Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I just purchase the $30 voice+3G data US roaming add on. What else do I need to do ? How is the activation process or it's automated and it will auto start working when I get to US? Thanks in advance. I tried but PM's 611 is a joke.
Short version: I set up a second account, with a second email address for a very ill family member who lost his phone in a house fire. It was temporary, but he has exhausted all of the data and minutes. He's in hospital, so very stuck.I was about t...
I checked the Samsung website and shows this phone is Volte compatible but the option to turn it on isn't displaying. Is this because my account is not yet provisioned?
Created a new account for my second phone (to replace my landline). I gave two numbers during the account creation and none of them is receiving the 6-digit code so I'm just blocked. The step with the email works but doesn't let me in. What can I do?...
Hi Everyone,We have 2 numbers on our account. I just updated our credit card info but now only one number can receive and send calls. Any help in contacting customer service would be most appreciated.steve
I love it that PM finally switched to the eSim option. Well done!!!I tried to find in my account the possibility to switch from regular sim to eSim. That would be so handy for having my poetste sms business plan in my phone. But I can’t find it. Can ...
Hi there, I just came back online today and saw all the changes. For some reason I cannot sign into my old community account (koen4224), it only allows me to sign in with my account? Why? Where is the username and password login like before? I don't ...
I was previously active in the Public Mobile community under the username jordan92.I can no longer log in using the username and password...Does anyone else have this issue? I had to make a new profile along with this new website and migrated system....
I have Add-ons for US talk, text & data. Talk works but texts do not come in or go out and I have no data. There is good cell coverage in this area for US phones. Any tricks I need to do on my settings?
We have 3 phones in the house, two for personal use and one for seasonal hobby sales. I moved the hobby phone to the 3g $15/mth plan, it's all I need. However, I was going to move our personal phones over as well with small data limits since we don't...
Hello! I am trying to activate my new account, but when logging in, I need to confirm my identity via a varification code that I never receive. By seeing the last 3 digits of the phone number it is sending the verification code to, it also seems to b...
Im looking through public mobiles' new online website and under "all plans" the lowest one now is $40. Are the $10, 15, 25, 35 dollar plans not offered anymore? What does this mean for people who already have those plans?
Hello I just signed up on the new $15 250mb plan and my data was cut off but in the e terms it says it's supposed to be throttled to 512kbps, how can I get this change applied to my current plan or so I need to change plans?
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I had auto payment set up on switched plans. I double payed as I payed one month manually. I don’t see any credit. Will I get my one month back or credit. I assume it doesn’t disappear. I tried to open a ticket but it’s not working
I activated my account yesterday and moved from freedom and opted for $40/15GB package, now today we got this new promos, I wonder if it is worth for me to create a ticket to ask for switching to this new $39/20GB plan? What is the difference between...
So I have accounts I manage for my parents who are on vaction, but now that they are out of the country I can't login to the site to update their payment information since they have the SIMS.The option to verify via email only shows up AFTER you crea...
I've been a customer for 9 years. I heard that Telus will be buying PM out? Will anything change for existing customers?Also, has PM added any other countries to the coverage map? I think only CAN/US when I last checked.Thanks
Hey. I lost my phone with sim. Now purchasing a new sim and trying to login my account but it’s keep sending 6 digit code to my old phone which I don’t have now. How to solve this?
basically the title,i’m currently on the $40 15 GB plan and want to change to the $39 20 GB one. i have $5 in loyalty, would i be able to switch over without having to move to the new PM rewards program?
