Update credit information

[Fishmandebert]

I'm trying to update my credit card info for my daughters account but can't remember her username and password..how do I fix this

[softech]

@Fishmandebert   we are just customers like you and you dont' want to share the PIN with us.  Please remove your PIN number.

Go back to your post, click the down arror Edit Message and remove it

[Fishmandebert]

Bhchb

[BKNS27]

@Fishmandebert 

Do you remember the security PIN so a CS_Agent can help you access your daughter’s account?

[DDM69]

This information will be necessary for all accounts when you need to make changes or checking the bills.
I’d recommend you store the details somewhere to avoid future issues and frustration. 

[softech · Accepted solution]

@Fishmandebert 

First try to use the Reset Password link there on the login page (or direct link: https://myaccount.publicmobile.ca/en/forgot-password) enter any possible email addresses you could have used and see if it works

If you are unable to self reset the password, PM support will be able to help

1.  Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗" 

2. if you have problem with Chatbot: Private message CS Agent at:    

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there