[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Charging people for E-SIM??
I just noticed when activating for a new customer the E-SIM Feature Is there.. however they want $5? Is that a joke?Bell, Telus, Roger's and every other provider give that free with the plans or service. Your charging us $5 for what? The E-SIM is non...
How to get access to my old community id
When i got to community I had no chance to login with my id only could register with email and I registered then it only offered me to get the new id, i have no way of logging in with my old idHow do I get it back?Thanks
subscription change and over charged!
Hello, I changed subscription and it asked me if i would like to change immediately or on my renewal, i choose my renewal but that was not the case and I was charged for the full amount while i specifically ask for the change on my renewal date! will...
Skip button takes you to Get Started
Hard to tell if this is a bug or a dark pattern. Since you've been bought by Telus, I'll assume the latter.I'm trying to sign in to purchase more data, but it's offering forcing me to migrate my account to something else. I don't want to, as I said I...
Resolved! No more international texting ?
It looks like the $15 plan doesn't include any texting. Hope that's an oversight.Also, appears that texting is limited to Cdn numbers only now...gone is the International text ability.* 3. Includes text and picture messaging. Premium and subscriptio...
Resolved! Not accepting account credit?
Is there a problem with the new system not accepting account credit for payment? I just went in attempts to change my plan, and it will only let me pay using the credit card on the account, is it not going to let me use account credit?Does this mean ...
how to set up US roaming after purchase the US addon?
I just purchase the $30 voice+3G data US roaming add on. What else do I need to do ? How is the activation process or it's automated and it will auto start working when I get to US? Thanks in advance. I tried but PM's 611 is a joke.
Updates ALWAYS mean disaster. Can't log-in
Short version: I set up a second account, with a second email address for a very ill family member who lost his phone in a house fire. It was temporary, but he has exhausted all of the data and minutes. He's in hospital, so very stuck.I was about t...
Cannot Log-In to account or community
Cannot log-in to my account or community on this new website. Had to create a new community profile just to post this question
S10e not showing Volte option
I checked the Samsung website and shows this phone is Volte compatible but the option to turn it on isn't displaying. Is this because my account is not yet provisioned?
6-digit code is not sending
Created a new account for my second phone (to replace my landline). I gave two numbers during the account creation and none of them is receiving the 6-digit code so I'm just blocked. The step with the email works but doesn't let me in. What can I do?...
Resolved! Bought a phone but it hasn't come in
I paid for a phone a few weeks ago and it still has not arrived. Is there a way to track the order?
Can’t send phone calls
Hi Everyone,We have 2 numbers on our account. I just updated our credit card info but now only one number can receive and send calls. Any help in contacting customer service would be most appreciated.steve
Resolved! SIM to eSim
I love it that PM finally switched to the eSim option. Well done!!!I tried to find in my account the possibility to switch from regular sim to eSim. That would be so handy for having my poetste sms business plan in my phone. But I can’t find it. Can ...
Everything has changed.
Hi there, I just came back online today and saw all the changes. For some reason I cannot sign into my old community account (koen4224), it only allows me to sign in with my account? Why? Where is the username and password login like before? I don't ...
Previous Community Profile Not Working
I was previously active in the Public Mobile community under the username jordan92.I can no longer log in using the username and password...Does anyone else have this issue? I had to make a new profile along with this new website and migrated system....
Talk limit finished soon
Hi I purchased a 15$/month 100 min talk plan but the talk is ended after 10 min of talk. Who should I contact. Thanks for your help.
Can't Text in US
I have Add-ons for US talk, text & data. Talk works but texts do not come in or go out and I have no data. There is good cell coverage in this area for US phones. Any tricks I need to do on my settings?
Resolved! Newbie wants to know why Public has pushed new data plans without a small data package like 1-2Gigs.
We have 3 phones in the house, two for personal use and one for seasonal hobby sales. I moved the hobby phone to the 3g $15/mth plan, it's all I need. However, I was going to move our personal phones over as well with small data limits since we don't...
Verification code sent to wrong phone number
Hello! I am trying to activate my new account, but when logging in, I need to confirm my identity via a varification code that I never receive. By seeing the last 3 digits of the phone number it is sending the verification code to, it also seems to b...
Resolved! What happened to the cheap plans?
Im looking through public mobiles' new online website and under "all plans" the lowest one now is $40. Are the $10, 15, 25, 35 dollar plans not offered anymore? What does this mean for people who already have those plans?
Can i activate a sim without the app?
I can’t download the app because i can’t change my app store to Canada
How do I get unlimited data?
Hello I just signed up on the new $15 250mb plan and my data was cut off but in the e terms it says it's supposed to be throttled to 512kbps, how can I get this change applied to my current plan or so I need to change plans?
Resolved! Expiration of add-ons?
I was wondering if the add-ons I've received as past gifts and purchases ever expire? They are from quite a few years ago but I still have lots
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Payment
I had auto payment set up on switched plans. I double payed as I payed one month manually. I don’t see any credit. Will I get my one month back or credit. I assume it doesn’t disappear. I tried to open a ticket but it’s not working
New $39/20GB promo
I activated my account yesterday and moved from freedom and opted for $40/15GB package, now today we got this new promos, I wonder if it is worth for me to create a ticket to ask for switching to this new $39/20GB plan? What is the difference between...
