ordered on May 31. today it is June 15. not received the SIM

[CChi]

ordered on May 31. today it is June 15. not received the SIM

[Chalupa_Batman]

Hello @CChi 

When you order a SIM card through Public Mobile itself, it can take up to 3 weeks in the mail as it is sent via Canada Post. Sadly there is no tracking number given. So it's just a waiting game. If you don't wish to wait any longer, the two options you have are...

Amazon

Or

Purchase directly from a store that may have them. Use this link to find a store.

https://www.publicmobile.ca/en/on/pick-up-SIM

If you pay anything out of pocket for the SIM card, you can create a ticket to a CS Agent and they can refund the purchase price to your account as an account credit. Please note they are not able to refund the taxes.

[BKNS27]

@CChi 

Members have reported that it may take up to 3 weeks to arrive but normally it takes 10 business days.

Contact an CS_Agent to see when it was shipped out through Canada Post.

[Phil_Adelphus]

@CChi  Submit a ticket to customer support at the chat icon bottom right of this page.  If that doesn't work send a private message using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

An agent will reply at the envelope icon top right of this page, or tap your avatar for messages if no envelope.