Porting Issue - No one contacted me

[Notyourconcern]

Hello,

I am trying to port my number to Public Mobile and unfortunately used the IMEI and got a text message saying it had trouble going through the process and someone will contact me.

I know this has occured to others and wondering whats the easiest way to resolve this and port the number?

Thanks.

[computergeek541]

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@Notyourconcern wrote:

Hello,

I am trying to port my number to Public Mobile and unfortunately used the IMEI and got a text message saying it had trouble going through the process and someone will contact me.

I know this has occured to others and wondering whats the easiest way to resolve this and port the number?

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Carriers don't usually contact anyone when number porting number port encounters an issue.  Please open a ticket using by asking for a customer support agent in the chatbot at:  

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If the chatbot shows and error message, please send a private message to CS_Agent:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[softech]

@Notyourconcern using IMEI for porting info might not work all the time, best to provide them the account number of the old provider instead

There is a number to call to talk to live support and provide them the correct info again.  They can re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed