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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! No Roaming?

I need to get a message to access my bank, and I have no service despite having roaming on?

Resolved! Transfer esim to a new phone

Have been trying about 2 hours, cant connect to a real person cuz the link keep directing me to bots. Searched online saying you can purchase esim on phone app, but i dun see the esim option, only the physical card, anyone has any idea?

Intenational calls included, not service.

I have intenational calls included in my plan, but it does not service. It happen some friends too.

Activation

I tried to activate my sim a lot of time but it always saya subscription not activated.

Resolved! Chatr to public? Please help

My wife subscribe to public and im trying to port her number to PM but it wont accept the chatr account number because it had 17 digits but PM only accepting 9 digits or something only. Please help Asap

Resolved! “Before replying ‘YES’ to the SMS about number portability, I had already deleted the old eSIM card

Today, I applied to transfer my number from Rogers to PM. However, before receiving the transfer-out confirmation SMS from Rogers, I had already deleted the Rogers eSIM. I called Rogers, and they informed me that the transfer has been successfully pr...

$29 Black Friday Plans Existing Customer

I’m looking to switch to the $29 Can/US/Mexico 10 GB plan but I don’t see it as an option in my subscription page. How would an existing customer change to this plan?

My phone only have SOS call available

Dear Team, My phone only got only SOS since this morning. I tried restart, reset still not solve the issue. Please advise.

Resolved! How to make and receive calls while roaming

Hello. Can anyone help me understand why I can't make or receive calls while roaming on USA networks? Tried all of them. Data is fine and texting fine. I have a 5g Samsung phone ,Canada,USA plan.

subscription suspended

i entered new payment card yesterday and today service is suspended

Pas de reseau chez moi

Resolved! Referral code and activation

Hi,I recently referred a friend to sign up it Public Mobile. Unfortunately she forgot to enter my referral code during the activation steps. She said she did not the option to enter the code.Is it too late to apply my referral code for her activati...

SOS

New user on Public.Esim did not activate for me. Purchased a second one and it also did not work. Data shows as SOS.Purchased a physical sim. Still SOS.Have restarted phone XR, checked settings, tried reaching out to the chat agents, and still no ser...

Network error

My mum has public mobile and she gets a network error when she sends a picture with a text message but without the picture it goes fine. Any ideas

Cancel plan

I want to cancel my plan

Resolved! Unlocking My Phone

I'm traveling outside North America and will need service with service provider in that particular country. How to do unlocked my phone with Public Mobile?

Return to Public Mobile

I was Public Mobile customer one year ago, and I want to switch back. I still can logon to old Public Mobile account. May I apply the new SIM to same account? My user name is xxxxxxxxxxxxxxxAlso, it states that the new SIM card costs $5. When I bough...

promo not applied

when trying to pay my bill it is not applying the promo code

Resolved! 4 digit account pin

i do not remember my 4 digit pin for the account i dont even remember setting one

Sign in Problems

I set up an account for my elderly mother so she could use a simple burner phone in case of emergencies. The burner phone does not receive text messages. When I try to sign in to My Account (on the App and on the web) I get a code sent to my cell pho...

Porting my phone number

How will I know when my number has been ported?

activating Esim without an app

I just bought a monthly plan- my Apple ID though is still UK-based as I just moved back and can not change country/region until my subscriptions expire so I was unable to download the Public Mobile App on the app store as it is not available on the U...

Unlimited data plan

Hey gang,Public mobile used to offer an unlimited data plan with throttling traffic after 5G (or 4G) assigned plan traffic usage. I used to have it, but had to switch, now it is no longer available. Is there a chance they bring it back soon or my bes...

Payment

I change my payment debit method and they are not taking my payment. Cannot use my phone

Signed up for the BF $35 Plan but was put onto the older $36 plan.

I signed up for a new line on Nov 21st after I noticed that the $35 Black Friday deal was including US and Mexico and 5G speeds. I clicked on the deal, signed up, got my esim started. Phone and data are working fine. The problem is that when I checke...

Coverage Question

I just ported over from Telus to PM. Coverage map clearly shows I'm in a 5G supported area (Ottawa area). After activation and port, my phone is showing 3G at my home, and speed tests on cellular run at 10mb down and 1.5mb up. Is this what I signed u...

Customer Service

Is there a way to talk to a real person? I transferred my number 2 days ago and my text, call and data haven’t been working and I can’t seem to be able to reach anyone after 2 days. I can’t make a ticket or whatever because there keeps being random e...

My questions marked as SPAM

HiNot sure why my question posts marked as spam ?Had some questions before switch to PM, and looks like i can't go through even with simple questions on the plans.Please advise.Thanks.

Resolved! eSIM with Family Accounts

I'm interested in moving my families phone plans over to PM. I see that there is a free eSIM option, and our phones all support this. My question is around signing up and obtaining the eSIMs for these family member phones. How would I go about the po...

About Activation

Hi all, I would like to subscribe to a plan for black Friday online, can I first subscribe online and then get the card in person immediately? or I go to the Telus store nearby to do the whole activation process?

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