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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Public mobile number

I need to put my public mobile number I had onto a new public mobile Sim card. I do not have the old Sim card or phone but I do know the Sim card number tho. How do I do this

Tranfer my old pc mobile sim number to a new sim card

Hi there,I have lost my old sim card, but it is still active and now I want to tranfer that number to my new pc mobile sim card number with same paln.

Resolved! Does anyone know how much it costs to call Morocco per minute? Thanks

Incorrect payment taken

My number was never ported to Public completely. I am now with Koodo but Public is taking money from my account although they are not my carrier.

Plan did not renew with auto-pay. Double charged. Cannot submit ticket.

As per title. My service was disconnected and I received a SMS stating that my plan did not renew as a 'payment had not been received.' I am on autopay and a charge has indeed been applied to my CC# before investigating this problem. After accessing ...

phone compatibility list?

Hello, I remember seeing a long list of phones that are compatible with public mobile. Where can I find this list please? But, also, reading some of the other q &a's on here I am reading that ANY phone from North America will work with PM... I ha...

Being charge twice for only half the service.

Here is heart warming story about a old man who switched cell companies for a less expensive phone plan now nobody calls him and he paying the first company because they still have his phone number and the second company has him on a temporary number...

Resolved! Downgrade $40 to $35.. Do I lose my forever 2 gb bonus from last fall?

I assume I can go back up to $40 or higher and then stll retain my 2 Gb forever bonus?

Resolved! Rejoining Public Mobile

Hi. Im trying to activate my new sim card but I need to join the community first as its showing that I need to create a troubleshooting ticket. Ive been a member before. It wont let me use my phone number or email address to create an account. It say...

Why isn't my phone service on?

I recently topup my phone and received a message saying it was successfully topped up but when I made the call it still says I need to top up my phone

Come on PM. Why..,.

Resolved! Pre-paid plan auto pay discount

I have just signed up with Public Mobile pre-paid plan and auto pay on Feb. 1 2022, do I get the monthly $2 discount? It does not show up on my statement or next payment amount.

Special Plans for Loyal Customers

Hi, how can I please get the special offers (loyal customer)?

New phone Samsung S20 Ultranot recogizing SIM card.

account login email to update payment info

Hi,I have a unique problem.I signed my wife up to a public mobile account a while back.This morning i realized that the credit card we use to pay our monthly bill is expired.However we cannot log into her account to chage the payment method as the em...

New sim card activation

Hello, i have a new sim card for my current account and need help to set it up as my old sim card was stolen

OPTING OUT - option -Trickery or PM incomplete statement mistake.

repeat thread

anybody have knows that PM service agents are real person or just some AI robert?

Unable to use service at all

I have ported my number from Telus to Public Mobile yesterday. Port was successful, but my phone will connect to tower and quickly disconnect in few seconds. This repeat itself every few seconds. I am unable to get call through, no text message, no d...

Transfer my account information to a new phone I just purchased

I am trying to transfer all my account information to a new phone I just purchased I am a public mobile account member I also want to transfer my existing funds and unused funds to my new phone

Resolved! Photo library

It is so stupid that you can no longer access your photo library easily from your account. Can I only do this via a link? Is there another way? Either way can someone give me the link? thx

Anybody can be help, since PM service team did not

Hello, everyone, I make this post to see if anybody can have an idea for helpI ever have a PM basic plan for my son uses in his high school, but since he went out of province for university last Sempeter, this number has never been used anymore, the ...

Resolved! unable to make an international call to australia even with the 300 minute addon

the response i get is "we're sorry your call could not be completed as dialed" The number is correct (it even shows up with caller ID).

Fix for iOS 15.4 (19E5209h) Data issue Resolved with 15.4 (19E5225g)

I CAN CONFIRM THIS ISSUE HAS BEEN RESOLVED WITH iOS 15.4 (19E5225g) if you've recently updated to iOS 15.4 (19E5209h) or (19E5219e) your data may have stopped working, seems to be that the update changes PM APN settings to Telus. After some discussi...

Sim card

Hi I just changed my phone but the sim is locked and I need a puk number

Resolved! Please help with changing my plan

today I decided to check my account for the first time since years and got curious about plans and realized that they now have a plan with the same features for less. Currently my monthly plan is $35 ($30 after rewards $2 auto pay and $3 loyalty) for...

I mistakenly activated my previous number

I want to change to new number

Roaming Calls Cut Out every few minutes

Hello, I frequently use the USA roaming add ons and have never had issues before this time. When i went to purchase the add-on iIbought it and my account got charged and then it never showed up in my add ons and my phone would not work in the USA. I ...

lost my card sim what i do

I lost my card sim and i dont have an account because when i have public mobile sim card the salesman write me a wrong email address.

How to add referral code after recent activation?

Just activated Did not see referral code option during account registration.Link was not used either.

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