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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Does not save new sim number

Hi,I lost my SIM card, while travelling. I came home to Ottawa and bought a new public mobile SIM card. To activate it I go to Profile->my account info->edit account info->new sim… And then SAVE does not work!Please help !

Reactivating an account

My daughter's account somehow got 'deactivated" (although it says online that the 'deactivation date is / was July 2023). We have tried repeatedly to go online and pay the bill and insert new credit card information. All we keep getting is a response...

Resolved! public mobile plan

How to check my public mobile plan & change other plane.

Resolved! USA talk and Text

Hi therei have a USA unlimited -talk and text package on my phone that expires today. Can you tell me exactly when it expires time wise

Active plan but can't make any calls or use internet

Resolved! Plan change payment

Hi everyone.. I changed my plan on the first day of my monthly billing cycle and I later realized they charged me for my previous plan as well as new plan. Is this normal being charged twice on the same day?Can someone guide me what I can do to get a...

I didn't get the free 2GB data and 500 long distance minutes from December

In December I got an SMS about a free 2GB data addon and 500 long distance minutes. I replied to the SMS and got a confirmation that it was applied but I don't see it anywhere in my account.

Asking for US add-on for canadian number calling

HiI am calling my family in Canada and somehow since morning it says I need US addon to call. someone having the same issue??

Resolved! I can not longer make international calls

I can no longer make overseas calls, even I have lots of minutes left!

Resolved! Issue with activation

I activated my sim card today and transferred an existing number from Bell to Public Mobile. It said online the activation was completed and I got a message from Bell confirming this transfer so now I can't make calls/send texts from my old phone wit...

Resolved! Plan renew

Hi I had bought a phone voucher so my plan can renew last month and my phone didn't renew and my money isn't there anymore and it says I put the money on the phone but it won't show me where the .money went and why it didn't renew my plan

Resolved! 4G plan required for VoLTE?

On a 3G plan, possibly stupid question..but do I need to change to a 4G data plan to use VoLTE? Also in my phone info, the "VoLTE Provisioned" is greyed out but in the enabled position. IMS Service Status tells me "VoLTE is unavailable". Hoping havin...

Resolved! I can't get a text message.

I moved from Bell to Public on April 5. But I plugged in the public company USIM before I got the text. So I couldn't answer the text message. It's been five days, but I haven't been able to answer the phone. I'm also not getting a text message. Help...

Talk Minutes

Hello. I am a new Public member and have unlimited talk minutes. While talking with a client, my call was discconnected and a message said I was out of minutes and to press 611 to purchase more minutes. I re-dialed and was able to resume my call. Ho...

Calls

Why can’t I make or receive calls

Locked out of account, again

Hi everytime I try to get into my account to change my payment details it seems as though I can't remember my password. I go to change the password, I go through all the steps and then it says, "Password cannot be changed at this time, try again late...

Resolved! Help with refund

How do you get a refund on the payment as I didn't realize that my phone payment came out twice till I looked at my account

Resolved! Service not working properly.

I signed up yesterday and transferred a number from my old provider, CHATR. The phone will send calls but not receive them.

Resolved! Internatinal call

My internatinal minutes expired without using them. Why it says does not expire.2 - I can not do international add on since eventhough it talks about it there is no place to actually added.3-why public mobile makes simple things so complicated. Going...

Creating a ticket

Public mobile should allow making a ticket to get help while signed in my account.Because when you need help then it directs you to sign in community.Then if you do not remember your user name or password it is a waste of time and super aggrivating.I...

trouble making calls

Since I'm back from my vacation, I'm not able to make phone calls. I tried to shut off my phone a couple of times and as suggested by Simon turn the airplane mode on and off with no success. You can call me at xxxxxxxxxxxxxxx

Resolved! Porting

I had an issue with porting and sent a message to CS admin. They have not gotten back to me. Are they closed for business hours today? I need to get my phone sorted out.

Resolved! Cannot log in to my account

I am unable to log in to my account. My phone works fine. Please help

A payment was taken out that was not part of my monthly plan

A separate payment was taken out of my account I want to know why. My account doesn't show it anywhere. But $9.47 was taken out for some reason. Please tell me why.

Resolved! I had a 2GB plan then after I reset my phone, it went down to 250MB

I need an agent to fix the problem on Public mobile's side. Thanks.

Resolved! Data Overage Fees

Hello,Is Public Mobile planning on waiving data overage fees following the ice storm in Montreal? Many of us are still without wifi. Thank you

texting not working

Please help! I'm not able to send any text messages for the last two days. It's been like that for the last month, but I was able to send them from second try. however now it's not workin at all

Resolved! Can't make outgoing calls weeks after porting

I recently ported my number which was successful, and I can receive texts and calls and send texts, but I can't call anyone, (it says number is not assigned) can someone please help with this? I've looked in the forum but can't find an answer since i...

i cant process payment

Resolved! us roaming not working

Help, US roaming not working. text message not going through

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