Community

Resolved! Account credit

Hi,I was curious as to how account credit works. I have $12 account credit, and I am enrolled in autopay. I was curious to how I will be charged next month. My plan cost $35, so will I be charged $23 or $35? Will they automatically use my account cre...

Resolved! Data usage strangeness

Hey, I am a new user, and this is my first post. I am looking forward to being part of this community  I have noticed something potentially strange with my data usage and wanted to get some feedback/troubleshooting tips from you all. I am using my Pu...

Resolved! Port Out, Port In, Same Account Number

Hi,Wondering if it would be possible to: 1. Port out my current phone number from my PM account to another provider.2. Port in another phone number of mine from another provider to the same PM account. Basically swap phone numbers in and out of the s...

Resolved! Porting number from Shaw Landline

Hi everyone, it may of been asked before, but just making sure I have this rightA friend of mine wants to port from Shaw landline to PMI was going to do the following with him later today... Activate SIM card and create a temporary phone number, I'm ...

Resolved! Missing $10 referral bonus

Good afternoon. I signed up online on Wednesday 8th of December and used my son's referral code. I'm still waiting on my $10 bonus and my son hasn't got his $1 either. I read here that it is supposed to be applied within 72 hours.I got my Public Mobi...

Resolved! Re: Charger is not right

I ordered a huawei p40. but the charger is not right. it is not the 22.5W SuperCharge.

Resolved! "refer a friend", 1. extra $30, do I get $5+$1 bonus from 2nd month? or just $5 ONLY 2. how do I kno

"refer a friend",1. extra $30, do I get $5+$1 bonus from the 2nd month? or just $5 ONLY2. how do I know the details of the rewards, where can I find it out in my account online?3. if I am on a $15 plan, what if I refer more than 3 friends, the 4th fr...

Resolved! Pay my bill

Resolved! Problem with payment on expired credit card

Hello,My daughter's phone was set to renew on my credit card and I forgot to update her Public Mobile account when I got a new card.  I've had her update her profile with the new credit card info about 10 hours ago and made a payment for the outstand...

Resolved! Dial assist.

Would like to use the  +1 option for ease of calling LD no matter where I am. Yes I know we can only call from Canada or USA. But would like to have the best worked out contact list numbers. i see for iPhone 8 Plus iOS 15.1 I should also have another...

Resolved! I want to switch over.. how?

Hi folks, I'd like to switch over to public Mobile but I have absolutely no idea what I'm doing and the website makes it sound too easy so I'm suspicious.. After getting the sim card and activating it, do you have to cancel your old plan  yourself or...

Resolved! Mailbox missing on my Community profile.

Hi everyone, I noticed a strange omission of the mailbox on my Community profile. Is this a bug, or is this because of spammers? Thanks! 

Resolved! referral

I am switching to PM and am looking for a referral code to use when I sign up. Is there anywhere I can find one? I have bought my SIM card but have not activated it yet.

Resolved! Update my email address

Having trouble signing in. to do this

Resolved! multiple charges on credit card upon activation..

Hi there, I recently transferred from Koodo keeping my same phone number, I have two separate charges of the same amount from public mobile and one from koodo of the same amount...  Can anyone explain? I went with the $25/month plan and the 3 seperat...

Resolved! Payment made but does not show in balance...

added funds to add a top up.....does the payment take some time to be processed? 

Resolved! Looking at moving from Iphone 6s to iphone 13

What will i need a new sim card? Will I lose any of my benefits?ThanksGrant

Resolved! Possible number porting problem

Hello, I recently signed up and ported my number from freedom mobile to public mobile, and the process has been a little bumpy.  I can send and receive text messages OK, and I can make outgoing calls, but incoming calls are not working - my phone doe...