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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Change account email

I’ve been trying for several minutes to change my account email for signing and I cannot figure out how please help I’m getting frustrated

Resolved! Account Details

I upgraded my plan a few months ago from the $25/ month to a $40/month plan however under "my account" it's showing as still being under the 25/month plan... I'm still being charged the 40 per month. Anyone know why?

cant remember email to log in account

i cant remember on of mine email to log in my account. what should i do ?

Resolved! Bonus 12 GB data

Is it only for Ontario or does Alberta get it as well?Can't find the option in my account.

Account setup

Hello, I'm looking for a customer service or someone that can help me. I just transferred my number over but I got a message saying it didn't go through. I can call numbers but cannot receive calls or messages, also I couldn't add the promotions of 1...

Pairing a reader

Moved off-topic thread to the lounge.

Overcharged ( Tel. # 647-xxx-xxxx)

I paid for 3 months for my plan $40/12 GB on 25th Oct. 2022. Yesterday I read in an article that public mobile can update old and new customers with $40/15GB plan for free and can be requested anytime. Accordingly I went to my account and opted for $...

Plans change didn't work

Hi, I've set a plan change upon the new billing cycle which was suppose to be on October 18th but on the Myaccount, it still reflects the old plan. Can this please be looked into?

Expired page login

Why can't I login into my account...it states that the page is expired...is there a new link that I'm not aware of...it's so friggin frustrating

Spam via msg.koodomobile.com

I keep getting spam texts / MMS sent via [mynumber]@msg.koodomobile.com. Can I block these? I have an iPhone if that helps. Thanks

Should I switch to points with new $40/15GB plan offering 3x points?

I've been a PM user since Dec 6, 2021, so am currently only getting the $2 autopay reward. I have been on the $25/1GB/3G plan and just signed up to switch to the new $40/15GB/4G plan at my next renewal date on Nov 29. While it seems the community is ...

New plan did not activate

I purchased a new plan to be activated upon monthly renewal but it did not activate. Can someone help please?

Need help with my account

Who and how do i contact customer service to help with my account on here? Is it @CS_Agent ?

Remove my profile in this community

I no longer a public mobile customer since I have moved to an area without the coverage network.Could you remove my account profile in the public community here?

Data NSF Fee Overdraft Support

Im Looking for a Data NSF Fee For My Public Mobile Phone Service Adaptive Credit or Overdraft Possibly A Seperate Payment Would This Be Possible ?

Why you still deduct amount from my account . I didn't choose auto pay

I have sent my email about my sim cart. Did you receive it?

Site not working

Self Serve SITE NOT WORKING

Cannot make or receive calls on my iphone

Went to Apple store. They checked my phone and it is all good. Said I have to connect the network provider.

Resolved! I want to keep my plan

Hi, I accepted offer that 4g 15g data plan for $40. And then they said my plan will be changed end of my cycle. But I changed my mind and I want keep my plan. What do i do?

Phone number change

I want to swap my number with my wife's phone number.We both have separate public mobile accounts. How to proceed?

Resolved! Help

Deleted message please send again the person who replied in message to the port from Telus contacting and information please

Resolved! Cancel within a week (3 days now) - no refund at all?

From research, it seems what I'm reading is that prepaid means I don't get any refund at all. The 15-day trial period protection by the law doesn't protect consumers from burning $40 prepaid??Really disappointed.

cancel recently opened line

Hi i just opened a line today with self serve and attempted a phone number port from my current provider. With regret i cancelled the phone number port and just want to cancel the service and get a full refund. After cancelling the phone number port ...

Resolved! The $40/15 Gb/4G Plan That I Was Trying To Change To Disappeared!

That was available yesterday - How can I activate it now?

Resolved! Received text spam after renewing my PM account?

I received a suspicious text message telling me I can redeem funds after I had just updated my account information not 10 minutes before. Telus owns Public Mobile. All the names and links looked very suspicious. Is the Telus network compromised?Below...

Resolved! Need Real help to be a satisfied customer

I have not been able to access my email to verify it’s me!! Impossible to get help here!New Credit Card and public mobile has no way to easily make the changes.

phone service shut off

My phone was disconnected for non-payment, I am on autopay and there is plenty of money in the account and it has worked fine till now. What happened?

Need to cancel my phone number transfer

I cannot send receive text messages I can make phone calls I cannot receive phone calls the number transfer didn't go through because the old number does not have a SIM card the old number is not a number that is in use but it's my old phone number a...

Double charged

Another rant. But this one has really pissed me off now. I got double charged for the $25 plan. I looked at my statement and it says $54.24. I looked into my account and says I have the $25 plan. When I check my rewards account it says i have a $55 d...

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