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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 25289 Views
  • 135 replies
  • 34 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 36684 Views
  • 185 replies
  • 27 Bravos

Resolved! How do I stop Public Mobile from sending me SPAM

I do not want any SMS messages from them.  I blocked the number that sends me the monthly billing notice.  Now I just got some SPAM about some free offer.  I don't care if it's free data and still want it blocked.  The problem is the numbers I block ...

samiam123 by • Good Citizen / Bon Citoyen
  • 2073 Views
  • 18 replies
  • 0 Bravos

Resolved! Does Public Mobile offers temporary suspension?

Does Public Mobile offers temporary suspension for customers that go out of the country? If so, what is the fee?I understand some providers charge a small fee to keep the number active with no services. Some do it for 6 months I believe. I am hoping ...

ricksea by • Great Neighbour / Super Voisin
  • 806 Views
  • 5 replies
  • 0 Bravos

Can not make payment online

I have been making a payment on my account every month with the same credit card and now it will not access my credit card as payment --even when I have replaced it with another card it will not take the payment.  Now my account is suspended and I do...

at4 by • Great Neighbour / Super Voisin
  • 797 Views
  • 10 replies
  • 0 Bravos

Customer service.

Why does Public Mobile have no customer service?Tickets go ignored, there's nobody to call.I won't be recommending anyone else, that's for sure.Time to shop around. 

Brwilson by • Good Citizen / Bon Citoyen
  • 1437 Views
  • 19 replies
  • 2 Bravos

Resolved! Order in which data is used

Hi everyone, I am just wondering the order that the data is consumed from the plans. There is:- the data that comes with your plan- then the 500 mb autopay bonus- the promo right now with the recurring 2 GB data for new customers- the one-time bonus ...

effelash by • Great Neighbour / Super Voisin
  • 819 Views
  • 6 replies
  • 0 Bravos

Resolved! new phone with new SIM

I have my new phone ready to go. Do I simply now insert my PM SIM card to actually use my new account?

keithrjoyce by • Great Neighbour / Super Voisin
  • 1176 Views
  • 8 replies
  • 0 Bravos

US Roaming in Kona, Big Island, Hawaii

Hi, my wife and I purchased roaming add on on two phones while we were in Kona, Hawaii but it did not work. We turned on roaming and data but nothing. 1. Is there something else that we need to change on the phone to make it work?2. Can the charges b...

simslim58 by • Great Neighbour / Super Voisin
  • 1580 Views
  • 11 replies
  • 0 Bravos

Resolved! MiM

I just upgraded my account, am I still eligible to receive the More is Merrier bonus?

Talaxin by • Great Neighbour / Super Voisin
  • 894 Views
  • 5 replies
  • 0 Bravos

Resolved! I am a existing customer

I want to know if my new Samsung Galaxy A52 5G is compatible with the Public Mobile Service. 

frankpotvin123 by • Great Neighbour / Super Voisin
  • 1142 Views
  • 11 replies
  • 0 Bravos

Resolved! Plan upgrade

Hello everyone, if I upgrade my plan do I lose my referral and loyalty bonuses that I am currently getting? Thank you in advance,Lucas

Lucaslotito by • Great Neighbour / Super Voisin
  • 1046 Views
  • 7 replies
  • 0 Bravos

Resolved! I paid for US roaming add-ons but not showing up in the my account

Hi,I paid for US roaming add-ons and the fund is added in my account. But in the account us-roaming service is not listed under myaddons.How do I know that it will work in US?  Do I just go to US and turned the roaming on my cell phone and it will wo...

sophiachow by • Great Neighbour / Super Voisin
  • 1026 Views
  • 12 replies
  • 0 Bravos

Resolved! Moving the SIM card

I bought a Samsung S10. It's on the compatible list.I migrated the working SIM to the new phone, adjusting it from Micro to NanoThe phone is not connecting to the network.I've rebooted, reset the SIM card, reset the network, tried cleaning the SIM ca...

DavidFB by • Good Citizen / Bon Citoyen
  • 2248 Views
  • 23 replies
  • 0 Bravos

REGISTERING

I paid up, installed the sim card then tried a phone call. A message came up saying I was not registered. What do I need to do to register? 

david23 by • Great Neighbour / Super Voisin
  • 1036 Views
  • 9 replies
  • 0 Bravos

New Customer Promos

So Black Friday “Second Month Free” ended yesterday and quite possibly the “2GBPROMO” did as well? At this moment in time there is nothing extra for New Customers? We’ve seen this before after Black Friday but only for a few days and then something e...

Transferred SIM to new iPhone and not working

Just transferred our SIM card from one iPhone to another (unlocked) and it’s not working. It’s says “iPhone is not activated. If this continues to call the carrier”. Can anyone please help?

KVV by • Great Neighbour / Super Voisin
  • 3931 Views
  • 10 replies
  • 0 Bravos

Resolved! auto pay

Hi  I just got renew on the date of the register credit card for auto payI noticed that the discounts for November had not been taken off from my payment  please follow up with reply with text messageThanks Agnes 

195765 by • Great Neighbour / Super Voisin
  • 873 Views
  • 5 replies
  • 0 Bravos

Resolved! Double paid by accident/refund?

I was trying to pay for my next top up however my wifi went out, I resubmitted my payment again thinking it didn't go through. Is it possible for my last payment to be refunded back to my payment method?

chester15 by • Great Neighbour / Super Voisin
  • 624 Views
  • 4 replies
  • 0 Bravos

Resolved! rewards

I just referred my husband to public mobile and helped him to activate a sim card with my Refer Code. Just wondering when he will get his 10 dollars off and Auto pay 2 dollars off?  He paid $25+tax online There is no deduction at all.

Lindaq888 by • Good Citizen / Bon Citoyen
  • 673 Views
  • 5 replies
  • 0 Bravos

Resolved! Made a mistake

Well uh. Think I made a mistake. So a couple of months ago, I didn’t really want to get “promotional text messages” from Public Mobile anymore. So I texted “STOP” to the phone number 4911. Now that “More Is Merrier” is happening, I think I need to ge...

Asher2 by • Model Citizen / Citoyen Modèle
  • 590 Views
  • 4 replies
  • 0 Bravos

Resolved! where is the receip

in the public mobile website, where  can I find the receipt every month.  Public mobile supply the receipt ? 

yes25009 by • Great Neighbour / Super Voisin
  • 624 Views
  • 6 replies
  • 0 Bravos
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