Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Probably too early to ask but with the new platform update, has any old reward customers on the $40 for 15gb plan successfully switch to the $39 for 20gb plan? Just wanna make sure my $11 in rewards stays put.
Three frustrations for a long term user with multiple accounts. Item #3 is why I am trying to get into the web site....but its just not working and I have tried multiple browsers, with and without VPN on. HELP please : )1) web site often wont load pr...
Hello Public mobile family question about the 5G plans does it need to be with a 5G phone only or will it just downgrade speed to 4G for other phones right now I have a 6s but soon want to upgrade to a 8 or Xr or a 11 iPhone or maybe a android so any...
I am trying to log onto my account but it sends me a code via text. My phone is destroyed and I I want to use a SIM card to transfer over my account. End to confirm by email but doesn’t give me the option.
I am writing in regards to upgrading my current 90 day plan to the new promotional plan for $50 ($45) / 90 days. Would I still keep my loyalty rewards if I were to upgrade plans?
Hello just switched to PM yesterday. I came from Fido prepaid, but I did not have access to my Fido sim when I created my PM account. There was a problem transferring number since I did not receive text about approving the transfer. I’m on an endless...
Hi, I got my sim last night and ported my number over from Telus. Everything seemed to go well but my public mobile sim is still not working 8 hours later. No service Have tried reset, removing sim ect.Help, can't access my number
When I click on My Account link it opens the main page of the website: https://publicmobile.ca/en/ns/There is no option to contact a real person.The virtual assistant refers to "Click here to submit a ticket", but the link opens a 404 error page.I ca...
Hello,I'm trying to update my home address on my invoice as I require it for a supporting document. However, when I go to update my profile there is no option to cane it. Please help. Thanks
I can't login to my account even when I enter the code it just loops me back to the main page without signing me in.I have transferred my phone number to a new carrier and want to ensure my Public Mobile account is cancelled but can't do that without...
Hello, your new website is incredibly slow and most of the menus keep loading and nothing happens. I'm trying to change my plan but the page keeps loading forever and nothing happens. I have tried clearing the cache, deleting cookies, refreshing the ...
I am trying to update payment details for my father's account since the credit card has expired. But he is in India and cannot received one-time codes to log into his account. How can I update the payment for his account?
Changes made to "my account" online are very frustrating and non functional. Chatbot is useless and, to date, submitting tickets has got me nowhere. I guess the easiest thing for me to do is simply let my subscription run out. But, wait. I was regist...
Hi there,I tried opening a public mobile account last nught($39 for 20gb plan) and porting a number in from Lucky. The system took my payment and then during the number port said there was an error and to contact an agent. However, trying to open ...
I left my sim card in the UK and upon arriving back to Canada two weeks ago, thought, I know, I'll just buy one from Public. Log into my account and everything will be sorted no problem...First off, the card takes two weeks to arrive. Should have jus...
When I try to sign in with my Self-Serve email it keeps telling me to create a nickname. I know for a fact the emails matched because I was receiving community rewards. What do I do??ETA: This is a second account I just made to create this post.
I'm currently out of Canada for 4 months, and just before leaving Canada I was trying to remove my credit card from the auto payment method in My Account, the Public Mobile website was under maintenance and wouldn't let me login to My Account. Now th...
Hi all,I have recently activated my plan on April 23rd. I forgot to pay for this month. I tried to log in to my account to pay online, but I could not login. I tried to reset my password too. Could anyone help me please? Thank you in advance
