I made the payment why my account is still suspended?

[nanwang93320]

I recently changed the account info prior to the payment due date and I still got a message saying my account was suspended because of no payment. Then I logged in and made the payment again, and it’s still not reflecting on the payment history. 

[NdeyA]

also double check if payment went through and not pending!

[hTideGnow]

HI @nanwang93320   and you have no service

Try to restart the phone , does service come back

login to My Account again using Incognito/Private/Secret mode, you see any change in account status?

any money in Available fund?

[esjliv · Accepted solution]

@nanwang93320 is the Available Balance being credited (showing in the balance)? What does it say when you call 611? Do any services work?

Did your card get charged? If not, try logging into your account through an incognito mode.

If issues persist, submit a ticket to CSA for assistance.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

edit, to correct typo