Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My 2 sons are with public mobile.Son #1 opened a new public account without telling us (the parents)Son #2 would like to use son #1 sim card because that account has many discount (rewards)while trying to transfer the phone number of son #2 into son ...
Does anyone active to support or assist transferring a phone number?Thank you.
How and where do I send a message to @CS_Agent? I need tech support but everytime in try to get a support ticket I get error code 404 even after clearing all cashe and cookies.
I'm trying to update my payment method to a new debit card, and I keep getting an error message telling me "we've encountered an error, please try again later." My plan renews in a few days and my old card associated with my account is closed since I...
Can't active SIM card.
I have been trying for two days to buy a pSIM because the eSIM isn’t working properly but haven’t been able to successfully make the purchase. First the site or App just wouldn’t connect, then it wouldn’t accept my address, now I logged in and it sho...
Change phone number from my virgin #How to do this
I am locked out because of password; too many attempts. Cannot sign in. At all.Locked out for 2 weeks, not one hour.Used Incognito, tried on App and on-line. Both ways, blocked.PM's solution is "Sign in to get help". I cannot sign it; that's the prob...
@CS_Agent Hi, wondering if I can transfer my current number from a physical sim to an eSIM? I would like to keep my current number instead of getting a new number with an eSIM. Thanks.
Last night I became a customer. I requested my number movie from Fido. Gave Fido permission to move my account within 90 minutes. And successful made calls/texts/internet.Today call/text only works on Fido. Today I got a message saying I didn't appro...
Useless app failed, this is the second account I am trying to set up.The first I tried an eSim this time a different phone with a physical sim and the useless app still failed to activate.Gives notification to contact customer support which links to ...
Helping my friend become a public mobile customer. In the process the eSIM did not work and we ordered a physical Sim, which in fact did work. however, she now has two accounts. Can’t get to the first one to cancel it and get a refund on the origina...
My phone has been ported to my old phone number but the phone thinks its number is the temporary number. I cant access my accounts as codes are sent to my old number which I cant access. What do I do?
My friend has a landline with BELL. When I call and they do not pick up, the call drops and I cannot leave a message. When I called Bell, they said it was a problem with my provider, it's not on there end. I have tried on three public mobile phones a...
I cannot process payment and renew subscription because public mobile system says "Sorry, we're not able to process your payment at this time. Please try again later." Please help. My phone service has canceled. My credit card info is updated. What c...
I don't sign in my account, you let me subscribe, went I try subscribe, you say me, you are subscribed yet, please help me, what should I do?
I need to log on my account to Chang payment mothod, can someone let me know how I can log on my account with eversafe
trying to put in a different credit card and cant find how
Hello, how can I stop autopay for the upcoming cycle october 31... chatbot solution didn't work. how can I contact a customer service agent. thankt you
I purchased the 15 days services talk/text/data. After one day it stopped working
After I registered with eversafe, i was taken to new customer activation screen, but i have my service with PM already and I just want to manage my account.
Next month I'm going to start a 6-month trip abroad. I'd like to retain my phone number that I've had for so many years, but I don't want to pay full price for what I'm not going to use. Is my best/only option to switch to the cheapest ($15?) plan? I...
Went to order a sim card as my phone died and replaced it with an older phone that didn't support e-sim and had got charged for 3 sim cars when only ordering one
Hi Sir, From my iPhone Outgoing call 1 (647) 580-4001 Oct. 07, 06, 2023 11:02 am and 2:45 pm.This is not my phone number. Could you please check this number for me? Thank you
Hello, afriend refered me to public. I creased an account, puchased a simcard from a local store (koodo) but I now I can not login account. Every time it says password doe not match. I use forget password to reset the password. after suceesfully rese...
I activated my service last night. My credit card was charged, but there was an error. I did not recieve an account number or phone number nor did I get an esim. Can anyone help with this? It asks me to resume activation when I log back into my accou...
I've been trying to sign my dad up to Public mobile but this website has been putting up every roadblock imaginable and I'm not sure what to do.I told my father about public last month and he attempted to sign up but mistakenly selected "eSIM" withou...
Last year I purchased a US package before traveling to Seattle. It didn't work at all.Last week I purchased this before traveling to San Francisco: "ADDON-Unlimited U.S. Talk, Text and 3GB Data Bundle (15 days)"While in San Francisco I could text fre...
why it shows i used data at mid-night or earlier morning every day? I was home. I should be using wifi.Thanks
Hello, when I log in I just get this. It gives me the option to either resume activation, or return to login page, both of which do nothing.
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