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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Service is not working

I subscribed in May 19 for $34 US CANADA plan, so far I have no service at all

can't buy a phone plan service

I can't buy a phone plan service, it gives me XXX error code. I changed my password or anything but no use

Resolved! Looking for suggestions?

Hi! I am in the US for 5-6 months and no longer able to receive calls or texts with PM from Canada. I have been with PM for a few years now. I want to go with a 4G plan and want to know if there is a calling option as well as texting with 4G interna...

Incorrect charge.

How do I report an incorrect monthly charge to my credit card?

bad connectivity and call quality since porting from Koodo

I ported over to PM from Koodo 2 months ago and since they are both on the Telus network, I assumed the service would be the same (except for the loss of the call control feature).Unfortunately this is not the case, as my iphone 8 sometimes takes a w...

Does US roaming work in Alaska?

Want to switch to the $19 3 gig 90 day plan

It doesn't appear as an option in my account. Can you please help me to change to it. Am I in the right place.It's the $19 ULCA BASE Plan-1GB-4G

Pricing

Did the monthly plans go up?

Resolved! extreme hike in cost

My account after many years has gone from $6 to $13 in one month with no notice/notification? I was presented with a "create a ticket" interface asking for a nickname but would not let me pass. Does anybody know how I submit a ticket or do I need to ...

All my referral bonus are gone after the new program

I believe I got seven referral bonuses under the prior reward program, but all of that information has vanished once Public Mobile switched me to the new incentive program.My current plan is $34 a month, and with the auto-pay ($2) and loyalty reward ...

Switch to 5g plan. Plan details look correct in my account. Phone still connecting at 4g LTE

I have restarted my ohone..no help. Still connects at 4g only. Setting show to autoconnect 5g/lte/3g etc as expected. Any ideas? BTW phone is a Samsung A15 5G . Thanks

I paid for a subscription and got a phone number but it never asked for the sim card number.

Resolved! New subscriber cannot use phone

I recently switched to public mobile and now I cannot call anyone in my area (705). My phone has a 416 area code

Resolved! Unable to activate account with existing plan!!

I have had my public mobile plan for over 4 years, ever since the update I haven't been able to log into my account. When I log in, it says my account is not activated and I need to select a subscription plan and order a SIM card. I already have a pl...

Increase of more than $6 per month without notice

So I did not agree to have my monthly bill increased by $6 per month, and wasn't notified of this outrageous amount. This in of itself is enough to make me switch to another provider, which i will be researching today. Imagine telling customers that ...

New user cannot receive calls

Hi, posting on behalf of a referral. They just switched to public yesterday afternoon and can make calls but when people call them it goes straight to voicemail

Removing Credit Card from Account

Since there is no longer a financial perk to auto-pay, I am considering removing my credit card from my account and managing my payments via voucher topups, but I have since discovered that you don't seem to be able to do so! You can only replace it ...

Can’t Login

Hi folks,I’m trying to help my parents activate their new public mobile account. They’re trying to log in to their new account, but we’re stuck at the two factor authentication. It says they’re texting a code, but the phone number isn’t set up yet. T...

Answering machine messages

I usually am unable to listen to my messages. While I am typing in my password, there is a beep that says it is invalid. I have tried setting new passwords. What is my next step?

Resolved! Anniversary

What happened to my yearly anniversary discount? Been here for many years.My previous monthly renewal is now more than double. What am I missing?Was automatically applied. Now saying I do not have enough to lower bill. Also, points showing only a...

Re: Incorrect ESN/MEID

Can you please share this number with me?

90 days subscription, not showing in account

Hi I've just change my subscription to the 90 days with 60gig. My account is still showing my old subscription of 1gig. So i don't know my data consumption (i see 1gig used this month) . However, i see the renewal date is in 90 days.

Resolved! Number Porting and Subscription Pause

I am travelling to another country for six months and want to keep my current phone number for when I return to Canada. I know I can only pause my subscription for 90 days. I have another phone (Rogers) which I use for work. Is it possible to transfe...

Someone is using my cell number

I checked my phone call and data usage. I find that someone is making calls that I do not recognise using my account. Can this be traced and corrected? If I don't get this corrected, I must cancel my account.

Resolved! mobile data limit reached

pay for 1 gig, shows i have 273 MB left? also have a bonus 30 GB that i have not ever used, got the mobile data limit reached message two days ago and have no access?

Resolved! Usage Overview not updating in PM app

The data usage overview in my PM app has not updated since May 14. Is anyone else experiencing this problem?

Resolved! US Addon

US Addon data not working for my samsung flip 4 as well as my wife's iPhone 12. I have the 15 day addon and tried both manual and auto connect to the carriers.

Public Mobile App Login Issue

Hello, Is anyone else having issues trying to login to their account on the public mobile app?I keep trying to login and keep getting kicked out.

$34 for 50gb offer

I decided to change my subscription to the $34 for 50gb offer before it was ended. When changing it, I was given the offer to wait until the next renewal or have it change immediately. I decided to wait until renewal so I could finish up some data bu...

Renewing an expired deprecated plan

Just curious what happens if I let my old $15 100min 3G plan expire or suspend it for a month. Since the plan is no longer offered, would I be forced to pick a new plan on renewing? What happens to my referral credits? Do they get deleted?

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