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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Re: Login

System is down they are having issues. Can't log in to account and lots of peoples auto pay did work either.

transferrring my phone now no text or phone

i can not send or receive texts or phone calls. just transferred my phone number

Reset Voicemail

Hi, I changed a SIM card because I travelled and since coming back, everything else except my voicemail is working. I am registering as getting voicemails but when I go to listen it says I am blocked. I have turned my phone on and off, switched data ...

Applying pre-payment to finish account change not working

I'm trying to switch my plan to the new 15GB/$40, my CC was changed the $42 and displays $40 available in account. When I try to complete my purchase to finish account change it fails. Is this still related to the website issues today that now seem...

Data Plan

My Data plan just renewed on October 25 and is suppose to be until November 26. It is just the 4th and my Data plan is already on 100% when I barely used it!

Resolved! 15gb plan. Help!

Just spent the last 24 hrs trying to make the change to the 15gb for 40 plan but the site kept kicking me out. Tech issue I understand... just now managed to connect again and promotions gone? I have screenshots of the deal and the tech error msg....

Resolved! Auto Plan change on renewal date not working?

I setup to switch my plan from the $15 plan I have been on to the new $40 15GB plan on my next renewal date which was Nov 2nd, 2022 however my old plan was renewed again instead. Please advise is if this is a common error of the website as I have set...

Damaged SIM card. NO Service Can't buy SIM locally

I vought a new unlocked cell phone but damaged my SIM when transferring. SIM cards can no longer be bought locally. My cell phone is down until I receive the new SIM in the mail. ( 5 to 7 business dayx) according to Public Mobile. GREAT I hope no one...

The Web Site back to normal

The Sign in Site is back to normal.It is up and running smoothly.

@CS_Agent Website down, 611 didn't work for m

Want to get US Roaming but website down. Tried 611, gave you a bunch of money but I don't think Roaming was enacted. How can we fix?

Activate sim card, site down

I need to activate the sim card as soon as possible, please let me know if this can be done with an agent thank you

Cannot get into account

I also need to update payment and get a system error when I log in - how can I make a payment to get my account reactivated as I have no cell service.

Call is being picked up by someone else?

I have just activated a new Public Mobile SIM yesterday. I've noticed that the data, texting, and outbound calls are all working as expected. However, for inbound calls, when I dial the number, I do not get ringed. Instead, someone else is picking up...

Run out talking time but my plan is unlimte talking

My plan is unlimte talking provincial, I just get the message I'm run out talking time and need long distance add-on, but I didn't out of my city and just make local call only. And I can't make any local call now. What I can do now

@CSagent Payment and system error

I need to update my payment method. I cannot login to my account due to system error. Is there another way to update my payment information? @csagent

@CS_Agent

Hi there,I've been trying to get an add-on to cover me for my trip to the US. I leave tomorrow and would like to get it set up before I go. I hope someone can help me. I tried sending this as a direct message but it wouldn't send to the @CS_Agent ...

Resolved! Receiving texts in the Philippines

I need to receive a website authentication code to my PM number. I'm currently in the Philippines. Question is - will i receive a text from Canada in the Philippines with my Public Mobile sim inserted? So far it doesn't seem that i can.I'm on the $25...

website

when is the website maintenance going to be done, I really need to get onto my account.

Can't add US roaming add-on

I tried to purchase a $20 US roaming add on. I couldn't log into my account due to the website being down and tried to do it by calling *611. When I called and tried to confirm the add on, I would get an error message. Does anyone know if there is a ...

Account Suspended and Unable to make Payment

Hi, My monthly payment was supposed to come out today but it was unsuccessful due to issues they’re having today. I tried *611 and it won’t allow a manual charge to my registered credit card. My credit cardis working so that is not the problem. My ph...

Resolved! Will the 15gb for $40 plan still be available when the activation page goes back up?

I'm a new customer who just received my SIM card yesterday and I was really hoping to get the 15gb for $40 plan, but I had to wait until today to pay for it and now there seems to be an outage. It looks like a limited time deal, so will the plan stil...

Cancel service

I am trying to cancel my service but can’t seem to do it.

Resolved! Public Mobile still charging to my credit card after I have cancelled the service 20 months ago

I have cancelled my service back in early 2021, and I just realized I have still been charged in the 20 months. I tried to login to my "old" account to check my status but it seems the Public Mobile web site is always in error. Is there any contact t...

Can’t log in via self serve

I can’t login to pay my phone bill via self serve. I’ve tried multiple different browsers, different devices (phone and pc) I’ve tried incognito and clear cache.I’ve even tried resetting my password. But still all day no luck just keeps bringing me b...

Mastercard Debit not accepted?

I have a BMO Mastercard debit card that I have tried to pay my public mobile bill with but it won’t accept it. I’ve read that PM accepts Mastercard credit. Do they not accept Mastercard debit? Thanks!

can't access account

HELP PLEASE!!!!I forgot to update my credit card info and when the November payment failed they closed my account and froze me out. I can't phone anyone. I need to give someone my new credit info and be able to access my account again

when the issue can be fixed, cannot log in for few hours already..

How to create a Self Serve account?

When trying to create an account I get taken to a ChatBot that tells me I need submit a ticket; when I try and do so via the link given by the Bot, the only options are "Self-Serve Password Reset, Change my Self-Serve email, and Reset 4-Digit Pin". C...

I need my account number

I cannot access my account page. I need my account number. Maya

No calling available

I signed up on November 1st and it still says I am unavailable when someone calls me.

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