Services", I see that I have available funds, and ask...
I logged on this morning and noticed a warning that my subscription is expiring? Does anyone know what I need to do? Payment went through this morning and my credit card is set up to automatically pay. I click "subscribe now", it says I owe $0, but ...
Tried to upgrade my subscription, supposed to happen last renewal date (August 18th) but so far no joy… I’m on 3G plan right now, wanted to move to 4G service as requested on August 15th to start on my renewal date, August 18th for $19.00 / month.
I can make phone calls but can't receive. The message is "you number is suspended".Any idea how to fix this?
This isn’t true it is impossible to make a payment via a new card through the phone only if it was registered through my account previously unfortunately buying a voucher card is the only way and it’s overpriced for a 40$ card it’s 52$ 30% tax on it ...
