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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 64984 Views
  • 177 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 69791 Views
  • 180 replies
  • 32 Bravos

Resolved! incoming calls not working

I was with other company and switched to Public mobile. I am now unable to receive calls. It goes straight to voicemail. Help me please

France4 by • Great Neighbour / Super Voisin
  • 1285 Views
  • 5 replies
  • 0 Bravos

Resolved! Incoming call issue

I switched from Rogers to public mobile and it says my account is active with my phone number but I can’t receive calls. I have troubleshooted all I can. Any suggestions?

Tamatheson by • Great Neighbour / Super Voisin
  • 868 Views
  • 3 replies
  • 0 Bravos

My in coming calls are not working

My incoming calls are not working , they just go to answering service therefor the texts do not work either!Please fix/reset!The phone is working well other wiseI am told that you have to reset/re boot ect

jeep1 by • Great Neighbour / Super Voisin
  • 1804 Views
  • 9 replies
  • 0 Bravos

Resolved! SIM card phone number 1-778-xxxxxxx

I was with public mobile but my CC expired and I didn’t update info.im in the process of purchasing a new phone.  Can I use the SIM card from my old phone to reactivate service.

Shasu by • Great Neighbour / Super Voisin
  • 2453 Views
  • 14 replies
  • 0 Bravos

Regarding payment

We don’t have an account number to make a payment on phone number 647-xxxxxxxthe guy home isn’t working and the ability to reach someone at public mobile has be -well…insanely ridiculous. 

New here but problems

Not reliably sending and receiving texts. For instance authentication code sent from Apple not received. Texts from friends not received. Any ideas?

irving by • Good Citizen / Bon Citoyen
  • 2613 Views
  • 20 replies
  • 0 Bravos

Resolved! duplicate sim card

I have a tablet which can also use a sim card -- can I get a duplicate sim card -- i.e. a card that will work on the same tel. number as my existing cell phone (with Public Mobile)??

tempeh by • Great Neighbour / Super Voisin
  • 1729 Views
  • 5 replies
  • 0 Bravos

Resolved! Payment Shinanigans

I woke up today with no Internet access on my phone. Since the month is almost done I thought maybe I needed to renew my account for February.Using a voucher I added funds to my account to cover for next 30 day cycle. However even after adding funds ...

bb6640 by • Good Citizen / Bon Citoyen
  • 2776 Views
  • 13 replies
  • 1 Bravos

Strange phone and SMS behaviour

As of January 20, the phone (Moto G8 Power) started selectively not working. Outgoing calls and SMS msg's working fine, but incoming SMS msg's work for some people, but not others. For instance, for a neighbour who is on Bell, I get the SMS texts no ...

Nort by • Good Citizen / Bon Citoyen
  • 2517 Views
  • 19 replies
  • 1 Bravos

Resolved! Returns

I want to return phone I purchased 

Roger1959 by • Great Neighbour / Super Voisin
  • 1168 Views
  • 5 replies
  • 1 Bravos

Resolved! Top up voucher has extra dollar fee.

I wanted to avoid that greedy credit card processing fee so I went to buy vouchers with cash and now they are charging an extra $1.00 for each top up voucher you buy. Was ready to dump this carrier just for the principal of it but they are all doing ...

b52 by • Great Neighbour / Super Voisin
  • 2119 Views
  • 4 replies
  • 1 Bravos

Resolved! question about a payment

Hi, I see on my credit card account ( ending 1939 ) a bill of 37.94$ from publicmobile  .. this card is used to pay my service as well as my son's and my wife's. I do not understand this bill, could you please tell me where this bill comes from ?Than...

ramiaziz by • Great Neighbour / Super Voisin
  • 1212 Views
  • 6 replies
  • 1 Bravos

Resolved! US Roaming - Washington DC

Hi everyone,Thought I posted last week but can't find my message. I've been reading some posts about flaky service for US Roaming add-ons. Can anyone testify to whether data works well in Washington DC? Thanks!

Resolved! Going South

Hi Everyone. I'm heading to the United States from Canada in a month. Do I need to add anything to my phone to use it? Roaming or whatever. Sorry, I'm not very technical.

danarose by • Good Citizen / Bon Citoyen
  • 684 Views
  • 2 replies
  • 0 Bravos

Resolved! 3G to 4G

I recently moved to the 4G but have noticed my iphone still shows 3G. I'm definitely not very technical but is there something I should be doing to my phone to make the switch?

danarose by • Good Citizen / Bon Citoyen
  • 2109 Views
  • 10 replies
  • 0 Bravos

Resolved! Missing loyalty rewards

After years of everything working great, the Loyalty rewards have disappeared from the Rewards portal. Also no rewards at all are showing up when I log in under My Account and go to Payments - all rewards are reset to 0 there and PM wants a full paym...

Resolved! US Roaming

I purchased an additional package just before first US add on expired. Site shows purchase but have no service, phone or texts and get message that I need to add service.  What can I do? Thanks 

Deann58 by • Great Neighbour / Super Voisin
  • 669 Views
  • 2 replies
  • 1 Bravos

Resolved! US Roaming

Is the $15.00 US Roaming a per day charge or a single $15.00 fee for the entire 15 days? 

cmerdler by • Good Citizen / Bon Citoyen
  • 2418 Views
  • 14 replies
  • 0 Bravos

Resolved! Moderator

I got double charged on my last payment. I need to cancel one @ Moderator     edited by computergeek541:  crossed out a tag to a member who is not a modreator/not a Public Mobile emlpoyee

tobi-okebugwu by • Great Neighbour / Super Voisin
  • 1324 Views
  • 7 replies
  • 0 Bravos

Resolved! US Roaming Problems

I have tried to renew my US roaming for text and phone only. I could not select that for $15.00.  I only have the option to select the US roaming data text and phone , now I cannot make calls or text.  Any suggestions   

Gillingsca by • Good Citizen / Bon Citoyen
  • 1019 Views
  • 3 replies
  • 0 Bravos

Resolved! Not receiving incoming calls

I am not able to receive incoming phones calls. This has been ongoing for 3+ days. (Note I’m able to make phone calls.) I’ve tried everything including:  rebooting, turning airplane mode off/on, etc.etc. I have the unlimited talk plan. Any ideas as t...

Toria9 by • Good Citizen / Bon Citoyen
  • 3965 Views
  • 18 replies
  • 0 Bravos

Resolved! Can’t login

Have sent request to change password but not getting an email. Need to cancel my plan but can’t get into my account! 

Resolved! us roaming plan

I just bought the usa roaming plan  $20 . Do I have to activate it when I go to my account and plan add on I do not see it?

johnpublic by • Good Citizen / Bon Citoyen
  • 1215 Views
  • 4 replies
  • 0 Bravos

Make a payment

Hi, my automatic withdrawal did not come outex for this month.  My fault entirely.....I entered a new visa debit card and entered one number wrong.  Now I have no phone.....can't even text.  I fixed the  card number for next withdrawal but also need ...

coppkat by • Great Neighbour / Super Voisin
  • 858 Views
  • 4 replies
  • 0 Bravos
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