Has anybody on public mobile used the reduced speed on the 5G plans?

[zerohedspace]

over a year later, my throttled speed test is maxing at 150kbps down. 

[DennyCrane]

@hTideGnow They're talking about the unlimited **throttled** speed after the data bucket has been used up.

[slusagm]

great it works and issue resolved.!!

[zerohedspace]

yep 150kbps.  @slusagm suggestion to reset my networks improved the speed drastically.  Thank you for your links, I will take advantage of them in the future should I need them!

[zerohedspace]

I hadn't considered it might be my phone, thanks for the advice.  A network reset brought it up to .43Mpbs from .15Mbps. 

[Handy1]

@zerohedspace  Yes I have and it’s painfully slow only good for checking emails web pages load slowly and certainly no good for video 

[slusagm · Accepted solution]

150Kbps down is not right.  what phone you have? you tried Reset All Network? you tried the different network mode (3G or 4G or 5G) ?  And try the sim in another phone

[hTideGnow]

HI @zerohedspace 

is it kbps and not mbps?  if 150Mbps it is ok, kbps is not right

Can you tell us what model of phone you have?  And try Reset All Networks on your phone

if that does not help, ask PM support agent to refrest your account.  submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437